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“Best banking experience I've had in a long time...Thank you LBS, you're the greatest banking experience I've had in a long time. You've stopped what could have been the biggest disaster that has ever happened to me.”
“This review is to acknowledge Grace At this los Altos bank. She always delivers, with kindness and and amazing skills to read and care for the customers that frequent LBS at los Altos. She has this ability to understand the needs of others the professional advice, suggestions and comcern she has is very beneficial I stay because of Grace!”
“Amazing service with detail and care! Heather in the loan department is very transparent and informative and offers details of her services to make sure you make the right choice. I have been banking there for over 20 years and appreciate the numerous services they offer with the comfort of a non-commercial environment. They appreciate their members and do not try to sell you what you do not need.”
“They earned my future business and respect by making a wrong right. They made an exception for me when I was given misinformation by someone on the the phone, they did not have to do anything for me, as most places wouldn't have. I recommend them to any and everyone.”
“Thank you so much Mari Andino! She was so sweet and helpful with giving us our auto loan she was looking out for our well being, work with Mari on your auto loan she's the best!!”
“3/19/2024 = 5 Star = We already got the check today and handed it to the Car Dealer , NO Hustle and Good costumer service skill. i do highly recommend this bank to my family and friends .3/8/2024 = 5 Star = So far we had a good experience in this branch , i just had a great offer that can't refuse, i will update my review once we got completed.”
“i totally love their service. they are always willing to go the extra mile for your financial needs. thank you, eduardo at the memorialcare branch for being such a great help you rock. i will always recommend this credit union to everyone.”
“I have been coming to this Southland more often due to frustrations I've had at the Carson location, mainly for deposits or questions and concerns, but I notice it's much more faster here, less frequent errors with the outside machine and the customer service is excellent here at this location.”
“Kudos for banker and Front Desk agent:
We were in on 04 August 2025 to create a new account for a vulnerable senior.
First we were greeted and assisted by Front Desk agent Geneva M.,
Who assigned us to banker Sherrie T.
We had the best possible experience in this Long Beach branch.
Banker Sherrie understood all of our concerns, and was compassionate and professional in responding to our many questions and resolving all of our concerns.
We wanted to express our sincerest gratitude!
Please thank them both for us.
Thank you and we hope you and yours are safe and well with everything happening in the world these days.”
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“Excellent customer service and follow up and friendly staff I'll be glad to do business with LBS credit union for my future banking.
Thank you
BH.”