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February 2024 by teresa coffey
Lots of freeway noise and only the handicap rooms have tubs. The shower had mold in the caulking. No hairdryer or silverware. They charge $45./ night for a pet and 14/night to park your car in there almost empty parking lot.Their are a lot of other places. I'd go to motel 6 before I go back to this place.
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January 2024 by J Cash
Not far off the highway. Sushi, Indo-Pak, and Mexican food available nearby.
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January 2024 by Jayce Long
Better Marriott hotels in the area. As an ambassador Bonvoy member, this has been the worst experience I had. I wouldn’t stay here again.
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January 2024 by kai wang
Great hotel with lots with great serviceRooms are
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January 2024 by Ilse Martinez'
I don't know why they have a no smoking policy if they allowed weed smokers in the rooms, the kitchen was dusty and dirty so I didn't use it. My husband accidentally left my brand new shoes on top of a trash bin and housekeeping "threw them out" instead of taking them to front desk. All we got was free candy and pop since i couldnt take points.Pool was dirty.I did not enjoy my stay.
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December 2023 by John A
The hotel is new and the location was great for our event.
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November 2023 by Mohamed Abouissa
Lovely hotel, spacious room, super clean, friendly stuff, and not pricey. It is located in a safe area and a lot of shopping plazas and restaurants are available.
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November 2023 by Jam Marshall
I recently had the pleasure of staying at the Marriott TownPlace Suites in San Bernardino, California, and I must say, it was an exceptional experience. I would highly recommend this hotel for long term stays, as I resided here for a year during a job assignment at a nearby hospital.Throughout my entire stay, I did not have a single complaint. The general manager, Cynthia Ybarra, was absolutely wonderful. She was incredibly kind, personable, and always went above and beyond to ensure my requests were met.The housekeeping staff provided excellent service, and the hotel was always impeccably clean and well-maintained. I truly appreciated the attention to detail in keeping the entire property presentable.Whenever there was a need for maintenance, they were always quick to respond and resolve any issues. It was reassuring to know that they were readily available and dedicated to ensuring a comfortable and enjoyable stay.One of the highlights of my stay was the breakfast provided. With a kitchenette in my suite, having the option to grab something to eat in the morning was a fantastic bonus. It made my mornings even more convenient and enjoyable.As a night shift worker, the quiet location of the hotel was incredibly important to me. I was able to rest peacefully during the day without any disturbances, ensuring I was well-rested for my work shifts.If I ever find myself in the area again, whether it be for work or leisure, the Marriott TownPlace Suites will undoubtedly be my go-to choice. I cannot express enough gratitude for the extraordinary service and hospitality I received during my stay.Thank you to the entire staff for making my time at the Marriott TownPlace Suites an unforgettable experience. You have truly earned a loyal customer and I look forward to returning in the future.Sincerely,Your favorite Marriott AmbassadorRooms: I had a Mountain View King Suite
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August 2023 by Daisy Cordova
Women staff so Irritating here!!!!!! Really irritated with the woman in the front it’s early in the morning I forgot my room key I have my hands full with breakfast and asked her to make me another room key. I told her what room number and last name. She proceeded to ask me a million questions as if it weren’t me who paid for the room. I took out my phone to show her on the Marriott app that it’s clearly MY ROOM! And she still wanted to proceed to ask me for every information on file just for a key! I had just got frustrated because it shouldn’t be that hard to get another key after locking yourself out! I had to wake up my son just to get back in my room wow! Already mad about the breakfast. They only had eggs and spinach (things my son and I don’t eat) guess only weekends you get great breakfast with waffles and the good stuff! Smh they need better staff and breakfast forsure! As a titanium elite I expected so much better
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August 2023 by Vahe Yacoubian
If you are looking for an extended stay location that is clean, with excellent service, and in a strategic location next to restaurants, this is the place to be. The rooms are very quiet and well insulated. temperature in my room was easily adjustable and always to my level of comfort. Beds were very comfortable and were cleaned a few times a week. Location is equipped with a pool and a gym.
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August 2023 by Kelly Cervantes
Don’t do it! Don’t book here! They must be getting employees to write the reviews for this location! There are so many other Marriott locations to choose in the area! Don’t pick this one unless you want to deal with the unprofessional women (Brianne)at the front desk who has never worked in customer service and give you inaccurate information. Brianne said we had not been charged when we clearly had - Credit Card statements do not lie. Brianne was quick to be dismissive and argumentative - when we called Marriott they said she could help onsite and she did everything in her power to do the complete opposite. Luckily there was another women who tried to diffuse the situation and confirmed we had been charged and our room should have been ready at 12pm for an early check-in. I have been a Gold Elite Marriott member for years and this is by far the ABSOLUTE worst experience! Management- do better to help your employee get the training they need so they are accurate in the information they give.
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August 2023 by Tom E
Very nice and newer hotel. Rooms were clean. Staff was friendly and courteous. Seemed like a sketchy part of town but no problems experienced.
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July 2023 by adriana morales
Very nice room clean jacuzzi and pool it's not heated but we had a great
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June 2023 by Norm C.
Great location. Very convenient with quick access on and off the freeway. Hotel was built circa 2018, but this place looks brand new. Shout out to the GM for keeping her entire staff on point and keeping this property in great shape. The cleaning staff works hard keeping all the hallways mopped, vacuumed whatever the floor materials demand, and the floors look new even after 5 years. The pool and jacuzzi area looks clean and great. The buffet area is very clean! Everyone on staff we encountered during our stay was professional, courteous, friendly, and helpful. I would definitely stay here again. I love the outside patio, grilling area as well. We had a small family and friends lunch there, used the grills - everything went off without a hitch. We didn't notice any noise from the freeway, no one bit. I love the location for convenience. In-N-Out is 5 mins away...Costco is 10 mins, Sam's club is 10 mins or so, Trader Joe's and Von's is about 9-10 mins as well.
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May 2023 by Theresa Santos
I only gave it a 3 because I went for a job fair there. First time in the building very clean. Did not use any of the rooms. But walking to the facility I can see that it was clean and also the rest rooms clean ?. Nice front patio and plenty of parking. ?
