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February 2024 by Joel Alvarado
My experience at Genesis at Loma Linda is always ready to make sure my vehicle is taken care of.
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February 2024 by Gail Severin
On 1/28/24, my husband and I went to the Genesis dealership to only look around. We were very interested in the GV80. We were approached by Bailey, who was very helpful, so helpful that we decided to make a purchase. The manager Reza came in several times to make sure that all of our questions and concerns were addressed. He represented the dealership well. Bailey and Reza both made sure we were aware of and given discounts that we qualified for. We were then taken to sign paperwork, which at other dealerships was a nightmare because it took forever. We met with Jackie, who was prepared for us. The process was quick, and we were done way before dark. We highly recommend the team at Genesis of Loma Linda. We easily rate them at 5 stars.
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February 2024 by Sue Knox
Thank you for your professional, excellent work. I am completely satisfied with your performance. Again, thank you so much.
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February 2024 by Rob Murray
Howard was very helpful, I had a great experience. Really happy with my new G80 sedan!
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February 2024 by yo yousef atd
Awesome service personalExcellant follow up
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January 2024 by Erlinda Martinez
My first time using valet service and Matthew Bushey offered it. This is what I needed since my husband is going through an illness and I am his caretaker. Matthew kept me informed thought out my service and they also brought me a loaner car which was unexpected. They did my maintenance and took care of the 2 recalls and brought my car back really clean.Thank you for the great service.
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January 2024 by Ana Esquivel
Great customer service!
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December 2023 by Dorothy Garcia
I am so thankful to God and these men Mr. Mark Casso (Sales man) and Mr. Christopher Muller (Sales Manager) for allowing the Lord to move on their hearts putting me in a luxury vehicle that aligned with God’s best for me. Because of their diligence and sensitivity my car purchase experience was painless and really a testament to the Lord’s ability to turn the hearts of kings favorable on my behalf. Mr. Reza Latifian (Sales Manager) was so hospitable and definitely contributed to the very welcoming and efficient service these gentlemen provided. I am exceedingly glad to have encountered them and recommend this team to anyone looking to purchase from this dealership. They are indeed the A-Team. They get it done. Let them work for you! You won’t be disappointed.Dorothy GarciaVery Happy and Satisfied Customer
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November 2023 by Khai V
I love my experience shopping here.Our salesman (Howard) was super friendly and welcoming. I buy cars for myself and my extended family, so I'm no stranger to car sales, but my experience with Howard was memorable. He's warm, honest, and engaging, without being pushy. He's a welcome change to typical car salesmen.In addition to Howard, I worked with Reza (Sales Manager) who managed to get us close to the deal I wanted, but we didn't get there (I tend to push very hard). As I left disappointed, Howard gave me hope. He followed up and connected me to Derek (Sales Manager) the next day. We were able to get to a deal and me into my next car.All in all, it was a great car shopping experience. I have to commend Howard for his warm, honest, and thorough approach (he brought a USB drive with samples to test sound system, which sold me on the car he's demoing). It's not about buying more than you need, it's about helping buyers get what they want, and understanding what they are getting. For a seasoned car purchaser like me, Howard was a welcomed change. Even my wife (not into car) enjoyed the experience. There are too many sharks in car sales; It doesn't have to be that way, and Howard shows how it can be done.Kudos to him and the entire sales team at Mira Loma Genesis.Looking forward to seeing their upcoming Genesis dealership in Ontario.
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November 2023 by Kim Kross
My experience was great, salesperson kept in touch by text and email answered my questions. No hard sales, we were shown prices promotions and our bottom line. This was a very easy and great car buying experience and we got what we wanted they had the car ready for us.
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October 2023 by Ronnie Johnson
Own a 2022 genesis gv70 and this place has been a nightmare to get any service done on my vehicle. There is a rattling sounds coming from under the hood with only 8k miles on it and was informed I would be contacted back. A few weeks later the cars software is out of date and will no longer connect to the phone application so I call help desk. I need a software update on vehicle and set an appointment for that. Arrive for appointment and was informed they cannot do any of what was in old due to the fact only oil changes on that particular day and the service manager, Matt Bushey, apparently called me to cancel the appointment. I called his line directly and left a voicemail regarding everything that has transpired and how I feel overlooked and not taken seriously. It’s been over a week and still no contact regarding my issues. I pay good money for a vehicle that was guaranteed a level of service that has been severely lacking. I love my vehicle but the experience with genesis and their service department in particular has been a joke. A vehicle with 8k miles with now a little over 10k miles should not be rattling under the hood and the software shouldn’t be out of date or an issue that should be taking me weeks to get a follow up on or at least a future date set for.
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September 2023 by Paula Searle
Such a great experience - we couldn't be more pleased. We were so happy with the ease and comfort we felt when dealing with sales, management, and financing. The no-nonsense approach and knowledgeable salesman Howard really helped us in our decision-making for such an important purchase. Thanks for making this such a smooth experience!
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September 2023 by Mark Sandoval
My experience was fantastic! My sales person did not disappoint at all, and went the extra mile. In fact, this was probably the fastest I’ve ever purchased a vehicle no headaches, no hassles. Management introduced himself, and was gracious and courteous, and worked with me a deal quicker than I could finish a cup of coffee. Thank you all
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September 2023 by Nick Watson
Genesis of Loma Linda has exceeded my expectations. I live in Tennessee and found the Genesis I was looking for on their website. My first contact was with Bailey Ramos, she answered all my questions and sent me whatever information I needed to decide. When I decided to purchase the SUV, Mr. Reza stepped in to handle the deal because I am an out of state customer. Mr. Reza was nothing but spectacular. He answered all my questions, got me the best deal, handled all the paperwork, and arranged shipping. The whole process was very easy because of Reza. The SUV arrived sooner than expected and was everything they promised. I would recommend Genesis of Loma Linda to any of my friends and family.
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September 2023 by Mario Baeza
Everyone here was professional, friendly, and not pushy at all. They made us feel welcome and answered all our questions. Michael Jacobs, our sales consultant, was informative, supportive, and let us take our time. Reza Latifian, the Sales Manager, took time to explain everything and gave us a great deal. I would highly recommend working with both of them on your next car.
