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September 2023 by Ken A
Great staff and solid inventory. I enjoy the quality of their in house brands however, the stench is out of line. I have been going to the location since before it moved from across the parking lot and the smell of what seems to be poorly maintained reptile enclosures is downright hazardous. I have not been to any other reptile stores in the area that are anywhere close to being as disgusting as the ********* Serpentarium. I dont know if the hvac system is broken or if they just do not clean their cages regularly but to be in the store for more than 5 to 10 minutes leaves a dry throat and cough for a few days following. I feel bad for the employees who have to breathe that in all day as they are genuinely awesome people. Hopefully someone can do something about it before it ends up being reported to the health department because it is a legitimate health concern especially for younger children and people who may have breathing issues.
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July 2023 by Dan A
Helpful staff, just overwhelming smell. Stinks so badly that you can smell inside from outside the doors.
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April 2023 by Jason Aman
Been going here the last few years and EVERY time I am welcomed with a very helpful and knowledgeable staff. Even when they are super busy, they take the time to ensure you know everything you need to know about your animal and answer all your questions. Their customer service is fantastic! I will always recommend this store to others!
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March 2023 by Michelle Van Norden
Best place for reptiles and supplies. Very knowledgeable staff for our tortoise!
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March 2023 by Layla Lucus
Ethan helped us find our terrapin. He was incredibly helpful and knowledgeable. Take a look at Harry the Terrapin!
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March 2023 by Charles Feldman
We stopped by to browse all the awesome reptiles, Ethan was incredibly helpful, informative, and made the time in the store very fun! I’m now in dire need of a Tortoise… Thanks!
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January 2023 by Kimberly Dimig
I've been coming here for years. They've been very informative to my questions and every time I come across a new critter, I can look forward to free health inspections. I'd like to know that my pets are in goods with them.
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January 2023 by todd cameron
The BEST place for reptile advice and supplies !! All staff are great but Ethan has always been exceptionally helpful !!
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December 2022 by Darnell L.
I stayed in here for about an hour and Angie did an phenomenal job of educating me. I originally came in for a rat, ended up leaving with 2 new snakes. Highly recommend coming here. I didn't feel rushed nor was it pressure to buy. Gave me informative information and helped me pick my new pets.
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December 2022 by Paris Joachim
Great place! Excellent customer service.. Daughter loves to go check out all the new reptiles..
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October 2022 by Diana L.
I adopted a gorgeous Bearded Dragon from The Serpentarium. Everyone was friendly and very helpful. Ethan was an amazing help! He patiently answered about 1,000 questions I had and helped me get everything I needed to properly care and provide for my new dragon baby. He really cares about these reptiles and his customers! Please skip the basic pet stores if your looking for a reptile and head straight to the Serpentarium! Not only will you have a great selection of creatures, you will also have the recommendations and guidance you need to successfully care for your new addition.
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October 2022 by Adam Curtis
I brought my bearded dragon in today for a free checkup. He's been acting different and I thought he might be in brumation hybernation. Morgan confirmed that it was brumation and I was so relieved, she said it's that time of year and her beardie is doing the same thing. Morgan and Ethan are very friendly, helpful and always offer lots of expert advice, they truly care about these animals and have a vast knowledge of everything related to reptiles. It's always such a great experience coming to the Serpentarium in Lodi. I always learn new information on how to best care for my pet and that means so much because he's part of our family. Thank you so much and a big shout out to Ethan and Morgan. I'll always go here for advice and supplies, they have everything I could ever need and such a vast knowledge and love for reptiles. Thank you ?
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October 2022 by Matt Shorey
Ethan was very knowledgeable and helpful with everything from diet of my reptile to helping me with my terrarium set-up would recommend this place to anyone with reptiles
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October 2022 by Jill C.
I brought my bearded dragon in today for a free checkup. He's been acting different and I thought he might be in brumation hybernation. Morgan confirmed that it was brumation and I was so relieved, she said it's that time of year and her beardie is doing the same thing. Morgan and Ethan are very friendly, helpful and always offer lots of expert advice, they truly care about these animals and have a vast knowledge of everything related to reptiles. It's always such a great experience coming to the Serpentarium in Lodi. I always learn new information on how to best care for my pet and that means so much because he's part of our family. Thank you so much and a big shout out to Ethan and Morgan. I'll always go here for advice and supplies, they have everything I could ever need and such a vast knowledge and love for reptiles. Thank you
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September 2022 by Lisa W.
The staff is very knowledgeable about reptiles. Every time I shop there, I learn something new about box turtles. They have sold me some used equipment at a very discounted price! Ethen is a huge help!
