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January 2024 by Alexa R.
Not sure how it's 2024 and I can't get a refund on spoiled food if I paid with a debit card. I bought a chipotle chicken salad, went home had a bite and tasted sourness. Wasn't even 10 minutes and I took it back since I conveniently live down the street. The manager told me I couldn't get my money back since I paid with a debit card. They didn't even offer to make it right by offering cash. She gave me the option to exchange saying their system couldn't support a refund to a debit card. By the looks of the other spoiled items I wasn't down for an exchange so I just walked out. I'll just take my money else where. Easy as that.
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January 2024 by Paula O.
This is a very underrated grocery store in the shopping area of Long Beach Boulevard and Fifth Street. Since Bf is usually there very early for his coffee, it has been most useful for a run in for a needed item. However it has recently been discovered that their bakery is very good. Especially fresh out. Bolos, pan dulce of many kind very reasonable as is the produce department prices. So good. Very friendly and helpful staff.
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January 2024 by zelda Schrute
So I went shopping here after picking up my mobile order from cvs that’s right by El super! & oh my I went to get cat food but ended up getting 3 more items! As I’m done paying for my items this employ gets my receipt from the cashier & stands right in front of my cart telling me “can I see the receipt for the items in the bag” referring to my cvs online order! I show her my Emile recipe & she just says “I’m just doing my job” after holding up the line! This was creepy & I was with my 7 year old son!
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December 2023 by Leo Girl
Very clean! Great prices
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December 2023 by Marco Nunez
Poor customer service. One of their co-workers made a rude comments when I asked to get pupusas. Telling me they don't accept EBT. Assuming and judging. I told the manager because that's very offensive, the manager showed lack of leadership, customer service, and maturity. She bascailly said she will take care of it not knowing who she was. I told myself this is not even a happy place to go to because they'll make you feel unhappy with their poor customer service. Not going there no more. 11/20/23 at 3pm
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September 2023 by Armando Padilla
Nice neighborhood market serving the city at large, especially the Hispanic community which shop there frequently for their sales, cultural products and fare. They also have a sit down area to eat the food they sell there as well.
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September 2023 by Muneeb K
Its a good super store, you can get your grocery and stuff here, do visit the bakery area the satff here is really good with dealing. Comments are from Mariner who recently visited it. Visit the counter in the picture between 1700 hrs to 2000hrs
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September 2023 by Cristal Brown
Meat counter is very nice. It is hard to find some items in smaller sizes. They also have a very nice selection of produce and low cost spices
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September 2023 by Em M.
Nice cashiers, but racist security guy Victor. He asks me to open my bag prior to entering he asks if I have food inside prior to entering and then exiting. I don't open my bag for Victor I open it to some store employees instead voluntarily. A rude attitude doesn't get you far. He followed some German couple earlier this year in while they were in the veggie section and had them open their backpacks in the middle of the store. They didn't feel comfortable leaving their backpacks in the front where the lockers don't lock.Victor needs to be fired. Super unprofessional he is. He followed me out of the store to further more harass me. I'll get his photo if he bugs me again. If you aren't latino you aren't welcomed. I am noticing this new weird attitude that didn't used to be. This place used to be good no issues prior to pandemic 2020 though. The lockers don't lock when they ask for your bags to be checked in. Victor doesn't even watch that area. They should have a lock for those lockers if they have a no backpack & bag policy. Customers are more and more refusing to leave their bags in the front. They just say no you don't have permission to search my bag. You have cameras check the cameras that is the most accurate. I'll probably go to Vons & Trader Joe's instead they have a much more convenient shopping experience. Also some that can't drive for disability reasons they have to carry a backpack with them. Until something is done about the lockers not being able to lock. A more organized bag policy I will restore the 5 star review. I do give credit to the nice employee at the self checkout said "I can bring in my clear see through bag though." She told me to ignore Victor and just tell him no for a bag search.
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August 2023 by Ariana Gonzalez
Honestly, this El Super was my go to store. Recently however I feel that workers are more tense, not sure if there was a change in management. I decided to give it another try today, but realized that people don't really help you out. When I go during the week I usually get helped by I beleive the produce manager, nice guy, very helpful. But today when I went in this afternoon he wasn't there. Fruit quality not at its usual, so this was the last straw for me. Hopefully he didn't quit because it seemed like he was doing the heavy work in fruit and vegetables section.Sad that I can't recommend this store to my neighbors and friends/family, since they aren't up to expectation anymore. Also feel they aren't open to feedback anymore.
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August 2023 by Mr. Nice Guy
Wouldn't bring my children here if I were you! The employees and customers protect child predators!!! Next time actually help people who are doing your city a service instead of kicking them out but it's ok the police still got him no thanks to you guys!!
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July 2023 by Nad Bee
The hot food section is very good. They are well stocked and the seafood/meat section is nice. Lines can be very long and slow.
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July 2023 by Abraham Ayala
The prices are low. But you get what you pay for. The meat and produces go bad The 2nd day from bringing them home. Been coming here for a long time and it's always the same thing food always goes bad 2-3 days later. Needs more variety of products as well. Trying new stored from now on.
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July 2023 by Kevin Fox
Limited selection of basic items. For such a large store, it seems to be missing a lot of things. I would definitely recommend going to any other supermarket or grocery store if you have a choice. That said, it was clean and relatively well organized even if the size was vastly underutilized.
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July 2023 by Anna Phillips
Was in area on way to Mom's. Hungry stopped by for queso tamale and pork aka canitas. Queso had no queso and carnitas aka pork disgusting flour mix pate style seems like they are cutting out quality and compromising. Tossed in trash
