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October 2023 by Kevin Singleton
Great Customer Service. A Stress free Bank.
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June 2022 by Jefferey K.
Terrific banking experience. Everyone was super helpful, friendly and efficient! 5 stars.
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February 2022 by 8 Huerta
Fancy place
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August 2021 by Crystal H.
I went into this branch with high hopes of being able to open an account in the same building in which my office is located. Been in there three times so far and have had a horrible experience. The first time I went in I asked to speak to a banker. The bank seemed empty, only two tellers were present and a manager. They all kind of looked around when I asked as to not know what to tell me. There was not line or list to sign and they stopped me before I was able to walk in her direction. Nonetheless, the banker I spoke with was not knowledgable and seemed not too alert when I spoke to her. After telling / explaining to her what I needed she looked at me clulessly and then proceeded to take the documents to her manager. When she came back she then told me she needed the document that I handed to her to bw certified. I asked her if there was anything else she needed and she said no. A few days later, I went back to the bank with the documents requested and no banker was available to assist. I was told to come back in 30 minutes. No appointment, no let me take your number, just come back as if I had all the time in the world to run errands. Went back in today with additional documents just in case. Once again there was no banker just a teller and manager. The manager was rude, condescending and unknowledgeable. It was like pulling teeth to find out what additional I would need to open the type of account I need. She still does not know. She said she has to forward documents to her corporate headquarters and will get back to me and as an after thought she asked me for my number. If I wasn't ordered to use this bank by the court, I would not go back. Customer service is horrible. They lack knowledge and are unprofessional.
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October 2020 by Jett S.
Love this bank. Everyone knows you by name, and you know everyone that works there by name too. No bullet proof glass, no weird computers just old fashion person to person customer service. I've never waited in a line at this bank. You get treated like a human not a number. Just good people and your money feels safe with them. It's a classy honest bank.
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September 2019 by Mildred L.
Not entirely sure how this bank received it's single five star review but I'm curious to see how the reviews for this location grow since the chain itself averages pretty poorly. If you want a bank where you'll be randomly cornered and forced to discuss sensitive matters against your will then this is 100% the place to go to. Not to mention after submitting a formal complaint I was ignored and given the run around for weeks. In the end, this entire situation is unfortunate when I went into this location with a lot of high hopes. The only highlight to this location were the few people who helped me with small things. If only the entire bank were made up with people who genuinely wanted to help rather than simply looking out for themselves. Luckily I've found a new place to bank with so there's no point in looking back now.
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May 2017 by Mike Murphy
Well lit ATM. Exercise caution especially after dark as you should do at any ATM.