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January 2024 by Anjana Patel
Unethical! My daughter took her truck to Machado’s because she had an issue with the fan. After “assessment”, the mechanic at Machado’s called her and told her it was a thermostat malfunction and it would cost $2000 to fix and she better not drive it because it’s dangerous. Luckily she called a friend who immediately told her NO! A thermostat is probably $50 and can easily be installed. Go pick up the truck! We took it to another local mechanic down the street and all that was needed was the code needed to reset. They didn’t even charge her! The mechanic at Machado’s dishonesty is just shameful! And trying to take advantage of a young lady is despicable! You’d think in this day and age, the cliche mechanic taking advantage of a female in distress was long gone….but clearly it still exits. Very sad and very disappointing. I do not recommend this place of business….ESPECIALLY TO WOMEN!
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October 2023 by ilker yaramis
I am deeply frustrated and disappointed with the service I received from Machado's. I cannot express how let down I am by their incompetence. I brought my vehicle in with an explanation of the issues I was experiencing and even pointed out where to look. However, it seems like they completely ignored my concerns.The lack of attention to detail and the complete disregard for my input is unacceptable. It's clear that they are either grossly inept or just don't care about their customers.I strongly advise against using this mechanic's services. Their incompetence and indifference to their customers' needs have left me not only with a poorly serviced vehicle but also with a sense of anger and frustration that I wouldn't wish on anyone else. Avoid this mechanic at all costs; they are an absolute nightmare to deal with.
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July 2023 by Suzy S.
Always helpful and honest service. We've been going here for years. We appreciate the work Machados has done and have had timely service
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July 2023 by Nick O.
Solid business, definitely recommend. Hard to trust auto shops, but this place is honest and straight forward without trying to oversell. We've used a few times now to troubleshoot and fix issues that we couldn't figure out. Both times the service was fantastic and the prices were reasonable and what they quoted.
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May 2023 by Diane M.
My 2014 Chevy Malibu all of a sudden started popping up with this "service airbag" notification and we could not figure out what was triggering it. My husband and I tested the seatbelts of each the driver and passenger seat and determined it must be a sensor issue with the weight of the seats. We found Machado's on yelp and called to describe the issue and asked if we would be able to drop off my car as soon as possible. They were super busy until the next day but allowed for us to drop my car off that same evening so they have it the next day to work on as soon as they were free. Stephanie at the front desk was who we spoke with on the phone and she was super helpful and told us she was able to free up the appointments in order to get my car looked at ASAP. By the next day, Stephanie called and said my car was ready to be picked up although they could not determine the cause of the sensor so they recommended I work with the dealership. I came to pick up my car and they did not charge me at all and even offered consultation if the dealership was weird about anything! 10/10 would recommend to all our Livermore friends and family. We will be sure to work with them again in the future for all our vehicle needs.
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April 2023 by Kelly P.
When doing regular maintenance checks with oil change I received a phone call asking if I wanted to also get cabin air filter changed. I was told it would be $163! I said no since the part was so cheap to order online and seemed like a quick and easy job to do myself. I researched after and discovered that this was way overpriced. I found that the average mechanic in my area for my car was only $68-$81!
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February 2023 by Adrianna Schultz
Can’t say enough amazing things about them. Honest, good, hardworking people.I’ve never had an auto shop end up charging me less than quoted because their mechanic is so incredible that he completed the work faster than expected. They didn’t have to adjust the price, I never would’ve known or questioned anything. That’s just how good, honest people do business. And this is just one of the great things they did for us, doesn’t include all the time they spent talking to us and trying help troubleshoot with us prior to taking it in.We will be telling all our friends about Machado’s and plan to use them for any future auto care needs!
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August 2022 by Joe Solivan
Machado Auto Care, the place were you can get honesty, integrity, professional & knowledgeable technicians, reasonable prices, and friendly service for all your auto mechanical needs in the Livermore area! My Toyota Prius was recently diagnosed with a leak in the timing belt cover by a new car dealership and that it was going to cost over $3,000+ to resealed timing cover. I scheduled an appointment with Machado Auto Care and they discovered that my timing belt cover was only sweating in one spot, not leaking; the fix and recommendation by Machado Auto Care cost $0.0. They also recommended to reinspect timing cover during future oil changes. There honesty and integrity safe me over $3,000+!!! Thank you Tom Arendell (owner of Machado Auto Care) you have more than exceeded my expectations!!! JLSSent from my iPadService: Engine repair
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August 2022 by David Norris
Always done right by me. Good service and mechanics seem like they know their stuff.
