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March 2024 by Cliff C.
We purchased a set of tires from Pep Boys because we thought it would be the best value but we were wrong. We also paid extra for free flat repairs. Well, we got a flat and I went in the next day (taking a day off work) to get it fixed and they didn't have time to fox it. I would have to drop it off and hope they could find the time to fix it. Every other tire place I have dealt with would take care of it asap. I will never buy another tire from them. I will also tell everyone how bad the service is. I ended up taking it to another tire store just to get a flat fixed and had to pay. I only gave them one star because I could not leave a zero star review.
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February 2024 by allison b
Left my car all day just to get it back worse than I left it. It was almost impossible to get an appointment to begin with.I understand my car had issues but I didn’t expect them to get worse lol.Sold me a camber adjustment bolt even though the camber was already in spec beforehand. Complete waste of time and ripped off $200.They also said they recommended me some parts and I denied service (they called me and never mentioned any of this) .
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February 2024 by Trudy Williams
Great customer services
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February 2024 by joy25138
I had a flat tire, so for emergency I stopped by here for the first time.Although they did not have my size tire available for the same day service, they contacted with a nearby independent garage shop immediately.And they pumped extra air into the flat tire for the short ride. They all volunteered all these for me. Very quickly.I was able to get my tire serviced in 10 minutes at the referred shop.What a kind and thoughtful service by this Pep Boys!I really appreciate them.You saved my day.
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February 2024 by Margaret Fitzpatrick
Great customer service, they were so helpful when I arrived needing a battery installed. I would have been in big trouble if they couldn't fit me in.
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February 2024 by Ava Canestrino
I had a great experience getting an oil change and it was reasonably priced! Michael, Fernando, and Andrew did a great job! They were all incredibly nice and worked so efficiently.
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February 2024 by Santi Gutierrez
Great service!
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January 2024 by Barbara Freeman
I had great customer service and happy with my experience at Pep Boys
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January 2024 by Ana B
Excellent customer service and the manager, Allison, is awesome!!
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January 2024 by Lin Bonkowski
I normally don't give 5 stars but I have to applaud the manager, Allison Becker, at the Lodi Pep Boys location. She was very knowledgeable and courteous! I highly recommend this shop based solely on how she treated me as a customer! The work was done quickly and she even noted items that no one else told me about. A big thank you Alison..I'm one happy customer!
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January 2024 by Kirk Schnoor
I was not happy I had to leave my car for over 5 hrs to just get my tire patched. They said you may have to wait until the end of the workday and couldn't guarantee any pickup time. If you pay for a warranty you shouldn't have to wait all day to get a service you pay for. I'm sure it has to do with staffing but not good when you drop off your car and you may get to pick it up at 7 pm. The work was fine but the wait time was not.
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January 2024 by Sam Anjelly
Get coupon & do your homework before you get the gob done
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January 2024 by Aaron DuBois
Great service! Excellent management staff!
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January 2024 by Sonia & Sister
Customer service with Allison was outstanding!. She takes the time to explain the service that needs to be done and explains the work that needs to be completed in the future. The mechanic who serviced my car did a good job. I will continue to bring my vehicles here. I highly recommend this business.
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January 2024 by Joseph Costanza
DO NOT GO HERE MICHAEL WILL RIP YOU OFF THEY WILL PURPOSELY CAUSE PROBLEMS TO YOUR VEHICLE JUST FOR YOU TO COME BACK AND PAY MORE MONEY IM PRETTY SURE THE MECHANICS THERE AREN'T EVEN ASE CERTIFIED THIS PLACE SHOULD BE SHUT DOWN DO NOT GO HERE YOU'VE BEEN WARNED!!!!!!!!!! ON A SIDE NOTE ITS BEEN KNOWN THAT MICHAEL LIKES TO SMOKE MARIJUANA BEHIND THE BUILDING FYI!!!
