January 2022 by Sandy Lauchland
Shannon in the Lodi store could not have been nicer or more helpful. She made the process so easy! The delivery went very smooth and they even moved my old mattress and frame into the garage for me. I would highly recommend Mattress Firm in Lodi.
December 2021 by Raine B.
Great experience. Staff member was very knowledgeable on the line up of products, assisted me in making a valuable choice, worked relatively within my budget ( I didn’t realize mattress cost a lot more these days), assisted me in scheduling the delivery within a specific window of time.I won’t receive the new bed for another 6 days but thus far the service has been great.
November 2021 by DDouble DD
10/23/2021I waited a couple of weeks before posting this review to check out the mattress. The customer service is excellent. The sales person asked about our sleeping habits and preferences. The mattress he recommended is excellent. The adjustable frame really makes a difference. The store is very clean.
November 2021 by Antoinette Conde
Robert helped my family get the best mattress' for our needs. No backache this morning! Success!!
October 2021 by Karina Trujillo
Stephanie was very knowledgeable. Helped my husband and I choose the right mattress.Tried out many different mattresses till we found the right one. Stephanie had great customer service. Highly recommend!
September 2021 by Lindsey Bozzo
Shopping for a mattress can be totally overwhelming and having two kids in tow could have totally been a nightmare, but the entire thing went pretty smooth thanks to Stephanie and Sharon being so kind and sweet to our kids while Christopher helped us find a great mattress for our needs. We love that we never feel pressured toward any certain mattress and truly feel like they are listening to what we want from a mattress. This is the third purchase we've made from Mattress Firm in Lodi over the last 8 years and we keep coming back. Thank you Chris, Stephanie and Sharon for making a big purchase like this much less painful! AND entertaining our kids- they had a great time too mattress shopping :-)!
September 2021 by Sharon Pickett
Great Customer Service!!!!!Stephanie, went above and beyond.Had the pillow I ordered, brought to her home by an associate from another store. She made this arrangement, on her own. She surprised me. I got it a day early. I was over joyed when she told me. She didn't have to go out of her way to do anything.Sleeping so much better!!!Thank you beyond words!!!
August 2021 by Pippen Ln
My wife and I bought our mattress here several years ago and had great service and decided to stop in to get some new sheets and pillows for our bed. Sharron did a great job of helping my wife and I find a set of sheets a new mattress pad and some new pillows. She showed us a few different options and allowed us to try them all out to help us decide on what we wanted. We will definitely return for our sleeping needs.
August 2021 by Kady Newland
We had a very pleasant experience! Alex helped us so well, she’s very knowledgeable, paid attention to our needs and made sure it fit our budget as well.
August 2021 by Sheri Remson
Christopher at the Lodi store could not have been more helpful. He had a customer he was working with but was able to multitask and help me as well without either is feeling like we weren’t getting 100% of his attention and service. He took extra steps to find me a better mattress that I could afford based on the needs I told him that I had. I am so grateful. It was such an easy experience. I was there yesterday and my mattress gets delivered tomorrow (no fee for delivery) and I can’t wait to finally get a good nights sleep!!
August 2021 by Kaley Taylor
Shannon was an absolute darling! So helpful and knowledgeable! This was the easiest mattress buying experience I’ve ever experienced! If you’re ever in the Lodi location, ask for her!!!!!!
August 2021 by Darci Huff
Had a amazing visit thanks to the amazing customer service from Shannon at the lodi location. Made our visit enjoyable and we found not just what we wanted but what we needed. Thank you so much can't wait to get our mattress! Will definitely refer others!
August 2021 by Mike O.
Never like going to mattress stores. All the options can be overwhelming. And store employees rude or pushy. Had Stephanie help us. I couldn't recommend anyone to deal with more. She was such a friendly, knowledgeable and kind person to deal with. Spent a lot of time with us. Helped us to narrow down what kind of mattress we would like and was super nice to our kids even though they were being brats. Made the experience very pleasant. Definitely recommend this store. And even more this particular employee. Thank you.
July 2021 by Adam Auerbach
We had never gone into a mattress store before, having used hand-me-down or cheap mattresses for the past 20 years. The staff at Mattress Firm was so kind and made the process very educational and simple. We tried every type of bed and pillow and were able to have our delivery scheduled 2 days later!
July 2021 by Cory Van Andel
I worked with Alexandria and she was excellent! Super helpful and felt no pressure to be upsold after telling her I had a tight budget. I wasn’t sure this store would be able to help me because of a tricky moving situation where I needed my mattress across the country at a specific date—and soon. It was totally doable and we were still in and out in of there in under 30 minutes!