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August 2022 by Joe S.
Machado Auto Care, the place were you can get honesty, integrity, professional & knowledgeable technicians, reasonable prices, and friendly service for all your auto mechanical needs in the Livermore area! My Toyota Prius was recently diagnosed with a leak in the timing belt cover by a new car dealership and that it was going to cost over $3,000+ to resealed timing cover. I scheduled an appointment with Machado Auto Care and they discovered that my timing belt cover was only sweating in one spot, not leaking; the fix and recommendation by Machado Auto Care cost $0.0. They also recommended to reinspect timing cover during future oil changes. There honesty and integrity safe me over $3,000+!!! Thank you Tom Arendell (owner of Machado Auto Care) you have more than exceeded my expectations!!! Joe Solivan Sent from my iPad
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July 2022 by František Batysta
Great experience with fixing my transmission. Very professional in both making the repairs and communication.
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May 2022 by Arun Bhatia
My car was making a clicking sound when switching from park to drive, or drive to reverse. Since this was my first time visiting an autoshop in Livermore, I took a chance with Machado's due to the stellar reviews. They diagnosed the vehicle and notified me of the issue/estimated cost. They needed to order the part, so they stated I could keep the vehicle until the part arrived in a few days. When I picked up the car, they didn't even take payment for the diagnostic, and stated I could pay all at once after the repair (wow, that's trust for a first time customer). I dropped off the car again once the part arrived and picked it up a few hours later, the issue was solved. I checked the part cost at a reputable online dealer vs what I had been charged, as well as the total labor hours, and honestly I haven't seen a more fair cost for work. I was extremely happy with the overall service provided.After I got home, I had the car parked in front of my house for a few days, and when I pulled out for the first time, I noticed a fresh reddish pinkish liquid on the asphalt under the car. I touched it with a napkin and confirmed it was coming from my vehicle. I called Machado's immediately and they told me to bring it by for a diagnostic that day. They called me same day and stated that the seal that holds the transmission fluid had been compromised due to their repair, and took full ownership of the cost to replace and repair as part of their 3 year 36,000 mile warranty on all of their work. Since the repair, the car has been driving better than ever.I have never worked with an auto shop this transparent, honest, and communicative throughout the entire process. Everyone I spoke to was friendly, and always waving and smiling as I came by. Special shoutout to Stephanie for the amazing communication. This will be my go-to auto shop for as long as I live in Livermore.Services: Steering & suspension replacement
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May 2022 by Nicole B.
Super thankful to Machado's for always coming through with our vehicle repairs. Honest, great work, quick turnaround, fair prices. It's great to have someone you can trust with things you don't really understand yourself.
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May 2022 by Arun B.
My car was making a clicking sound when switching from park to drive, or drive to reverse. Since this was my first time visiting an autoshop in Livermore, I took a chance with Machado's due to the stellar reviews. They diagnosed the vehicle and notified me of the issue/estimated cost. They needed to order the part, so they stated I could keep the vehicle until the part arrived in a few days. When I picked up the car, they didn't even take payment for the diagnostic, and stated I could pay all at once after the repair (wow, that's trust for a first time customer). I dropped off the car again once the part arrived and picked it up a few hours later, the issue was solved. I checked the part cost at a reputable online dealer vs what I had been charged, as well as the total labor hours, and honestly I haven't seen a more fair cost for work. I was extremely happy with the overall service provided. After I got home, I had the car parked in front of my house for a few days, and when I pulled out for the first time, I noticed a fresh reddish pinkish liquid on the asphalt under the car. I touched it with a napkin and confirmed it was coming from my vehicle. I called Machado's immediately and they told me to bring it by for a diagnostic that day. They called me same day and stated that the seal that holds the transmission fluid had been compromised due to their repair, and took full ownership of the cost to replace and repair as part of their 3 year 36,000 mile warranty on all of their work. Since the repair, the car has been driving better than ever. I have never worked with an auto shop this transparent, honest, and communicative throughout the entire process. Everyone I spoke to was friendly, and always waving and smiling as I came by. Special shoutout to Stephanie for the amazing communication. This will be my go-to auto shop for as long as I live in Livermore.
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February 2022 by Cherie Marini
Machados is where I go! Quick, efficient and honest service.Here you’ll find genuine, real and all-around great people on their team which is hard to come by these days.Thanks for always taking to care of me!
