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December 2023 by Valerie S.
Great selection and customer service. You're never rushed and your medical equipment needs are carefully listened to. Competitive pricing although I've found to be less expensive than the big medical equipment store in old Torrance.
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December 2023 by Jennifer M.
Well I have to say that the business is so much better now (I left a review 10 months ago). The owner, Jim, is really helpful, prompt and polite. Calls are returned almost immediately and everything seems to be running smoothly with his business. It is really heartening when someone in business makes such an effort to make things right. Thanks!
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October 2023 by Alejandra F.
Jim was very welcoming and helpful! Service like his is hard to come across by now a days. Needed new batteries for my grandmas chair and he was very helpful and gave us some useful information on how to make the chair more accommodating for her.
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October 2023 by Richard G.
We were at the South Bay Botanical Gardens and the front wheel on my power wheelchair broke. So, since we were close we were able to get it to the car and took it over to Jim at the Home Health Depot. Jim is very friendly and helpful. I gave him the information regarding the manufacturer of the chair and he let me know he'd take care of it. Unfortunately, Jim at a bit of an accident and was out for a few days, which of course delayed my chair getting fixed. Then when he did get back to the store, there was a problem with ordering the correct part to fix the chair. One thing seemed to lead to another and my chair was in the shop for almost 4 weeks. I can't blame anyone, it was just one of those things that happen. Finally, was able to get the chair, and am happy that everything has been resolved. Besides ordering and fixing the broken part Jim also did a tune-up on the chair and tightened bolts as needed and gave it a good look over. I found the service to be very friendly and nice even though there were a few glitches along the way. I'd use the store again if I need anything.
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August 2023 by Cindy F.
I can't say enough about the kindness and compassion of Jim and Yolanda this past Saturday. With news of impending "tropical storm " to hit So. California, I was paranoid there could be power outage and it would impact my 96 yr old mother who is on oxygen 24/7 . Needing some mobile tanks urgently, her regular supplier was closed for weekend & wasn't much help . It was 1:30 pm & home health was closing at 3:00, I'm in Orange County they are in Lomita . They worked w/ me to get the prescription sent over to them so I could pick up a few tanks , and when I arrived they were ready for me . Thank you so very much .
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April 2023 by Jane S.
I helped a loved one purchase a very nice lift chair (floor model) from Ana. Was happy they could deliver it the next day. Am told it took three men to get it upstairs. They did not deliver the manual with the chair, and when they finally delivered the manual by mail, it was for the wrong model. So when my loved one died two weeks later, we could not figure out how to take the chair apart into two piece (the way they did when they delivered the chair) and get it into the garage. I have called and emailed Ana at Home Health Depot dozens of times and continue to receive NO HELP on how to get this huge, heavy chair out of the house. I did receive a video clip, but it was for the wrong model so I spent money on a handyman who could not figure it out either. I even offered to pay HHD's technicians to come out and remove the chair, but they do not return calls or texts. Would not recommend this store if you need any follow-up after giving them your money. If only they would put as much time into customer service as you have to put into listening to their lengthy voice mail which leads to nowhere.
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February 2023 by Kellie C.
Thanks to Jim, for recommending that we remove the wheels from my 89 year old Father's hospital bed. We came to the store ready to buy a solution to the problem and he pointed out a quick fix. Wonderful customer service, thank you!
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November 2022 by Family Tyme Llc
Jim went above and beyond to help us with my best friend’s scooter. We are from Georgia and her scooter started beeping. We got an Uber and went to his place. He fixed the throttle and then found out the batteries was bad. This was a day after thanksgiving. He got her fixed up so we can continue to go on our trip without stressing. Thanks again Jim your customer service is amazing!
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August 2022 by Theresa Mack
I have been working with Jim for several years as resource for my families in need of durable medical equipment. Jim and his team are a joy to work with -- responsive and resourceful. I highly recommend his team!!
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August 2022 by Cathy P.
They always have the desired support hose in stock! They will measure you for the right size even if you have note from Dr. Very professional!
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March 2022 by C H.
In the initial experience, it was good. Great service. When it came time to pick up, noticed the price was double as compared to their competitors. After speaking with a representative, while they helped to adjust the cost, their tone of voice and how they worked with us was subpar. That's too bad.
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December 2021 by Andrea R.
Rented a power chair. It arrived in great condition when promised. Later the same day, I realized I desperately needed another item. Business owner Jim offered to personally deliver it right after store closing and install so I could be comfortable that night. That is service!!!
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November 2021 by Vicky R.
Ana was very helpful & very nice! She was able to accommodate to all my needs! Definitely recommend this place!
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August 2021 by David A.
Awesome store the associate Anna helped me out super quickly and she's really nice and!!!!
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July 2021 by Chelé C.
The young lady who works here, Ana, is a gem! I had an arthroscopy and it kicked my a**, like I didn't expect to be down like I was. I can't do ANYTHING, let alone walk, and I need some home health goodies. I called and she said she had everything I might need. I sent my husband over and he was so happy with how helpful she is!
