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November 2023 by Shelly Brugger
Staff not friendly. I went to return an online purchase. Tone and attitude was as if I had done something wrong. They don't need to be my best friend, but I do expect not to be given an attitude.
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July 2023 by Bette Garcia
Customer service is always excellent when I go in there. No side eye, no attitude, just good old fashioned customer service. Friendly, professional, and helpful.
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July 2023 by Melinda Crowe
Store was one of the biggest stores I had been to. It was clean and the air worked pretty good. I just wished they had been more online exclusive items
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May 2023 by Laura B.
I love this store. Every time I go in I'm greeted by someone fabulous! I often go in to exchange things I bought online and the people are more than friendly and happy to help.
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February 2023 by Angelina Pryor
They got BEAUTIFUL STUFF in their store!I bought 2 pairs of earrings were on sale and they were being sold for ANOTHER 50% OFF, TOO!The 2 ladies in the store were VERY nice, polite, respectful, courteous, considerate, responsible, and friendly, too!I had to go unfortunately right then and there because financially I had to because I was feeling bad and guilty!I LOVE THAT STORE!I will DEFINITELY be returning to that store again when I have more money!YAY!???
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January 2023 by Stacy M.
I did an online purchase and pick up, I received my ready email and then I received an email stating Thank you for picking up my order. Problem was I didn't pick it up, I called the store, explained the situation and was told someone with my name and ID picked it up. I told her it was impossible and what am I suppose to do, I paid for this. I was told to call customer service, which I did, while on the phone the store employee called me and left a message that they found my order and I can come pick it up. Well, after an hour with CS they fixed the situation but my order had to be mailed. I'm curious, why did the employee LIE about my order LIED about someone with my name & ID getting it. There was no need to lie to me or was something else going on? Thank goodness for Customer Service, too bad this whole upsetting ordeal was caused by 1 dishonest employee.
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December 2022 by Chad Harris
Great place to find fashionable clothing for plus sizes! Unfortunately have steadily increasing their prices to the point where my wife only really buys the stuff on clearance! Even the leggings which were slightly expensive at first (approx. $25) are now something she has to save up or make a hard choice on at around $38 average. Making the excuse of "it's due to the material" is just lazy salesmanship, be truthful. Used to think of this place as a almost 5 star experience but raising prices because bigger people have almost no choice is wrong.
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October 2022 by Alice Bear
The employees are so nice, and the clothing fits my round features wonderfully.
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September 2022 by Judy Claudio
Love there clothing this season.
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June 2022 by Analisa S.
Came in to try on some bras and possibly clothes too . Wasn't greeted. To break the awkwardness I said hi on my own to them and got a snarky hi back. Ok I guess whatever I'm not picky. Wasn't asked if I needed help at all. Employees were talking about getting high and partying stories all huddled together at register while I was shopping and really needed help but I felt scared to ask. Really rude employees. Love Torrid but this store needs a lot of help.
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January 2022 by Bleep Bloop
I went in to see if I could try on a pair of shoes to see how their brand fits, but they only had four or five pairs of shoes out, and none of them were styles that I was interested in. It's quite a small store. Parking was easy and it looked nice enough come up but it was not actually of any use to me on the day I needed it.
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January 2022 by Ermelinda S.
Torrid as a whole isn't my favorite company to begin with. Their prices are kind of high and their shipping has always been so terrible. On top of that, the associates at this location should be re-trained in customer service. Seriously. They're not knowledgeable about their stock or shipping policies, and they're frankly rude every time I've gone into that location which makes me want to just order online instead of deal with that. I just called to inquire about a month old order that needed to be shipped to the store, just to be hung up on by the woman on the phone. She didn't ask me for any information on my order, she gave me an attitude about the store being closed (probably due to a covid outbreak) she didn't try to help me AT ALL. She basically told me to call customer service. UPS had made FIVE attempts to deliver to the store and my order was shipped back. No email, no notification as to where my order was or that the store location days/hours had changed. I'd recommend going to the Stoneridge Mall location if you want to shop at torrid.
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December 2021 by Maria Gonzalez
The staff is very friendly and they remember you. It was over two months and your staff member remember me. Made me feel very welcome ☺
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December 2021 by K King
Much larger store. Clean and organized.
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April 2021 by Alicia Ward
I didn't know the ladies names that worked there this evening but they were very helpful
