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August 2023 by George Austin
Very low quality shoes.
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June 2023 by Marina Chekhovska
I did not like the service of this store because it took a very long time to place an order.
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May 2023 by Maya M.
The other day I purchased some shoes from the Santa Clara location, I was not satisfied with my shoes becuase the bottoms had dirt on them. Today I went to the Steve and madden location in Livermore to return the shoes due to the dirt. I asked the manager Jaime if it was possible to get a refund on my item, immediately she had an attitude and would not even acknowledge me. She was not able to explain to me the details of the refund policy , due to her attitude . Then, she also made multiple errors on my receipt . The reciept was for the wrong size. Once I had realized that the reciept was for the wrong size I went back and let her know that she had made an error on my reciept. Once again, she would not even acknowledge me, was rolling her eyes . I told her the size that was on the reciept was incorrect . She said " well then why are you here the size you have is correct ?" and she replied with" it's a f*cking 8 and a half!" And then proceeded to storm to the back. Steve and madden needs to hire a better manager that can interact with customers politely and that is able to show a better attitude .
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May 2023 by DaVina S.
You guys should really make sure that your hours listed online are accurate hours of operation. I drove really far because the hours show open until 9pm and it was closed. Wasted my time and gas.
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May 2023 by dfp dfp
I like browsing this store just in case I find something that I'm not looking for. It happens/lol
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April 2023 by Karin Turner
Nothing better than the website.. except you get to see what's on sale.??♀️ staff was nice.
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March 2023 by Tricia Allen
Too expensive for my taste but had some nice things
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February 2023 by Rent Home
Very friendly staffs, answered questions and helped out with inventory check. Did not feel being ignored.Love these bags!Definitely will return and shop again!
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September 2022 by Angelica K
Freddy was not helpful with a return unfortunately. He was also on the phone majority of the time assisting us.
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July 2022 by Iris K.
Customer service here, and honestly at most stores in the outlets, is terrible. The workers at this store are always super rude and never greet me when I walk in, instead give me a rude glare. It's your job to make your customers feel welcomed, do better.
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June 2022 by Raymond Orteg.
great shoes and this store has a good service nice people i like it
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June 2022 by Olga R.
We were just window shopping, at the outlets, we saw some cool high heels and we decided to go into the store, we were greeted right away, Hangama assisted us with our questions , told us about becoming members and all the benefits that comes with it! Customer service was top notch ! The store was clean and organized, it had a huge selection on shoes and everything had some kind of discount. I'm extremely please with our experience at Steve Madden!
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May 2022 by Se'Quoia
I called this location ahead of time looking for a particular shoe before I made a 45mim drive. I spoke with Brianna whom was very pleasant over the phone. Once I got to the store, I liked how tidy it is. Everyone is greeted when coming in, so the customers feel welcomed. Jasmine rung my order up and is very helpful. They're both friendly and attentive. Thanks for the great customer service.Also there was a power outage today and the staff did a great job informing everyone and multi-tasking. Thank you both. I had a great first time experience here.
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May 2022 by Claudette Davis
They Always Have Great Style Of Shoes
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May 2022 by Phyllis Redding
10:28 am NOT OPENED
