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January 2024 by Stacie K
Pulling into the hotel homeless are digging through the trash and you can see vehicles broken into. That should have been my first hint. However after 12hrs of driving and being 8 months pregnant I really just wanted to lay down… so determined to not judge a book by its cover we go in. We get into the room and see immediately that it’s filthy. The staff changed the room for us. We go into the next room and it’s even worse. There’s pee in the bed…. I go down to the lobby and ask for clean bedding I’m seriously so exhausted at this point. They give us clean bedding so we can make the bed ourself. We pull off the pee sheet to find chips and Ants under that. I seriously just wanted to cry I’m so tired and I can’t even sleep here because of the bugs on the mattress. We go down to the lobby and ask for a refund on our way out (we didn’t stay). The lady at the front wouldn’t refund us even though they provided us no place to stay. I understand they are hard for money but they really shouldn’t scam people to get it. I’d give it zero stars if I could. Absolutely go anywhere but here….this place isn’t even fit for rats.
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December 2023 by E L.
I don't normally take the time to sit down and write a review, but I felt like I needed to on this occasion. I don't know where all the bad reviews came from about this hotel, but the hotel is a nice hotel. The front desk staff, and all other staff is very kind. The rooms are clean, I didn't see any bugs, the bed was comfortable. Also, they serve a nice warm breakfast :-) I'm not sure why these other people had a bad experience? Anyway, I would use this hotel again.
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December 2023 by Susette V.
if I can give -0 rate for this hotel they deserve it! We arrived in the hotel and nobody in the reception desk.! The guys who assist as so rude , need to have some good attitude to welcome their hotel guest. Not even 1hr to the room they give it to us feels creepy and the room is dirty. wall ceiling not even wiped. The most excitement part...I start checking the beds and the bedsheet NOT CLEAN or CHANGED! Stain, hairs, dirt, all over the bedsheet even the pillow! Filthy disgusting room! It' a false advertisement! Me and my husband decided not to stay As this kind of hotel cannot even trust.i asked for my refund They let me pay for cancellation fee as I told them i need my full refund. till Not they're even not putting it back in my acct. The place is unsafe and unsanitary. I have all the photos and video of the room we suppose to stay!
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December 2023 by Shan D.
Horrible Horrible. Don't stay there. It has a homeless encampment and abandoned cars in the back. I didn't stay there because I arrived and noticed the encampment. They would not give my money back. Nightmare on Elm Street hotel.
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December 2023 by Linda Rutledge
All I wanted was to take a shower turn the television on and lye in a clean refreshing bed. Went there to the front desk registered and walked to the room. The room was bright. Temperature was perfect and did exactly what I wanted to do. I was able to walk on the floors and my feet were still clean. It was great the next morning I checked out the continental breakfast and loved it. This place has all the shopping places to go to and a variety of restaurants in walking distance of the hotel. I highly recommend this place to families and couples. It is safe and is on and easy off access to hwy 80 going either direction. Most of all the price was very good. Have a great dayRooms: Perfect
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December 2023 by Kimberly Echevarria
This hotel has been the worst I have ever stayed in. If I could give this hotel a zero I would!!First of all the pictures look nothing like the room. When walking in the walls were extremely dirty with black on them. Secondly there were brown spots on our bed sheets, brown spots all over our towels, hair follicles all over the mattresses and bed sheets. When asked for clean sheets we got sheets with a blood stain on them. When asked for a refund the guy at the front desk said he couldn’t do anything but change us rooms. We asked to see rooms before making a decision and when we saw the room it was even dirtier than the first. Ended up calling expida and was able to get a parcel refund for the second night only but lost the money for the first night even though we did not sleep there, we just checked in. Do not stay her the experience was horrible and disgusting, do not waste your time or money here!!Rooms: Very dirty full of drown spots on the sheets and towels . There was also blood on the extra sheets asked for.Safety: Was not safe at all. There were homeless coming in and out of the hotel. There were also strange men walking around the hotel looking at the cars.
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December 2023 by Audrey Donohoe
Room was super dirty. Slept above the blanket. The sheets were stained. The TV looked like it was about to fall off the armoire. We were only there for a few hours but few hours too long.
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November 2023 by Kenneth Bedford
Overall one of the worst hotels we’ve EVER stayed at and we travel for a living. Our door didn’t latch closed, not a single outlet worked, the hot and cold were reversed on the shower so it wouldn’t get hotter than lukewarm and the shower head was COVERED in black mold and calcium stains. Just glad we only spent one night here?
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November 2023 by Anastasia R.
I had a really good experience here , the customer service was outstanding , When someone greats u with that kind smile and really takes the time to explain with patients thats what i call great service. The roons were clean and smelled fresh , breakfast what i expected restauraunt style and it was quiet . Thank you .
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November 2023 by Claire I.
I stayed at this place for the weekend of November 4-5th. It was FILTHY. We read the reviews but by then it was too late to cancel. To prepare ourselves we brought gloves to inspect the bed for bed bugs. We didn't find bed bugs, but we DID find a gigantic brownish/red stain that honestly looked a lot like blood. The floors, not carpet but wooden, was completely dirty and covered in crumbs. The sheets had hair. The bathroom had stains and mold growing in it. The only positive thing about the he place was that the staff was incredibly nice. However the hotel itself is gross and in shambles. We were so uncomfortable we ended up cutting our stay short, and leaving on the morning of the 5th. We were originally supposed to leave on the morning of the 6th
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October 2023 by A S
The one time I don’t read reviews….As soon as you step out of the elevator the rugs and carpets are super dirty. Once you get in your room you can smell the bathroom because it’s not actually cleaned or sanitized… the room has a dirty smell and once I turned off the lights and turned it back on later I see roaches on the counter and all over the microwave that’s on the fridge. We then read reviews that said the same thing and once we read they had bedbugs we decided to leave early. When we opened our door there was a condom on the floor in the hallway. I’ve never been to a hotel that dirty with roaches in my life. Wasted a lot of money. That hotel needs to be checked out immediately.
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September 2023 by Denise Pino
Unfortunately, it really should be rated zero ?! My husband and I stayed here many years ago and at that time it would have received a favorable rating. NOW, IT REALLY NEEDS A TOP TO BOTTOM MAKEOVER?As you can tell by the many photos (toilet, floors, mirror, floor corners, mirror, bedding) this room didn't look/feel like it had been cleaned in months.It was a 1 queen bed mini suite on the second floor.We love to drink coffee in the morning in our room sadly ? this room had only 1 regular/1 decaf package.The Wi-Fi connection sucked. We were given a password, tried to connect many times BUT it never did.There should be instructions in the room regarding the 2 TV remotes. Who uses 2 remotes???The room air/heating system was very old school. Had to turn off the system completely as no matter which way the knobs were adjusted it was either to hot or to cold.
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September 2023 by Jennifer A
Horrible hotel. Saw drug deal in parking lot. Room was not clean. Tub dirty. Luckily I had Lysol wipes in my truck. And I was tired so figured I could just handle it. Woke up in middle of night being bit by bedbugs. Left immediately. Was only refunded 1 of my 2 night reservation. Disgusting.
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September 2023 by Kelsi Merwin
The room was very gross, not cleaned, and no toilet paper. The guy at the front desk did move us rooms and was very kind (he was the only nice staff there). Then when we were packing up to leave some girl smashed out this car in the parking lots windows and slashed the tires. The whole hotel smelled like cigarettes too and it is a non smoking hotel.
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September 2023 by Jasmine Torres
I love it here ! My stay here is amazing. They have breakfast every morning for free. They have a really nice pool area with swim floats for the summer. The front desk is super friendly.
