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June 2024 by Low Low
This is the best UPS store In the area!! I use to go to Pleasanton and Hayward (due to work), and these stores can’t keep up with the customer service , or just plain service!!!!
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May 2024 by Brooke Feidy
$6 for a single, letter size padded envelope
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January 2024 by David McGuinness
Yeah it's a shame these days that stores have to nickel and dime you for every little thing One piece of tape about 12 in long they charge me a $1.70 it's not that I can't afford the $1.70 but my gosh if you ask me that's just bad business and it shows look at their rating it's like two and a half stars or something horrible store stay away unless you have to go there The discovery Bay store awesome they go out of their way they'll box stuff up give you a box well it's a shame that this business must be starving for money if they're charging you a $1.70 for a 12-in piece of tape instead of doing what they have to do to make people happy and you keep a good record online
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December 2023 by Carol Rivers
The staff here is SO courteous. I ship from this store rather than the “other one” across the street because here, I’m am treated like a human!
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September 2023 by Enrique Bayaras
Next time I'll go to FedEx, no fee for taping!
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September 2023 by Aeryn Kauffman
Poor customer service.
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September 2023 by Toni Rizzo
Very rude older lady.
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August 2023 by L. Broch
Few months ago I purchased a few items. It was shipped by UPS to me from this store. The person whom I purchased the items from, kept me on the loop about the delivery and gave me the tracking number and the UPS Corp.Cust. Service number. I waited a week, two, three weeks then I asked the seller to help me. She went to the UPS store at 4435 First St. LIVERMORE, (this store) and was yielded at, mistreated and scorned. Zero results on the where about of my purchase. A month went by.I kept trying to track it and call UPS Corp CS. They finally told me that my package was lost in Georgia (in route to my destination in Florida) they suggested that I have the store owner file a report to UPS. Since the items were not insured, UPS would only be able to refund up to $100. I was okay with it and so was the seller. The seller went back to the store to ask them to send a report to Corporate in order for her to file the claim. To her surprise and horror, the two owners ganged up on her, yelling, humiliating her in front of the other customers, a classless show was displayed for all to see. They flat out said they’d not send the report and told her to leave the store. (!!)Without their report, the seller could not get her refund, I couldn’t get my refund. She offered to pay me back and we split our losses, I felt bad for her. What a horrible experience. Sad to be treated this way without any regards to civility and good manners, not to speak of Zero customer service to their paying customers. I WILL NEVER, EVER, USE UPS AGAIN DUE TO THIS ILL TREATMENT. I’M DONE!!People from Livermore!DO NOT USE THIS STORE!Beware of their antics, their carelessness, rudeness! My name is Leonor Coelho from Boca Raton, Florida.
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August 2023 by Jay C
Lady at the customer service counter is very clear that this is a "Customer Last" store. She said that they don't care about our low ratings as long as we get paid $2.50 for the tiny piece of tape. Lady was fun to work with but customers beware that you will be charged $2.50 + tax = $2.77 for a small piece of tape if you missed to put some tape on your package.This was the first time ever I was charged by a UPS Store to put a little piece of tape on the box. It just can't get any worst than that. Save yourself some frustration and go to a different store.
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July 2023 by Joe B.
Horrible customer service. Older lady is rude and has an attitude. Went to return packages that were shipped in the manufacturers box. Lady wouldn't take them stating they needed to be shipped in a box. I told her this is what it was shipped in to my door. This is the second time this has occurred. Will be going to the UPS on Vasco Rd for now. They are a lot nicer there.
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July 2023 by Mansoor H.
There is an older Indian lady work there very disrespectful and with poor demeanor. She need some customer service training
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May 2023 by Chetna S.
I don't have an option to give 0 rating otherwise I would have but the owner or staff not helpful and very disrespectful towards customers. They make you feel as if they are doing a favor on us by taking our packages. Owner definitely needs classes in customer service.
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April 2023 by Phyllis Lauderdale
Rude older lady has no customer service skills. Did not say hello back, did not speak when spoken to, acted incredibly rude during entire transaction. She should really not be working there, or anywhere for that matter.
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March 2023 by Al Tintoy
Next time I'll go to FedEx, no fee for taping!
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March 2023 by Solo N.
I came when right before closing to return a Amazon package. I usually just bring in the item and they do the rest but by mistake I had selected the wrong option and was supposed to package the return myself but lucky the young gentleman Nisha I believe his name is was a huge help and was kind enough to package my return free of charge.
