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November 2023 by Javier Herrera
Nice glasses. Look for Cole, the store manager, a really helpful guy. He helped us get glasses online when the store didn't have the glasses I wanted.
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November 2023 by Sean Robey
Very kind helpful person helped me. Answered every question.
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October 2023 by Zoltan Fistes
Walked in store just to see what frames the store had in stock. I asked the store manager (?) Andy if they had a particular pair I was looking for that I did not see on display (BXTR - metal - black/gold). Andy stated that they did have as he just received an order that he placed for them. Andy further stated that store was running a promo (BOGO 1/2 off). So instead of purchasing just the pair I was looking for, I purchased an additional pair for my son (at half price) that he saw and really liked.Andy knows his product and was really helpful.Will definitely be going back there again for future purchases.
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September 2023 by Joe Vega
Andy and his staff are good people and make you feel that he is there to take care of your eye wear needs.
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August 2023 by Marvin Chingcuangco
The manager is really great in assisting customer and very friendly.I did recommend my friend to go and shop in Oakley Vault Livermore.
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August 2023 by Lynnette Larsen
I went in to replace some beloved prescription sunglasses I had lost and to be honest it was a very frustrating experience which required a special trip out from Oakland to resolve. I was not impressed with the service I received at all. However, after being brutally honest when asked by Oakley for my opinion of the experience I received a very apologetic follow-up phone call from the manager (who had been away when I was first there) and an unsolicited credit on my purchase. In the end I've got the glasses I wanted and I love them - I wouldn't wear anything else!
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July 2023 by Chenyu Li
Extremely helpful and nice staff, provided all kinds of info. Made recommendations but didn’t overselling.
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July 2023 by Robbi Delly
Best customer service very polite and helpful
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July 2023 by Kirit Patel
Staff was great and Andy delivered exceptional service!
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June 2023 by Adam Frej
Massive thanks to Andy today, he was extremely patient answering all my questions. He exhibited deep product knowledge and helped me to make a great purchase. Much appreciated!
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June 2023 by A Dan
Went in for exchange no receipt. I gave workers original date of purchase. I received credit for exchange and applied credit to new purchase. Great teamwork, great discounts and great products at Oakley vault in Livermore.
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April 2023 by Chris Takeda
Chau was great! Knowledgeable with the different models, knew about the MVP program and answered all my questions. Customer service was excellent even when the store got busy.
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April 2023 by Oscar Hernandez
Today I had the great opportunity to visit the store and while I was in, a friendly employee asked me and Cortez asked me if he could help me and he suggested his offers and the store was very clean and everything in order Thank you for your attention
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April 2023 by Ricky Paulino
Honestly, I can't remember exactly what I just posted in my survey. All I can say, "it was the best experience in purchasing a pair (make that two pairs) of shades I ever had.
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March 2023 by Edwin Vardeh
Andy was very professional and held my glasses for me. Very polite and great customer service. Every business reputation reflects off the employees and Andy represents the business very well.
