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July 2024 by Carel Lee
Friendly staff and service.
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July 2024 by Adam Sosa
Worst bank. Closing account here.
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May 2024 by Alejandro Ruiz
All the staff are very friendly and serve you quickly.
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May 2024 by Anita “Tallullah”
Gravely disappointed that they make it so difficult even with legal proof.
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March 2024 by SIGDRIVER
I must be one of the fortunate customers who has never had a bad experience at the Loma Linda branch. The branch manager, Maureen, is always available for assistance. Their tellers have been courteous and handled every one of my transactions with utmost professionalism. I, am also a believer that you receive what you give. Perhaps that makes a difference?
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February 2024 by Doug Bryant
Took my Chase employment check in to cash it (I have no account, fee is $10) and this branch said i could only "deposit" (which would be open an account). Took same check immediately to Redlands branch and had no problem cashing. Loma Linda Branch SCAM? Bad enough they only have 1 window to help customers (totally inadequate for customer service) SMH This branch has a lot of bad reviews it seems (#SHUTITDOWN!)
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February 2024 by bryan m.
Terrible bank. There's only one teller everytime I go inside. The lines are terribly long. The atm machines are always down as well. Nothing ever works. No one to help you. Terrible bank.
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February 2024 by Abdul Razzak
I recently visited chase and unfortunately had a highly uncomfortable encounter with one of the tellers. Despite presenting all the right forms of identification, the teller (Nour) unjustly assumed I was trying to cash a fraudulent check, leading to a public embarrassment within the bank. When I voiced my concern about bias, she went so far as to call my employer to complain. This experience was not only humiliating but also a clear display of unprofessional conduct. I hope the bank addresses such incidents to ensure a more respectful and unbiased environment for all customers.
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November 2023 by Justin Mccart
This location is very professional , also very clean atmosphere. I came in to get records of bank statements and Jess the bank branch manager help now he was very nice and very knowledgeable. Thank you so much.
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October 2023 by Darlene (DarlaBL)
I have had to physically walk into this branch a couple of times and both times, terrible customer service, zero professionalism. They see you waiting and not a single person bothers to acknowledge you, welcome you, or ask what you need. You see that staff sees you from their desks, but they make no effort to assist you. After waiting about 5 minutes, I walked up to someone’s desk and asked if someone would be assisting me. The person who honestly didn't even look up at me, made me feel like I bothered him yet he assisted me. What is that? I cannot believe this terrible customer service is allowed towards customers. Do better Chase. I will drive to a branch in another city before I come back to my local branch.
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October 2023 by Val E.
They only have one teller, need to open up another window, been sitting here for 15 mins
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August 2023 by Leonardo S
Service sucks and it takes a lot more time to see a service rep than does in US Bank. You don’t know how bad Chase’s customer service is until you go somewhere else.
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July 2023 by Juan Gonzalez
Worst bank 1 teller ridiculous!
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July 2023 by sarai gamez
lousy bank
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May 2023 by Oscar G.
Very cool and good service by all the staff that manager was above all very helpful with all my questions and needs
