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December 2023 by Damyah Fulbright
POOR CUSTOMER SERVICE AND RACIEST WOULD NOT RECOMMEND THIS HOTEL!The customer service received by front desk staff Josh and manager Erica Cruse was horrible and very unprofessional. I truly believe we received this type of service because of our race, which is sad. I cannot believe Holiday Inn have these type of employees representing their company.
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December 2023 by Shannon M.
I definitely recommend this hotel to everyone this place is top notch I love everything about this hotel I have stayed in a lot of hotels and now I only stay here I love all the employees the food is great the customers are great the atmosphere is great I don't have anything bad to say if u need to stay somewhere stay here u will b happy u did I could go on and on about how much I love this place the hotel is ran to perfection it's cleanest place I've stayed everyone is very friendly and welcoming there is nothing bad to say it's the best by far that's a promise 5 stars id give 10 if I could
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December 2023 by tamara hernandez
The rooms need updating. There was dust everywhere and stains on the upholstery. The employees were very nice and the hospitality was top tier.
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December 2023 by Kamonis Gtz
No shower chair in handicap room! Beds to low on the ground. Elevators stink too much mariguana Aka weed!
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November 2023 by michael yun
When I stayed there. The price was very reasonable the rooms were clean and the bed was comfy. One thing that was kinda disappointing was that I asked the housekeeping that I wanted my room serviced. She did, but she never changed the sheets on my bed nor made my bed.The bathroom was cleaned. Everything else was fine except the bed. I have posted 2 pic. This was when I came back to my room after I asked housekeeping to service my room. As you can see, the bathroom cleaned new towels, but the bed the way it was when I left earlier.
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November 2023 by Gary Dunkel
The hotel looked fairly new and nicely decorated. However, the Housekeeping is absolutely horrible. I spent 4 nights here and literally every single night when I was getting into bed, I noticed brown and yellow stains on the sheets. Every night, I would call the front desk to let them know and would have to walk back down there to pick up new sheets, comforters, and pillow cases. There’s nothing worse than coming back to your hotel after working a 15 hour day to then have to completely remake the bed every night. The front desk staff didn’t seem to care either. Also, the walls are very thin. I could hear the people above me talking until 11PM each night. Do yourself a favor and stay at the Marriott next door.Rooms: Dirty sheets, comforters, and pillow cases.
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October 2023 by Mars
Black Female Manager is Rude. Stayed on the Phone talking EVEN as I Booked My Hotel at The Front Desk with Her.I Seen her Multiple Times Throughout The Hotel and she NEVER smiled or asked me how my stay was or anything. Instead she Rolls her eyes and keeps her phone up to her ear…this managers energy is so negative that I will never be returning to this location. Please Get New ManagementSafety: Lots of Homeless, Drug Addicts hanging Around the Parking Lot.
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August 2023 by Dennis Reahle
Served its purpose. Pre and post surgery. Breakfast good. Room very nice. Air conditioning worked great.
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August 2023 by Kelly Hobbs
It was relatively good value for the money. Location is somewhat questionable at night. Staff was very nice both at check-in and checkout. Much better than the Doubletree I stayed at the night before.
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August 2023 by Glo B.
A quiet relaxing stay. Recently painted. Beds and pillows super comfy. Rooms appointed well, fridge & microwave. Workout room and swimming pool provided. They charge for parking there though, that surprised us. Breakfast was good, no potatoes but hot or cold breakfast options available.
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July 2023 by James Munro
I have stayed here several times, its ok, room was comfortable, staff was very helpful. Breakfast was a little slow coming out. But was worth the
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July 2023 by Nathan M
The staff at this location are rude and don’t follow through. I checked in and my booked room wasn’t Available and said I would be loved into my room but they never got back to me. In line at the front desk with one other person can take up to 30 mins. I was also charged for the king room and stayed in the double queen. Stay at the Marriott nearby
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July 2023 by Robert Vinall
Bad experience at this hotel. Dirty carpet in the room gave us blackened soles of our bare feet. The air conditioning didn't work properly and I couldn't control it and had to use the wall plug to turn it
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July 2023 by Mark Casey
In the breakfast time a homeless man wanted food but the staff kicked him out. I was just getting coffee when that situation was going on. I don't eat breakfast because I intermittent fast, so I made him a plate and handed to him outside the hotel. When I came back the lady behind the desk said I could get kickoff too for giving him food and she said I couldn't stay here again. I'm a paying customer and it doesn't hurt being nice to someone. This happened around 9am which is the time when breakfast ends, the food was going to be thrown out anyway. The homeless person could be any of us in this current economy, it just takes a illness, family issue or getting laid off. I can't stand there and not do anything when someone is starving. It's heart breaking.
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July 2023 by B P.
The front desk staff are very friendly and helpful, in particular Trey and Audrey. The breakfast is good and includes scrambled eggs, sausage, and pancakes.
