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July 2023 by Melissa Gaudin
Added son to plan. It was easy and painless!
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January 2023 by Joey Ladera
Purchased an accessory cable. The cable did not fit properly. I brought the cable back and an untrained unqualified cashier stated "we do not do returns". I asked her where the "no returns" policy was posted, and she told me on the receipt. The first line after the dollar amount on the receipt is "Metro by T-Mobile will gladly assist with your return. Return a device or accessory within 14 days". I pointed this out to the untrained unqualified cashier, and she then proceeded to tell me she was not authorized to do returns. I asked her to contact a supervisor so she could do her job. She referred me to "611". I stated that would connect me with my Verizon account. She then looked rather surprised and asked why I didn't purchase the cable at Verizon. Well, if I ever need a phone or accessories, I will indeed purchase from Verizon. The staff here appears incapable of proper customer service or logical thinking.
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December 2022 by Joe L.
Purchased an accessory cable. The cable did not fit properly. I brought the cable back and an untrained unqualified cashier stated "we do not do returns". I asked her where the "no returns" policy was posted, and she told me on the receipt. The first line after the dollar amount on the receipt is "Metro by T-Mobile will gladly assist with your return. Return a device or accessory within 14 days". I pointed this out to the untrained unqualified cashier, and she then proceeded to tell me she was not authorized to do returns. I asked her to contact a supervisor so she could do her job. She referred me to "611". I stated that would connect me with my Verizon account. She then looked rather surprised and asked why I didn't purchase the cable at Verizon. Well, if I ever need a phone or accessories, I will indeed purchase from Verizon. The staff here appears incapable of proper customer service or logical thinking.
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September 2020 by Jaime Sánchez
No help on the phone
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August 2020 by Alex Alex
They have the worst customer service ever. I called to see if they have a phone in stock because i live in Buellton and who ever answered the phone said "i cant tell you over the phone you will have to come in to the store" i told her i need to know before i come in because i live in Buellton i dont want to drive for nothing and she said ohh i dont care where u live u still have to come in. Are you serious. I called the other metropcs by Walmart and they were able to tell me. I went over there and i got the best customer service ever also the best deals. They have a lot of phone accessories i would recommend everyone to go there.
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March 2020 by Pedro Gonzalez
The Store Manager was very friendly and very helpful. She convinced me to upgrade my account and get a tablet. She also took the time to show me how to use it after she set it up. Any time I come to the store I always get great customer service.
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February 2020 by Anthony Perez
I am not tech savvy but the girls that work there have always been very helpful I am thankful to Metro having good employees
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November 2019 by Greg Walker
got my Stylo 4 for $200 and boost got the same phone for $70 everything included
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March 2019 by Marie Moten
This starts out ugh..but ends way way Good ..ibought a phone 3/5/19 & had some REAL problems w/it the very next day Soooo of course I went back really couldn't get anything solved w/out the manager being there(or so ithought) anyway I waited another day went in left a heated detailed note 4the manager..then again I went back & I was all ready 2return the phone & get my money back BUT 2MY SURPRISE THE MANAGER & ASSOCIATE WORKING KNEW EXACTLY WHAT 2DO...ILEFT OVER THE MOON IF U R N NEED OF A PHONE PLEASE PLEASE PLEASE GO 2 METRO PCS ON H street THEY R EXCELLENT....LOVE UGUYS BIG UP'S....lisamarie Gilbert "Taz"
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February 2019 by Sean Soupy
Charged me money when trying to switch to a phone and they couldn't do their job so they wanted to keep charging me more money. They dont know how to do their job, better off at the Metro on W Central :))
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January 2019 by John Reese
The MyMetro app never works and 2 of there pages some how profiles that no one can comment on sad
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November 2018 by TheBubbaofthe805
I've been waiting for 30 min. The sign says they open at 9am, its now past 9:30 and still no one here. Who ever opens up the store in the morning really sucks at their job.
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September 2018 by Dj Gato 8054032310 santa barbara
I like the i have unlimited wifi on my phone
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August 2018 by Alana Biven
The female Cashiers are extremely rude
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July 2018 by Lorrie Tovias
Super helpful with reactivating my fiancee's phone. Of the two store fronts here in Lompoc this on is always the most helpful.
