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June 2024 by Jennifer Sims
The rudest customer service people I have ever encountered! Especially tellers Julianna and Annalise. We pulled every last cent out of this bank today, as the other 2 banks (holding our major accounts - thank god!) do not treat people this way. They attempted to make me look unreasonable and asked me to leave the bank. (After they discovered we were closing 4 accounts) Even insinuating that I was using my husband's account fraudulently. He was standing with me, so how does that work? I suppose verbalizing their poor service (in a civil manner) was too much for them. Or maybe just trying to cover themselves. You get what you give, girls... maybe you should consider your own actions.
Stay away from this branch at all costs! The other branches have been more pleasant, but the experience today was the last straw.
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June 2024 by A Sanchez
Went to this location in order to exchange currency for an upcoming trip and was told they do not have that currency, the teller barely even looked and wouldn’t ask their manager for help even though I tried to explain what the currency was called versus what she kept saying. On my lunch I Went to a location near my work and they immediately found the currency and scheduled the exchange.
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June 2024 by Brandon Ruley
Wayne - a financial advisor - what a joke! He's condescending with no sense of a customers needs. Once again, CHASE missing the mark!
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April 2024 by Deanna Estes
2 ATMs one outside & one in a lobby between 2 sets of doors so you can access with your bank card even on weekends & it's also safer & makes it quicker when there's a line.
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December 2023 by Wanda Harrison
I think they are awesome! They all know me, and always greet you with a smile! Suckers for the kids, and hand sanitizer is always readily available. They are fast, with excellent customer service! 5 stars!
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December 2023 by S R
Worst experience at this branch amariya banker she just sitting in her cabin and talking to people about Thanksgiving & Halloween. She look at me 3-4 time but she didn't come to help us. We sit here from the last 15 minutes.
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July 2023 by Randy Luckey
Great friendly customer service ?
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July 2023 by Roxy Roxy
Nice. To help
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March 2023 by Christine
I think this bank needs to be open till 6pm because it's not only bankers that get off at 5pm and it is impossible to make it to the branch lobby when they close at the same time people are getting off work thanks christine
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March 2023 by Maria G.
This bank doesn't even deserve 1 star. Completed a deposit at the ATM and it glitched. Nobody in the bank could help me. My son followed the teller to a room where Samantha Quesada sat and was explained the situation and she didn't even get up to come talk to me to explain what to do. But she sent her business card. The teller then tells me to look for the number on my ATM card and call. I was like you can't even help me call or provide me a telephone number. I was told to sit in the lobby and use my own phone. Thank God I have resources of a phone, right. Then I call the 1-800 number and they ask me for a transaction number that should have been provided by the bank. I was like who do I call to complain because nobody has come out to help me. So long story short I won't have my money for 8 days and I asked to speak to the branch manager who I understand was the vice president Samantha Quesada and she would not come out but she was sitting in her glass office doing nothing and alone. Next I was told she was busy. I have called several times to speak to branch president or to get his number and have been hung up on. Lovely. The bank teller was way more helpful than Samantha and she should make Samantha's salary because Samantha is worthless !
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February 2023 by Kyle Palframan
Arturo provided exceptional customer service. There were no appointments available for the day but I waited for a standby appointment on the advice of Arturo and was able to meet with Art same-day. This branch has friendly, knowledgeable staff and I would highly recommend it to anyone!
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February 2023 by Judith Scobee
I have been with this bank for 50 years (1973), when it was Home Savings and Loan, Washington Mutual, etc.! I’m now a disabled Senior, and not pleased with how things/rules are now there! They used to give free checking accounts with direct deposit (I’m on SSI), free checks and no monthly fees! Well, no more free checks and monthly fees are $12 unless you have over a certain amount in the bank! $12 a month for a checking account is expensive in 1 year! It’s becoming a for profit bank! I’m planning on going to a different bank now! Oh, plus if you have insufficient funds and write a check for a bill, they’ll charge you $35 and may close your account! Not nice for a struggling disabled Senior! I go to the Lodi, Ca branch on Kettleman Ln.! Will go across the street to open an account at F & M Bank instead (free checking and free checks plus no monthly fees)! Judy!
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November 2022 by Danica C.
Horrible experience opening a business account. Do yourself a favor and go somewhere else
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October 2022 by Gerard S.
Banker called me a few months in my personal phone that he is our banker and if I needed any business with the bank, just call or drop by. I sat down at their waiting area to wait for a banker. I was there for about 10 minutes. The lines were short. I went to one of the tellers, and he asked me what I was there for. I told him my business(wire transfer) and he told me to get in line with the teller, to which I did. I used to do this transaction with the banker and I was told by the banker who called me that if I needed to do this or any transaction, call or drop by. There were no instructions in the waiting area with procedures with time with the bankers. If the banker did not come out to ask, I would have waited for a couple more minutes. They used to have a signup sheet to talk to a banker. I guess that changed. But the least they could have done was communicate it properly.
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September 2022 by Nathaniel Bonnell
Art is the man over at the Lodi Branch. Have no complaints about staff or banking. Having a Chase account and Credit can open avenues for some much more than the McD's of banking. Thanks to all the Staff and Art.