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March 2024 by Kimberly P.
Go see Sarah Aguilar! You are a godsend, on late notice you are very efficient and resourceful. We finalized a new vehicle loan agreement on president day weekend, so with little time she send over all pre-approve documents. So I can reserve vehicle from dealership, and to make long story short me and my husband are ecstatic about our new 2024 vehicle purchase. Thank you for all your efforts and support Sarah.
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October 2023 by Rush B.
Been with them for awhile. But I hate being misled. They lie about used car interest rates on their website and what they do and do not do. They kindly inform you of this trick after they ding your credit. Do your due diligence. Update: They have updated their website.
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October 2023 by jefri gonzalez
I have had issues receiving my visa replacement card from you guys. I only bank with sbcu and I had to open a chase account because I started running into issues paying things that were on debit autopay on that card like my western union transfers. I have yet to receive my replacement card since my old one was deactivated in sept 18. According to them I should have had a replacement since the 18th and nothing yet maybe next month. Absolutely ridiculous.
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July 2023 by Daniel J.
Was so excited when my wife and I joined south bay credit union. Local, small, personal service , etc. It was great service until my card got scammed. At first they refunded the amount but a month later took the money back and told me the business said it was not fraud. The business that is 70 miles from me. They told me I had to prove that it was not me that made the purchase. So disappointed that they did not have my back. That I have to jump through hoops to prove I am right. Well looks like it's time to change banks. Thanks south bay credit union.
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May 2023 by Blanca A.
I have been a member for 30 years. No fee checking account. Great rates on car loans.
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January 2023 by Jill Otis
I switched here from Kinecta and couldn't be happier. The woman who is usually at the counter is super helpful and friendly, they always have quarters, and my son loves the hot chocolate machine. Definitely a good switch in credit unions for me and my needs.
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August 2022 by John Henin
I am a regular customer, not scam or someone from SBCU trying to write a good comment but I am a real customer who had the best amazing easiest auto loan financing experience with Southbay credit union. Sara help me through out the process and it was the greatest experience I have ever had to purchase my new vehicle. Words are not enough to thank Sara and the entire SBCU team for thier great service to our Southbay communities. Thank you all and can't wait to bring more people to finance with SBCU.
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July 2022 by Blake P.
The decor is very modern and welcoming for a bank. They have very competitive rates on their products. The relationship manager and other staff I interacted with were great. I'm looking forward to our continued relationship.
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May 2022 by Dawn L.
I have been trying for 2 weeks to get a real person on the phone, I have called, Texted, been placed on indefinite hold hung up on, left messages to return my call pertaining to a business matter, not one call or text has been returned this is horrible customer service and frankly bad business policy.
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April 2022 by Louisa A.
I cannot believe after all the years of incredibly excellent business I have never written a review for Rosemarie and South Bay credit Union. I could go on and on with hoHELOCS Site is not responding? HELOCS, Car loans. So many over so many years. Moved away, got another credit Union JUST AWFUL. Thank goodness I kep $$in SBCU! Moving it all back and getting another HELOC this morning.
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January 2022 by Lynn C.
Rosemarie is just incredible. She has been taking care of me for years...whether it is within her job description or not. She is always extremely responsive, knowledgeable, and well...just gets it done for me. I can't say enough about her customer service. Thank you Rosemarie for always having my back!
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August 2021 by Mackie L.
I just joined South Bay Credit Union and love everything that they stand for! They are here to support the South Bay Community and everyone there is so helpful, available, and kind! Sarah helped set me up and told me about all they do for the community. Also as a younger person I love how they are open to teaching about financial literacy.
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August 2021 by Chris P.
Sarah Aguilar is the branch rock star. She processed 2 car loans for me in less than 30 minutes!!! Made the process and absolute pleasure. I'm so looking forward to to working with Sarah for all of my banking needs. What a professional!!! So happy to have a proactive banker. Thank you Sarah!!!
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June 2021 by Jim D.
This is not only my favorite bank i have ever been a member at but the customer service is always superb but one specific person always goes above and beyond for not only me but other members as well. Tanya Maclaughlin im looking at you! Thank you for just being a overall awesome person! Sbcu is lucky to have you with them that's 100% the truth! Again all the employees are very nice and very helpful but this particular person stands out ten fold! Thank you!
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May 2021 by Alan T.
I live around the corner so I decided to go in for an auto loan. I was blown away at the exceptional service I received. Sara Morales helped me right away and I was able to get my new car the same day. The whole process was so smooth and easy thanks to Sara. Highly recommended!
