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April 2024 by KeenJeffrey
Moving Van rental; painless, quick and way cheaper than other places. Make sure you check with your insurance company whether or not you're covered! Or you can op for their insurance, which is reasonably priced.
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April 2024 by Laura M
Crooks! Liars!! Unconscionable practices. Their inventory clerk changed my reservation, not on my request, removing my car carrier and they could not get a carrier in time for my move. zthis is after I called and spoke to Julie at the Long Beach facility.She said she would have to call me back and never did. Mind you I must have made 7 phone calls trying to get things fixed. I could not move without the carrier. A Budget employee at the Long Beach CA location, Stephen, told me to look at other rental places, like Uhaul etc to find a car carrier. I asked how do I make sure a different carrier's car carrier would work. Stephen told me "ll that was needed were 4 wire leads to connect from the trailer to Budget truck". Called around and found a carrier that also had 4 wire hookups. So I went forward renting the 26 ft truck from Budget and paid for their insurance. It's for an out of state move. The next day I went to pick up the carrier from a different company driving the Budget truck. That company confirmed they also used 4 wire leads. The hookup on the trailer did not work with the Budget truck. No lights. Budget has older plug ins/connectors for the wires. I returned the truck and Budget refused to give me a refund. I relied on their employees direction and the information they provided. Budget Truck Long Beach CA 2165 LB Blvd. The manager Stella told me I took the truck and had to pay for it. Their employees failed to tell me the connectors have to match also. $600 STOLEN by the employees of Budget.I will be using the court to get my money back, plus damages.
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February 2024 by D S
GO ANYWHERE ELSE.Budget will lie and show them having trucks available online, and you'll be dumb and believe it and reserve a truck, and you will go and get told in person they don't have what shows online, sorry. Then you will get charged $75 for not showing up for the truck rental that you showed up for, and you will report this fraudulent charge with your credit card bank and budget will fight it and win because they will lie and say you did not show up for your reservation and that their policy is that since you didn't show up, you helped them lose out on business because they now have a vehicle waiting for you, but remember how they didn't even have the vehicle for you because it was already rented out? and you will lose $75 because you decided to do one of the dumbest things in your life and choose budget over any of the actual legitimate other companies like uhaul or literally anyone else with any competent person running their inventory tracking that actually live updates so they aren't lying to people online to try to get them to get their foot in the door so they can upsell them some other vehicle that's larger.Thank me later when you save money as well by going with uHaul or anyone else.I made a reservation for the 12 footer may 13th. I showed up and in person and was told, they don't have anything available that I reserved and that they do not know why they show as available online. Today Wednesday, may 18th, I see budget charged me 75$ for no show on a reservation. You serious? I should SUE YOU 75$ for false advertisement, then fraudulently charging me for not showing up when I did show up and was turned away because I reserved something YOU didn't even have. Will NEVER use Budget ever again and warn anyone I know to never use Budget.Also, isn't it peculiar how the reviews here are either, "Best place ever, I come here whenever I need to rent, always vehicles available, nicest staff, basically Disneyland , so much fun, competent and nice and just wow I love it!" Or "worst experience of my life, stay away, rude, bad customer service, prices aren't as advertised, horrible experience, lied to, overcharged, awful awful awful, DONT GO HERE".... How could the experience be so polar? It's almost like ... You'd have to be gullible to believe the positive reviews and not know how companies buy good reviews to pad their review score.
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October 2023 by Luisa Gualy
If I could give this place 0 stars I would. DO NOT reserve with them. We made a reservation for a small truck and got a confirmation email. NOWHERE in that email said that the reservation was a "maybe". The next day we got a call from them saying they did not have the truck we reserved but they offered us a bigger, more expensive one. I asked nicely, if we could get a discount on the price of that new truck for the trouble...Stella could've said no, she could've explained why that was not possible. Instead she started yelling at me on the phone, with a super rude attitude. I read in other reviews that Stella will "tell it like it is", that's not true. There's a difference between being a direct, assertive person and a rude person. Stella does NOT care about good customer service.Not only did she yell, but she also blamed us for having made the reservation at 8pm and said this was the reason our truck wasn't available.When I asked her to talk to me in a better tone, she yelled even more AND muted her call. She probably was waiting for me to hang up the phone, but when I didn't and kept asking her questions she hung up the phone.From the other reviews it sounds like this is the strategy of this place, to let you book a cheaper truck only to let you know the day after that it is not available so they can charge you more.Stella has to learn better human skills.
