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October 2024 by Amy Swanson
I had a last minute need for a press for a wedding. They handled it with ease and friendliness. THEN I realized I forgot cufflinks! Fifteen minutes before my Uber was supposed to arrive. I rushed in hoping that somehow they could help even with just a safety pin. They not only had some spares but they matched AND put them on for me and nearly refused the cash I offered as a thanks. If I lived here I’d come here anytime and trust them with anything, rush or not. THANK YOU!!!
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September 2024 by Ella N
Not my experience, but a friend was recently frustrated by this place of business and asked I post a review for him, and I quote: “plz post 1 star review on everything social that reads: "Hours are a lie. Supposedly open until 6PM, but rudely refused service before then. Let us hope this dishonest and unethical excuse for a business finds its way before the bankruptcy courts soon!."” Betty Brite- please stick to your business hours and change them if you can’t ?
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August 2024 by Bao-An Nguyen
Came in to grab my rug on a Thursday that was supposed to be done on a Wednesday and it still wasn’t ready. When I came back that Thursday evening they still charged me full price even though they were late and couldn’t deliver their services on time as promised. I asked if they normally charge full price for late services and they said yes. Wouldn’t go here again.
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January 2024 by Richard Sparks
Have done business here for many years.
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September 2023 by Hilary S.
Amazing customer service and truly an in by 9 AM out by 5 PM dry cleaner. Very reasonable pricing, and my clothes are impeccably dry cleaned!
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February 2023 by Ed W.
They don't listen too you how you want your clothes done because they will ignore you and very expensive.
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October 2022 by Darl I.
Betty Brite is the best cleaners I have ever used. I appreciate that they go the extra mile to make sure that garments are well taken care of. And, their staff are the nicest people around. They will always be my cleaners.
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August 2022 by Edith D
They do a great job in the neighborhood and beyond. They are so accommodating and helpful.
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May 2022 by Pierce B.
Joe and Co go above and beyond for fast, efficient, and effective service. You need quick but stellar work on your garmits, clothes, shirts, shoes... THESE guys know their stuff. Beautiful.
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May 2022 by Andrew Serrata
Fast and reliable with competitive prices also able to do next day cleaning
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February 2022 by Ryan
Awesome customer service and quick too! Have had multiple suits altered and cleaned here, they fit fantastic and looked even better. Ive used both the Broadway and 2nd street locations, they're both awesome. Recommend either!
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February 2022 by Chris Barber
Angel is always so helpful and kind. He brightens my day every time I walk in this place. I have been going here consistently for years. They have always taken great care of me. Take advantage of the online coupons if you can find them.
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November 2021 by Taryne M.
I am beyond devastated. Took my favorite dress here for a cleaning - just picked it up today for a wedding next weekend. They shrunk and destroyed my dress. It's a Reformation dress and the label said "Green Dry Clean Only". I have specifically taken it to dry cleaners that proclaim their use of environmentally safe products. Betty's own website promotes that they "use an environmentally preferred Cleaning process." Also - It was an expensive dress, I adore the Reformation label, and this item was definitely an investment for me... I thought paying $25 alone to get it cleaned would be a safe expense. I've taken it to other cleaners before, no problems - now I'm regretting the decision to take it to Betty's. I am so so so upset... I don't know how they can fix it (other than reimbursing me for the cost of cleaning and the dress itself). I have no idea what they actually do to treat the items they service, (other than what is listed on their website) however they definitely did not treat my item with the proper care it was intended to receive. I'm hoping that they will step up and do something about this - beware of taking your valuable items here, you risk destroying something you adore in their careless hands. UPDATE: So here's what happened after the initial damage was done. I went back to the shop to show them the newly damaged condition of the dress, along with my pictures to show the before and after. They asked me if I had it dry cleaned before and how many times I wore it. Frankly to me that seems besides the point because it was in one condition before I dropped it off and in the course of being under their care, it was no longer wearable. They said they would call me back the next day. I didn't hear from them by 4pm, so I called and asked for an update, to which I was told they would call me back again the following day. The next day they told me that they could fix the dress and to bring it back. I was skeptical and expressed that I would rather just have it replaced, but I brought it back. Then they called me in a day to tell me it was fixed. I went back and tried it on, still way too tight and unwearable. They said they would keep working on it. I told them I would just like a refund for the dress. I had found another on eBay preowned for $180 and I asked if they could just please pay for the new used dress. I was told they would see what they could do. The next day, they called me to tell me they could give me a $100 credit to use at Betty Brite. I said, that's not ok, I just want my dress returned to me in the condition I gave it to them, which is now impossible, so again I asked if they would please reimburse me for the replacement dress I had found on eBay. (Also, why would I want a $100 credit - so they can damage more items I own? C'mon man!) Later the next week they called and told me they could reimburse me. They kept my original dress they damaged and only reimbursed me for the dress I had to purchase, which I was able to negotiate to a lesser amount with eBay seller (down to $160) BUT they did not include the $25 I spent for them to damage my original dress. At this point I'm just going to leave it be. Very disappointed I had to haggle so much with them to do the right thing, WHICH I still feel like they didn't do, because I basically spent $25 to have my dress damaged and go through this mess. Not the kind of roller coaster I like to get down with, especially for $25. The people that work here are nice and I understand that this was not necessarily within their power to control, but I definitely do NOT recommend taking anything you value here. Very disappointing experience indeed.
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November 2021 by Kelly R.
My husband and I have been customers here for the last 13 years. We moved to East Long Beach but still drive here to have our clothes dry cleaned. The service is always friendly and prompt. The prices are decent too. They have a few inside parking spots. If you have not tried them I would highly recommend them. I also had alterations done here.
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September 2021 by Lizzie Calvert
I gave them my dress on a Friday and it took them until Tuesday EOD to tell me the alteration would cost double what my friend got it for at Paris on 2nd. Recommend going there rather than pay for the slow and expensive work here.
