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April 2024 by Lily Nguyen
Great service! Stopped by for their RV dump station services. The two ladies working in the office, Susan and Emily are really nice and helpful. Our gray water pull got stuck and they let me use their WD-40 to unstick the pull. Thanks again Susan and Emily!
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December 2023 by Darcy Horne
Love Pro Trucks!! Matt and Emily are the best. We are fairly new rv'ers (7years). Their advice, support and excellent service have really saved our butts! We trust them completely and highly recommend them.
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August 2023 by Linda Gage
Matt saved our day by helping us after one of our camper tie downs broke on us.
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August 2023 by Neysa Renita
Matt was very helpful in helping my husband and I fix the vinyl strip that detached from the front section on our RV on short notice. I'm rating this business 5 stars for going above and beyond and also being very responsive.
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January 2023 by Sam L.
One word excellent. Bought a lance camper. We are first time camper owners. And Eli was super helpful on this model. Couldn't ask for a better sales person and human. Highly recommend this place.
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October 2022 by Clemens Bruzek
It's a complete rip off. They have now a 30 dollar minimum charge for propane gas, which they charge you even if your just filling up the tank with one gallon. Also, they want 30 dollars for dumping. Cash only without receipt if you don't ask for it in particular. Don't go there, it is not worth the detour.
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October 2022 by Elise S.
I'm so bummed to write this, but after 2 voice messages and 2 different online inquiries through the website.. I got NO response. I would have been happy with a response that "we can't help you"... but as I stressed and worried and hoped they could help, I got nothing. Thankfully I have an electrician friend that could refer me to a mechanic friend that has done work on RV's and my situation was resolved very easily with a lift kit for my tiny trailer.. fixed all the issues with the weight distribution system I needed help with and much more. All I wanted was someone to take a quick look and tell me if they could help or send me on my way. This place didn't even respond. As I drive by, the sign is so faded you can no longer read it and it looks like it's only RV storage. If you're looking for actual service, then keep looking.
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January 2022 by Ed W.
We purchased our 2019 Lance 2375 travel trailer brand new through Pro Trucks at the Pleasanton Fairgrounds show 3 years ago. From my understanding, all new trailers have a break-in period where little, and sometimes big, issues come up. Eli has been extremely helpful throughout this process: setting and fulfilling appointments for repairs/servicing our trailer. From loose screws on stove burners, damages to the slide, and broken toilet flush valve, to name a few, all were covered by the extended warranty that Eli convinced us would be worth it. I'm happy that we listened to him. Even during the pandemic when our toilet broke on our Sequoia trip, Eli has been consistent in keeping us informed of the availability of repair parts. It did take some patience and understanding when toilet manufacturing was literally backed up, causing us to wait an extended period for a replacement - no fault of Pro Trucks. Specifically, Pro Trucks has come through with making sure that we have gotten the correct replacement parts. We still love our trailer and plan to continue working with this business in spite of the repairs that have been required. Additionally, Eli has always been responsive to aiding us via text/calls during the learning curve of operational issues while on the road and needing answers.
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December 2021 by Tom Z.
This review is regarding their RV storage services. I was at Protrucks for two years, two one-year contracts. Each year, exactly 31 days before the end of the contracts they jacked up the rates on me by 15%. They do this 31 days before the end because they have to give you 30 days notice of increase and you have to give them 30 days notice of termination or you lose your deposit. So they don't want you to have enough time to find another place when they increase the rate. They are the most expensive place around by far, over twice as expensive as the place I ended up moving to - and their hours are the worst. They don't give you a gate code to access the yard so you can only access it during their office hours, and they are closed on major holidays, like Thanksgiving for example. I gave them two stars since their yard is nice, paved, and they have a dump station - but definitely not worth it.
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May 2021 by Valerie Martellino
Excellent customer service along with expertise. This team works with you to be sure your questions are answered and repairs are done timely!
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December 2020 by Ronald Resnick
had an emergency and never parked the RV - they assigned me a location spot that would be almost impossible to park it -- they claim no responsibility on their agreement -- did not return even my security deposit - they should have not charged me for three months -- not nice place - saw his response - they took my money for three months and never sent a refund check -- I told them within first week I didn't need the spot -- then I was told later that their location is best for smaller RV's -- beware of the contract as well -- they take no responsibility for anything
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December 2020 by Alex Wang
Eli is the best! He is knowledgeable and very paitient to help. I installed Torklift supper hitch and tiedown for my new RAM 2500, also Airlift Loadlifter 5000 as Eli recommend, ver satisfied! Eli also help me to fix the skylight leaking and it’s free as under warranty, we also upgrade to lithium battery. He taught me how to load the camper and put on turnbuckles. I am so happy to have Pro Truck Plus service and support. I
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August 2020 by Adam Lowe
Dumping of RV waste and refilling of propane tank was extremely quick, easy, and affordable! Found them with a Google search and was much more affordable than the RV rental place. Matt was very helpful and a genuine legend!!!
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August 2020 by Adam Bertsch
We had a great and straightforward experience buying a lance 865 from Eli.
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June 2020 by Casey Morris
Best RV dealership I've dealt with. Not pushy or distant - just straight forward with facts and knowledge on the rigs and financing. Exactly what an RV dealership should be. Great experience. Eli is the man.
