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January 2024 by Ruben R.
Long line waiting! cashiers taking their time taking and then leaving only one! I would not recommend this particular bank!
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November 2023 by Mel G.
The managers here need to get replaced. Having one or two tellers working while customers are lined up close to the entrance is unacceptable and this happens constantly. And the managers just stand around doing nothing even when they see the line is long. There is no point in them having all those windows when they only allow one or two tellers to work. The tellers are all nice and it's not their fault but their manager can do better! If you see a long line forming, get more tellers at the windows or open up a window yourself and take on customers. If you see customers spending more than 5+ minutes at a window, call another teller to open up!
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October 2023 by Johnny V.
My experience at Bank of America on Atlantic was fantastic Tia Traylor gave me great customer service and been very helpful . I would recommend Tia to anyone that wants great service . TY Tia .
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July 2023 by Natalie E.
This place is just so poorly run. They should be fined for elder abuse. My mother has tried to close out her safety box 3 times. They say you need to make an appointment, but they NEVER answer their phone. She doesn't have a log in or online account here. Just the box. So she's unable to make an appointment online. She has come 3 times here and each time they say it is full. In general, Expect incredible wait times. They usually only have 1 or 2 tellers here. Don't waste your lunch hour here. Only open 10-4 M-F. What an amazing work schedule. I hope this bank shuts down soon. They do not care about their clientele.
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April 2023 by Vincent M.
Well two for two I really don't like giving bad yelps but man! I should expect this with it being Bank of America! Well here we go first thank you Rochelle the manager for robbing of a lame 8 dollar fee for cashing a check here and no I won't open an account here especially after not even thinking about it! Look California sucks for being a vet in most cases and where else in America vets get treated like the rock starts they are but not in this blue state! Ugh I do t cash many checks and when I do I'm at the mercy of the bank! Honestly this is first time I've got denied on waving the fee! Even with me saying it would really mean a lot it's been a rough day and that 8 dollars is game changer! Nah not Rochelle if that really here name the teller acted like telling me her name was an act of treason or some shit! You can tell they have their little bank click in there honestly if cooperate ran up on them they would horribly not pass! Would take a good look at what's going on behind. The counter! Yea and crumpets it looks to me! The friendliest person was the security Vaud there! He knows the bullshit that goes on for sure in this bank! Well mark that B of A off the list of doing anything with them! I hope u guys expensive a fart bomb going off in there just right after the doors are mechanically locked for the next 14 hours thank Rochelle for helping again realize people suck!!
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February 2023 by Lizzie B.
Wow! This is the most unsafe bank I've ever dealt with! Did you know that as long as you have the last 4 digits of an ATM card and the name of someone on the account, you can call up their 800 number and close an entire account?! Yep, you read that right! There is nobody who works in the bank with the knowledge or skill set to close an account, so they refer you to Bank of America 1-800 number! Call them up and just give the name of the account holder and the last 4 digits of the ATM card and they will close the account over the phone! OMG! They don't ask you any security questions, they don't verify social security numbers, there's no security! Thank goodness I closed the account, so I can use a more secure bank! Talk about scary!
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December 2022 by Alexa M.
The worst financial institution I've ever done business with. This branch is the full embodiment of the absolute shit service you'll receive with this institution. Tellers and management are incompetent and rude. This branch always has something preventing them from doing their job.
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December 2022 by Shane S.
Never has more than 2 tellers in the day other than open and close, for which they have 3. Lines out the door. They are constantly remodeling instead of using the funds to pay for more tellers for better customer service. If you actually need in person teller transactions look elsewhere! They don't pay anything for interest so not sure what you get in exchange for parking your $ here. Moving most of my funds to an internet bank that pays substantially more with the same in-person capability - 0. May as well get more for your $.
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November 2022 by L1ne3
the manager is completely lazy. would not take any deposit that requires more work than just scanning the check. once it requires anything more than an ID, all of the sudden "i dont have time to do this or call customer service".
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June 2022 by Loren V.
Well, parking lot packed and a long line and they don't let you withdraw all your money from your card but half. I'll give 4 stars for the customer service but there was only 2 tellers working and a few bankers at desks. It was packed. However no hassle with giving me my money.
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February 2022 by Cody H.
Always always only one or two tellers working for a line out the door. This place really need to hire more staff or make the people working at the desk help with the line. It's completely unreasonable to wait in a line at bank over 40 min .
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January 2022 by Lilborn F.
This is the worse Bank of America I've ever been to. How you going to open up with no teller's. What's the purpose of you paying bank fees.
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December 2021 by Ashfi H.
This BOA is always busy and regardless has 2 clerk at all times even during high traffic hours. It's located in convenient location and has enough parking spots in comparison to the North LB location. But if you need to come in person, expect to wait at least 20 mins at minimum.
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December 2021 by Stephanie R.
not sure what is going on with all the B of A's but this one is extremely dirty! the parking lot is always filled with trash. maybe they can ask the security guard to clean it up whiles he's on the clock! makes bixby knolls look trashy! please pick up your trash.
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September 2021 by Dj J.
They should close this place down or replace everyone first off bad attitude no communication they don't know how give customer service
