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February 2024 by John K
How do you close at 4 when most people don't get off work til 5?
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February 2024 by Catracho
The worst of all the branches open late and still make you wait more than 30 minutes
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January 2024 by Ruben R.
Long line waiting! cashiers taking their time taking and then leaving only one! I would not recommend this particular bank!
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January 2024 by Pierre Stephan
They don’t care about customer need to be human
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December 2023 by Tommy Williams
I went in today to open a new account. Midweek and middle of the day. Walked out about 15 minutes later after the initial setup. Everyone I dealt with was very professional and polite.
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November 2023 by Vincent Ruiz
Be careful with this bank in Long Beach on Atlantic B.O.A. They steal your information and take your money out of your account..
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November 2023 by Ana Zeitler
Great customer service.The rep I spoke to was very helpful and answered all my questions.
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November 2023 by Mel G.
The managers here need to get replaced. Having one or two tellers working while customers are lined up close to the entrance is unacceptable and this happens constantly. And the managers just stand around doing nothing even when they see the line is long. There is no point in them having all those windows when they only allow one or two tellers to work. The tellers are all nice and it's not their fault but their manager can do better! If you see a long line forming, get more tellers at the windows or open up a window yourself and take on customers. If you see customers spending more than 5+ minutes at a window, call another teller to open up!
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October 2023 by Johnny V.
My experience at Bank of America on Atlantic was fantastic Tia Traylor gave me great customer service and been very helpful . I would recommend Tia to anyone that wants great service . TY Tia .
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September 2023 by Nancy Chan
I thought this branch open at 9.00 am. I tried to open the locked door two times The security guard was standing in front of the closed and locked door this morning around 9.13 am but he didn’t tell me the bank will be open at 10.00 am. The guard was very aggressive and raised his voice and told me to complain to the bank when I didn’t even complaining to him. He was very busy trying to cut his finger nails, YES !! LOL he was cutting his nails at the same time talking very loud to Bank of America’s customer.
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July 2023 by Tammi Squires
I took my parent to the bank to open a secondary account. I was approach as we entered the bank by very capable employee name Tia Traylor. She assessed what we needed, patiently walked us through setting up the app, helped us with setting up an account and updating beneficiaries on existing accounts. And she did it all effortlessly and with a smile. Great experience in a world with dwindling customer service.
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July 2023 by Natalie E.
This place is just so poorly run. They should be fined for elder abuse. My mother has tried to close out her safety box 3 times. They say you need to make an appointment, but they NEVER answer their phone. She doesn't have a log in or online account here. Just the box. So she's unable to make an appointment online. She has come 3 times here and each time they say it is full. In general, Expect incredible wait times. They usually only have 1 or 2 tellers here. Don't waste your lunch hour here. Only open 10-4 M-F. What an amazing work schedule. I hope this bank shuts down soon. They do not care about their clientele.
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May 2023 by C Armistead
Horrible customer service, their standard practice is to say they can't do something and need a manager who then tries to take an extraordinary long time to respond in the hope you give up and leave
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April 2023 by Vincent M.
Well two for two I really don't like giving bad yelps but man! I should expect this with it being Bank of America! Well here we go first thank you Rochelle the manager for robbing of a lame 8 dollar fee for cashing a check here and no I won't open an account here especially after not even thinking about it! Look California sucks for being a vet in most cases and where else in America vets get treated like the rock starts they are but not in this blue state! Ugh I do t cash many checks and when I do I'm at the mercy of the bank! Honestly this is first time I've got denied on waving the fee! Even with me saying it would really mean a lot it's been a rough day and that 8 dollars is game changer! Nah not Rochelle if that really here name the teller acted like telling me her name was an act of treason or some shit! You can tell they have their little bank click in there honestly if cooperate ran up on them they would horribly not pass! Would take a good look at what's going on behind. The counter! Yea and crumpets it looks to me! The friendliest person was the security Vaud there! He knows the bullshit that goes on for sure in this bank! Well mark that B of A off the list of doing anything with them! I hope u guys expensive a fart bomb going off in there just right after the doors are mechanically locked for the next 14 hours thank Rochelle for helping again realize people suck!!
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February 2023 by Lizzie B.
Wow! This is the most unsafe bank I've ever dealt with! Did you know that as long as you have the last 4 digits of an ATM card and the name of someone on the account, you can call up their 800 number and close an entire account?! Yep, you read that right! There is nobody who works in the bank with the knowledge or skill set to close an account, so they refer you to Bank of America 1-800 number! Call them up and just give the name of the account holder and the last 4 digits of the ATM card and they will close the account over the phone! OMG! They don't ask you any security questions, they don't verify social security numbers, there's no security! Thank goodness I closed the account, so I can use a more secure bank! Talk about scary!
