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July 2024 by Marie Klaszky
The employees were fine, it’s always busy.
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July 2024 by Judith Homann
I walked in and asked about the available plans and how I could transfer off of my family plan to my own. Cooper was very helpful and helped me find the best plan for me and for my family with the change. The store is clean, well laid out, and all the employees are friendly. I was greeted at the door and didn't have to wait to talk to someone! I had a really good experience.
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February 2024 by Michael D.
The business side is ridiculous. A bunch of lies. Don't recommend the business side To anyone had the worse experience ever! Got lied to by ( JOSE)
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December 2023 by Utripping J.
Great service , they are helpful , get you great deals , find u right phone that fit you
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October 2023 by Alyssa R.
I was disappointed in the customer service provided by this store location today. I was checked by the manager and waited for 20 minutes. When a representative came to help me, she suggested I purchase my phone from apple after I said I wanted to purchase outright. Two things here- I wish the manager would of asked me more detailed questions while checking me in as I am assuming he could of prevented this and also I wish the customer service representative would of done a better job then making me feel dismissed as a customer.
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October 2023 by John R.
Do not go to this verizon if you can help it. The staff will not help you at all. I went in to get a phone replacement and the staff was clueless. 4 staff members with not one customer in the store and i still could not get any help. They just kept stating we don't do that anymore call the help line. The thing is i didn't have a phone to call hence me getting a replacement. This is the worst verizon store i have been to.
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September 2023 by Hannah P.
When I switched my phone carrier from Verizon, whether by mistake or not, Verizon kept the SIM lock on my year-old phone. I had to go to the store in person to get this fixed because my number had already switched to the new carrier. The associate, Parker, was very polite and sat on hold with Verizon customer service to troubleshoot the issue. (Verizon was not helpful at all.) The new manager, Enrique (I hope I remembered his name right!) almost immediately knew what the problem was and fixed it. Everyone was polite and helpful. What was a very frustrating situation ended up being a good experience!
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July 2023 by Sandy Thomson
Is there a real person to speak with on the phone for a simple ⁉️. Not wait for 20 minutes and speak with someone out of the country!!!!!
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June 2023 by alyssa a.
Jacob helped us add a new line. Super helpful and knowledgeable. Got us in early to our appointment. He helped us find a plan that fit for us and promotions that applied. Thanks so much!
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April 2023 by Yousef G.
Really rude. Not worth even writing about it. She wasn't even looking at me while answering my questions and nothing she said was helpful. She didn't even try
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January 2023 by Dave B.
If you can avoid Verizon, you should. It barely works in Livermore as a service, and has been a real pain. I only switched because of the crazy deals they have been throwing around. I guess you get what you pay for. This store is particularly a train wreck. They completely botched a port of my number to an Apple Watch. Did you know ATT charges $70 per month for an Apple Watch line not attached to a phone line? Nether did I until I found out this Verizon store is full of complete incompetence. ANY network is better then Verizon in Livermore, and these clowns have lost me as a customer for life.
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December 2022 by H S.
This review is for Amanda who helped us transfer over our service from xfinity and set up a brand new iPhone. My boyfriend and I are not tech savvy and Amanda made this whole experience painless. Despite her being close to the end of her shift, we did not feel rushed and she took her time to answer all our questions. We never felt like she was trying to upsell us, and she actually cared about what we wanted and needed. All the props to Amanda!
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November 2022 by Josie G.
Should have looked at the review before wasting my time. My phone was working just fine until late last night. It said "Sim Failure". Went to Verizon, they said it was an Apple issue and has a few ppl come in today with the same thing. Called Apple, they couldn't help me BECAUSE ITS A SIM ISSUE, and the Sim card belongs to Verizon not Apple. After HOURS of back and forth, I called the Verizon 800 number and they reset my SIM card in minutes and my phone works perfectly fine. Employees here seem to either not be trained, lazy, or lead by bad management. Seems like this store needs to be closed or re-staffed. I will never step foot in this location ever!
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July 2022 by Sherry H.
We came in to pair a new apple watch with our phone and add a new line for the phone. Ran into all kind of issues (had to move out of a prepaid plan, Verizon server down..et ). Allison was patient, cool and professional. He stayed until after closing to make sure we made progress. I wish there are more tech professionals like him!
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June 2022 by Diane H.
THE NEW VOICEMAIL is data based and costs extra per month. If you don't want to do that, you are reverted to an archaic, dial up, slow as sh|| nonsense that wastes an excessive amount of time to use. Thanks for taking us back to the dark ages, jerks!!!
