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February 2024 by Zoltán Gaál
First time i rent a car in US. Great support, good prices. Get back my deposit on the next day. If i ever come back there, i Will rent a car from this company.
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January 2024 by Mae Gladney
Staff very friendly. Not a long wait to rent a car.
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January 2024 by Matt Morningstar
TAKE YOUR BUSINESS ELSEWHERE. $600 in hidden fees, never resolved. I rented here while my car was getting repaired from an accident. It was paid for by insurance but this branch sneakily charged my PERSONAL card $600, over 8 months after the rental happened. The area manager Bradley was extremely unprofessional, blatantly ignoring calls and e-mails for months. They have no interest in charging you fairly, do not waste your time/money here.
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November 2023 by sharaf dababneh
Top tier customer service. Very professional and polite. Had an issue with the AC in my rental, they swapped it out for me no questions asked. Ask for Danny or Kelly they are both amazing!
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September 2023 by Zara G.
Updating my review to 3 stars. I provided the requested details via email and received a $20 refund on my credit card. Still they should have communicated their processes better.
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August 2023 by LO VIRAL HOLLYWOOD
I’m trying to change the big truck because I requested for 4cedan but the agency in downy give me the truck it was the only available I checked in 5 enterprise agencies no one call me no one put me in the list and I don’t like big cars I feel unsafe driving.
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August 2023 by Kenechukwu Ndulue
Good job. All the staff member over in that office are fantastic got me going right away clean car nice ride. Best customer care I have ever received.
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August 2023 by Jackie Parker
Great service at the signal hill branch at cherry n willow. Sia (?) was the best and great customer service.
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August 2023 by Tajai Reed
I’ve been to this location before and the lady that helped me was very helpful. But I had to rent another car recently because of an accident, the male that is supposedly the “manager” lacks empathy, is dense, & maybe should look for another job that doesn’t require working with people. I get that work can be annoying but don’t take it out on me. Steer clear of him
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July 2023 by ZEPRAT GERNODT (ZEPRATGERNODT)
Marvin Jones, and his location manager, did a great job of getting me squared away. His demeanor, and apparent desire to provide great customer service was nothing less than what Enterprise is known for.Thank you, Sir
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July 2023 by Christiaan Luyken
Called numerous times, unable to extend the rental or get ahold of Lindsay. I was under the impression that Lindsay and the owner of the body shop had a agreement that the body shop was going to pay enterprise the remaining balance due thats was under 300$. I finally received a txt message from Cedric Turner, the Area Manger, I tried to call and txt and he was extremely rude, told me not to call him then told me that the car was reported stolen, even though I was more than happy to pay or extend the contract.I was racially discriminated against, harassed and made to feel like I'm a criminal that stole the vehicle. I will be filing a police report and following up with my lawyer to see what what recourse I have.Finaly I took the vehicle to Enterprise on 4127 E Anaheim St, Long Beach, CA 90804 and talked to the branch Manger, who tried to help me get my rental extended but was unable to due to Cedric Turner putting me on a do not rent list.THE total of 1,454.59 was payed in full and this is not how a customer who spends any amount of money let alone 1,454.59 should be treated or have this kinda of negative experience.I rate Roshnia Patel 5 out of 5 and Cedric Turner 0 out of 5 please. Have someone from corporate reach out to me regarding my experience.
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July 2023 by June Brown
Everyone in the office was super nice, very polite and took care of me pretty much right away. I need to extend my vehicle for longer period of time. That was very accommodating and easy. I would recommend them to friends and family
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July 2023 by H Bautista
Called to schedule a pick up and the woman who sound like she was in one, didn't bother to submit it. Now we are here wasting time waiting past our pick up time
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May 2023 by Carla C.
They never have what you rent. Tried to rent me a compact for same price as standard car. I left to do errands before my trip to give them time to get a car. Still nothing clean when I got back. I was there a whole hour in total and left upset with no car. Joey is a horrible manager. Very inconsiderate. Too bad because this is the closest rental location to where I live in Park Estates.
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May 2023 by Zolley B.
The staff at pickup and return were friendly, courteous, and professional. I rented a Nissan for a week. Good job everyone! Bill Winneshiek