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October 2023 by Suzie L.
This was my second time using Budget and I was not very happy with the level of customer service or product I received the first time at another location but I tried to be optimistic and tried them out again for a second move. This office in Long Beach was a breath of fresh air! The staff were attentive, respectful, and friendly and the truck I drove away with was clean, ran well, and even had AC (imagine that - you gotta read my other review)! It was a pleasure working with this location on both the pick up and drop off and I will definitely consider Budget again but only through this office.
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July 2023 by Terry Miller
I ended up not getting a moving truck here, but due to me and my misunderstanding, not Budget. The customer service from Steven was amazing. He could have gotten mad at me, or frustrated with me. If he did, it didn't come across to me. Both customer service reps were very busy, but handled the lunch crunch in the most professional way. I will return here if I ever need their services. Well done, Budget.
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June 2023 by D Smith
Made a reservation for the smallest van, 10 or 12 footer. Showed as having availability. When I show up, the front desk asked me if I made the reservation online and that they don't have anything, she doesn't know why the system says they're available and to go somewhere else. This was last Sunday. Today Wednesday, I see budget charged me 75$ for no show on a reservation. You serious? I should SUE YOU 75$ for false advertisement, then fraudulently charging me for not showing up when I did show up and was turned away because I reserved something YOU didn't even have. Will NEVER use Budget ever again and warn anyone I know to never use Budget.
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July 2022 by L M.
We rented a truck on a Friday for Saturday am pick up. We then purchased cabinets...to only have them cancel on us an hour later. Steven called to say he didn't have trucks and canceled it. Even though we booked it. He gave no solutions to get a truck for any day/time. Go somewhere else.
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July 2022 by Tracy H.
Rented a moving truck last week and today, 2 days before our move, Budget said they couldn't honor our agreement because they had too many extensions and a lot of other bookings. We were hard pressed to find another moving truck, so we had to settle for a much larger truck with a much more expensive price tag as a result of the last minute cancellation. They ended up costing us an additional $300!!
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April 2022 by Noura K.
Overpriced! Don't believe the adds online for $29 or $19 a day. Pay attention to charge per mile. I ended up spending $113 for a truck rented at 3pm and dropped off next morning 8:45am with 73 miles driven. Go to Home Depot and rent a truck from them, it was actually $29. I've rented a bunch of cars from budget for work in the past but I'm over the company completely now.
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March 2022 by Kris Mccall
Very nice and happy staff at this location, fast service…. While I waited for an Uber they kept me entertained, i will continue to rent through this location
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March 2022 by Erika T.
I finally had the time to write out this review, since I have been in the process of moving across the country. I am pretty surprised this place has low reviews. I didn't really look at the reviews prior to going to this place because my husband and I were backed against a wall since not many places allow you to rent cargo vans across the country. I didn't have a lot of things to move, so I didn't want to rent a large moving box truck that had too much space and no door entrance between the back and the front. We tried to look at uHaul as well but they wanted to charge an arm and a leg. We went here and Steven (and a woman whose name I didn't catch) gave us phenomenal customer service. They really went out and tried to find the best deals and discounts for us. They were accommodating and kind. The only downside I would say is that they never answered their phone lines when we were calling, but compared to how much they helped us for the move, it doesn't account for much in our eyes. We recommended them to our friends and family on social media and we would use them again, if we still lived in the long beach area.
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January 2022 by Lauren S.
Best rental service and pricing if you're doing long distance. The owner/manager has a take no sh*t personality and knows how to work customer service. Helped me out more than she'll know in a last minute cross country trip and made sure I was going to get there safely.
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August 2021 by B Dowd
The lady here was amazing. Absolutely a pleasure to do business with.
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May 2021 by Herban Medical
My favorite place to rent my cars. Rent a few cars a month from here and they’re always clean but most importantly their service is the best.
