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April 2022 by um no
good people good fireplace??
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January 2022 by Rob M.
I contacted this business in early November, 2021 asking for information and general price quotes for a gas fireplace to replace the old, malfunctioning one currently in my home. I spoke with Bea who made some suggestions and promptly emailed information to me. She also recommended an installer who would do measurements to confirm an appropriate size and fit. Her recommendation for the installer was excellent: he responded quickly to my message, came to my house on time and gave me some valuable advice. I then went to the Totalfireplace store in Lodi to see an actual floor model, and another employee (not Bea) took the time/trouble to set up a smaller version of what I wanted, the larger one not being in their available stock. I ordered the model that I wanted, put down a deposit, and was told that it would likely be several months before the shipping backlog would resolve and delivery would become possible. A few days ago, now late January, my wife and I had business in Lodi so I took her by the store to show her what I had picked out. Bea, who is a grand-daughter of the owner, was there that day and remembered sending me information severay months earlier. We talked about my order as I showed Clair the model that I had chosen. Bea said that she had not yet heard about a delivery date, but said that she would check for us. Yesterday I received an email from Bea advising that the shipment had arrived but had not yet been delivered to their store, so it would likely be available soon. Genuinely nice people who went out of their way to do it right. I wish all businesses were so accomodating.
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May 2021 by Ben Manny
Very helpful and service minded staff. Answered all my questions and followed up promptly with an email providing needed form.
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January 2021 by Luis Avila
Very nice showroom. Lots of great stuff.
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December 2020 by Jon Selover
Everything you need for your fireplace! Kind of out of the way and doesn't look like a store. They were very helpful and the whole exchange was socially distant
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November 2020 by Robert Oakes
Great prices. Super friendly service. Quality merchandise. Locally owned and welcoming. I feel lucky to have discovered Total Fireplace. You will feel the same.
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July 2020 by Chris Weaver
The girls in the office are awesome. They have excellent customer service they aim for satisfaction with quality merchandise at a great price. I highly recommend this business to everyone...
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January 2020 by Robert O.
Total Fireplace is great. A family business that offers great prices, products, and service. If you are considering a fireplace insert or need anything related to fireplaces, go here. You won't be sorry. This is one of those gems that everyone needs to know about.
