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August 2024 by Papi Chulo
they take forever to ship
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August 2024 by Band
Ed was not helpful at all. Told me no walk-in appointments for passport when the website clearly says you can walk-in for this location. They were not busy at all.
Went to the Torrance USPS location (Monterey St.) instead and was able to apply my passport with walk-in no appointment even though they were busy.
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April 2024 by Anaeja Lias
Great employees great service
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February 2024 by Waylon Deno
Came on a Saturday morning to use the self service kiosk. Thankfully it was working but it couldn’t read the dimensions of the box correctly. It was trying to say my 11x9x6 box was about 23 inches. I was able to enter the measurements myself and get the postage. Then I found out the package drop box was locked closed. I paid for postage but couldn’t send my package. What am I paying for? May as well eliminate the entire drop box, kiosk, and lobby arrangement to cut costs. Save us all the wasted expense. Do better USPS.
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January 2024 by M G
Horrible i waited for my package for a month, to know that this usps location returned it to sender when clearly my package was marked with my p.o. box number and they also lost my packages and declared it as delivered twice. I called and promised that they will call back but nothing up until now. If only i can put no star at all i would.
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December 2023 by Matt Lengkeek
Best run Post Office in the country. Can't say enough positive things about these people! Hard workers and highly effective management.
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December 2023 by Jay Kay
Very friendly and welcoming customer service. The lady helping me even offered to find me a box for free, so helpful and deserving of a 5 star review.
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December 2023 by Russ Dahlberg
I had several (30-35) prepaid bubble mailers that just needed to get dropped off, no receipt needed. Huge line, no where to drop it off, tried the self serve bin but it was locked. Finally after waiting 20 minutes in line the lady didn’t want to take them. “Why does the return address say Redondo?” Because I live there. I work here. “Well why don’t you take them there?? You shouldn’t be dropping mail with that return address in Lomita!” I was dumbfounded and didn’t know what to say. At this point I decided that I agreed and it was probably best since I need these packages to actually get delivered. Told her to have a nice day and will never set foot there again.
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November 2023 by Afsane Afshar
This place sucks! After being in line for half hr they didn't want to put 2 inches of tape on my small bix to close it? Seriously how cheap can they be?!!!!!
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October 2023 by Clarks Automotive
I have had very important out going mail several times that never made it, nor were they returned to me, even hand delivered to the post office myself. I had a piece of mail returned to me twice with no explanation why. Worst service ever. I am afraid everyday if my mail, in or out going will be delivered or 'lost'
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October 2023 by Erin Rice
It seems that the employees have zero customer service. I have had many bad experiences at the Lomita Post Office. However my experiences at the Harbor City Post Office are always positive.
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September 2023 by Hatim Qazi
Maria is courteous and explains well.
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August 2023 by Kimberly L.
[Review #759]2023-045I couldn't remember why I came to this US Post Office in Lomita when there's a perfectly good one down the street about 1/2-mi. from my house in Torrance off Monterey St. However, I did remember why I visited this location... I needed my expired passport to be renewed & we had already booked our flights which departs in 47 days (08/12/19). Gulp! I had to pay a $60 surcharge for the expedited service.It was hump day (06/26/19) with less than 2 hours before closing. I had all my paperwork & expired passport, but wasn't organized with it & still needed to write a check. When you're frazzled, it would be nice to have some reassurance from the postal worker that I have everything in order. She wasn't friendly or all that helpful, but I got everything in the envelope & paid extra for expedited service. Sigh... when I was kid, I really enjoyed quick chats with our mail carriers & looked forward to our letters & packages. I always get a "hello" in, especially during summers when I'm not in school; things have changed a lot since.In any event, I received my new passport the weekend before our trip with 4 days to spare. Whew... talk about the 11th hour! o_O This was our last international trip before the COVID-19 lockdown. We were fortunate for this trip because it was the last time my kids saw their great grandmother in person before she passed on (RIP mormor). Grateful for the speedy return of my passport, but wish the personnel were a bit friendlier.
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July 2023 by Darlene P.
The phone number says please enter your remote access number. If you don't enter the number they want it hangs up on you. I have no idea what the remote access number is. I need to talk to somebody before I drive all the way there to go to the passport fair. it is a first come first serve basis and then they close it at 1 PM. Don't think I'm going to try to go there and get disappointed. They need to fix her number.
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June 2023 by Kristen Hurst
I love this Post Office because they saved my credit card when I left it in the kiosk and I picked it up the NEXT DAY safe and sound! And everytime I have gone there, people are always nice & helpful... I don't get the "bad reviews " either! Plus the wait time is almost zero! I would recommend this post office.
