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November 2023 by Mary Lachnit
The service at this store rocks! I worked with Joey, the store manager, and he knew everything about every bed in the store. He asked me several questions about my sleeping style and why I was shopping for a new bed before he suggested which beds to consider. He was patient and spent a lot of time with me. I HIGHLY recommend this store!!!I so happy with the bed I purchased from mattress firm.
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November 2023 by Irene Lorimer
Just stopped in to look ,because the new bed we bought from nectar was hot and made my shoulders ache.The man that help was VERY informative and helped us to make our choice. I cannot wait to sleep in it tomorrow .Irene
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November 2023 by Maineymaine
The experience has been pleasant! The store manager had shown me some nice mattresses and helped me pick the best one!
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October 2023 by Mark Madrigal
Great experience shopping for a mattress. We were helped by Joey. He was very knowledgeable and helpful. They have a good selection and range of price/budgets. Would recommend.
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October 2023 by Maureen Z.
And if you want to know everything you need to know about mattresses you definitely need to see Joey. They are consummate professionals, and extremely knowledgeable even about pillows. I am always satisfied and happy with their knowledge and professionalism when I have a question or a problem.
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September 2023 by Claudia C.
I had such a wonderful experience with Matt Niely, Sales Expert was the sales person who worked with me, identifying the best mattress for my needs. He listen carefully to what I was looking for, and he shared a lot of information and knowledge about different studies showing the benefits of the mattress he had identified for me that's the best fit.I really enjoyed working with Matt Niely He took the time to understand what I needed and He made sure my needs were being addressed at all times.I would highly recommend Matt Niely for your mattress needs. Great Guy!Thank you, Matt
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September 2023 by Claudia Clarke
Matt was my professional salesperson. I have not encountered someone like him before. He truly took the time to listen to what my needs were snd match me up with the right mattress that would benefit my needs.He was kind, patient and articulated himself very well.I really enjoyed working with Matt very much.I would recommend my family and friends to Matt without a doubt.
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September 2023 by Brenda McCormick
Joey was wonderful. He explained the mattresses in great detail and really helped us with our decision. We actually left to think about it and he did not try to pressure us at all. Refreshing.
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August 2023 by Glendon
Matt was awesome! He didn't "sell" me on anything and just showed me the best options for the sleeping issues/needs. Couldn't have been a better experience ?
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August 2023 by Tracy Brown
I was going to order my mattress with Mattress Firm online so went into the store to try out firmnesses etc. Joey was great and spent time letting me try out different options without rushing me and took time to answer questions and give great advice. I ended up buying a mattress in the store instead. Would highly recommend Mattress Firm Livermore to anyone wanting to purchase a bed/mattress.
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August 2023 by charlene qualls
The store was well organized, brightly lite and clean. I was greeted upon entering and immediately directed to the person who would be assisting me. Joey listen to my requests and showed me options giving all the information I needed to make the decision that worked for my needs. I was very satisfied with this experience and passed the information onto a friend.
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August 2023 by Ross Clippinger
Joey was very patient and informative. My wife and I tried several different mattresses and had lots of questions. Joey had all the answers and wasn’t pushy at all. He knows his stuff and was very helpful.
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August 2023 by Jeri P.
I very much was in need of a new mattress, and was delighted that I put forth the effort to find one. The gentleman that helped was an absolute delight. Joey, was very helpful and his knowledge of mattresses and how you sleep(on your back, on your side) was amazing and it made sense. We discussed many mattresses and when I determined which one I was going to get, once again his knowledge of this mattress was incredible. He genuinely has a kindness and concerns about people getting the best sleep that they can. I'm a person who has to think about a major purchase, so I will be back. He was so polite about everything, not pushy about buying today. I returned, he remembered me and he was a joy to work with and get things rolling on getting my new mattress. He will help you every step of the way. He is definitely a people person and wants to make sure that this purchase is the right match for you! My visit to Mattress Firm was a success and it definitely was withy help of Joey! It was a pleasure dealing with you, thank you.Jeri Parsons
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August 2023 by Jaylen S.
"Sleep expert" Matt was awesome. Came in looking for a full size mattress and frame with a relatively tight budget. Matt was there to answer all of our questions and was respectful, not pushy at ALL. I really appreciated his desire to truly help us find the right bed and respect our budget! In the end we found a great mattress. Happy customers! Thank you Matt!
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July 2023 by Lori T.
My husband and I needed a new mattres desperately. It has been 20 years with our old mattress and we had no clue on what to buy. Joey was wonderfu! He explained the different types and had us try types. We enjoyed our experience with Joey at Mattress Firm and love our new bed.
