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February 2024 by Micah Gee
Bad service. Not helpful.
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November 2023 by Luiz
Bad Customer Service especial when you getting from your own people… Yesenia A
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November 2023 by Rinkal Kahlon
Worst customer service ever. They ask you to wait and they will get back to you and then 30 minutes later they aren't still available. Please don't waste your time at this bank.
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October 2023 by brock stephens
I have had only good experiences at this branch. Yesenia, the financial center manager, has spent hours helping me until the job gets done. Thank you all for your great service.
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September 2023 by Rex Wolfe
Bank is always busy, and always has 1 teller. Absolute garbage.
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August 2023 by J Miller
Apparently no one works there because they do not answer the phone.Their automated response to this review will be useless too. Honestly, who has time for that?
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May 2023 by thelma de guzman
Slow when you go for transactions ?. Needs more cashiers for customers!!!
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April 2023 by JSB
While there's only 1 teller and the rest are sitting in their little cubicle as the line gets longer and longer. Customer service is certainly lacking. They can certainly use a new management. They need to know how to prioritize. It's terrible!
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January 2023 by Trent Ostrom
Never again will I ever go to or desire to do business at this bank, about noon time 1/17. First, you wait forever then I get to the woman teller who is entirely rude from the beginning. I asked her if I could cash my check, she looks at it and rudely replies "no, you have to take it to the bank it says to" . The professionalism she showed was absolutely rediculous.
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January 2023 by jen sheahan
i am standing outside in rain with about 20 other customers because the line is that long and 1 TELLER good grief what slackers and Redlands no better
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January 2023 by Arrow C.
I was the first person in line and the line was so long because only 1 tailor. Man wear Loma Linda University sweatshirt cut the line. I asked him politely. He responded w/ rude attitude & said " you don't have the right to talk to me. You have to talk to employee". I told him that I wanted to clarify. No one tell me that this man used to be in line plus the tailor was very rude on top of it. She acted like I was the one who cause the problem. I also have the right to ask him because he cut my line. Organization should to train your employee that if you let customer to cut the line. Employee should to notify the 1st person in line to prevent this incident to happen. Your employee creat hostile environment because 2 conflict customers. If employee explained to me, this incident should not happen.
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November 2022 by Rosy R.
Always long wait. One teller today!! The teller was rude as well. She was talking with coworker not assisting a customer for while. I thought will be quick since only one customer front of me.Never come this branch. Go to Redlands.
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October 2022 by Greatest Alive
Always a long wait. Never more than 2 tellers working at a given time. Service is mediocre. Hours are not as expected from a banking center. I went at 4:10 today (Tues) to find out they close at 4pm Monday-Friday. Why is this bank even here? It’s a glorified ATM
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October 2022 by Yinglin Gao
10+ people waiting and only one teller. Each customer takes a long time. Understand it might be lunch break. But can consider adding one cashier as needed if the line is very long. The wait is real.
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September 2022 by Frank Rentals
stay away from them, go elsewhere. Unless you like wasting time and money, and innumerable trips back and forth. Managers are never there. They might get fired and maybe things will change...but for now it is the worst BofA branch in the valley. Good job!
