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March 2024 by Jamila Imari
Melissa and Jackie help a sista out! They were so nice and knowledgeable about my tire needs. I originally went somewhere else, and they couldn't help me. So I came to Les Schwab and saved money and time. Way better deal all the way around. Thanks for taking care of me.
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February 2024 by Amber
I didn’t have a problem with the service necessarily. I just went in for a nail in my tire. However, one of the guys working took a picture of my license plate with his personal cell phone. He said it was to verify that it matched the license plate that was in the system because they had the Make of the car wrong. I just thought it was odd to use his phone and not just write it down and then throw the paper away. Instead he took a picture and I watched him not delete the picture and put the phone in his pocket. It doesn’t make a female driver feel comfortable when she knows they also have her home address; even if she is married. With all the craziness in the world these days, break-ins, car thefts, anything, really….I’m not in any way accusing this guy of anything…I’m just saying that it gave me pause and left me feeling uneasy. Just something to think about maybe for the next person.
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December 2023 by Lori Kavanagh
We had multiple tires blow while taking a vacation in our motorhome. The manager offered to come out to where we were after he closed the shop to help us out. We ended up limping our way to the store late at night. Ended up sleeping in the parking lot until the store opened to get tires. He charged us way less then other tire stores quoted us and had our new tires put on in less then 45 minutes. Exceptional service and quality tires. Thank you Les Swab
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October 2023 by G MS
I had a flat tire on my 5th wheel trailer. I was able to get enough air in the tire to bring it in. Malyssa was great and helped me right away. This is the only tire store in town that can accommodate a trailer and they had a nice spot in the back under an overhang for it. Phillip fixed my tire and did a dunk test on it to make sure the patch held. Thank you for the great service!
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September 2023 by joshua pressley
Called just to see if they had a Roadforce balancer, the lady that answered the phone was very rude and said there machine is broken. Don't waist your TIME OR MONEY on this location or company horrible people that work here just rude, people I don't do business with rude people.
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August 2023 by Muhammet Sahin
DON’T WASTE THE TIME HERE!!! Wait time is so long (min 1 hour) also they are so expensive. I don’t recommend specially truck driver looking for somewhere else. Recab tire is $350 and brand new one $550 . And if you have a tire they don’t work for you , they are trying to sell their own tire .
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August 2023 by April Laren
Yesterday I walked out of work to drive home only to find I had a flat tire. I was certain wherever I went to have it fixed was going to closed and I’d have to arrange for a ride the next morning to wait again and have it fixed. This Les Schwab location was as close as I could get to my house that my tow would take me, and they opened at 8am, so I selected here.My tow driver took me here, and we arrived after they were closed. However, the manager took my car in anyway! I was so grateful. After less than or around 1 hour I was back on the road. Thank you for for your kindness and great service!
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August 2023 by Kristina Cooke
Amazing customer service! I stopped in to inquire about having my tire plugged and made an appointment to have it done 2 days later, today July 14. I came in, had a great little convo with their staff, and had my tire plugged FOR FREE! I was fully prepared to pay for the service and was surprised that it was free as long as the tire was repairable. This was my first time at this facility and my first time using a tire service company in CA. Customer service like this is how you stay in business! I will definitely be back for both my cars tire needs in the future. Thanks Les Schwab Tire Center in Livermore!
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June 2023 by Jojo V.
Could not have asked for THE BEST CUSTOMER SERVICE from these guys! Micky, Craig and Anthony , thank you to the moon and back for helping me out last minute especially on a day like this!!
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June 2023 by Michael G.
Super glad I went to them for my TPMS issue. They quickly diagnosed my problem, replaced the faulty TPMS unit, registered it so my car knew how to communicate with it, then reset the tire warning indicator. All within an hour.Competent, professional, efficient.
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June 2023 by mark cooper
Great service! Went in expecting to pay to have my TPM system reset but they handled it for free couldn't thank them enough! These guys will always do their best to take care of you
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June 2023 by Kristine V.
One of my tires was leaking air, I foudn this place through a quick google search, and saw that they did tire patching for free if your car was eligible. Luckily my car was, and luckliy their website stated that they take walk in. so I took it to the Livermore location after work. Everyone was really nice from the person checking me in, to the person who did my tire. I waited a little over an hour and a half, but I can't complain because I was a walk in and they had many others before me. So I didn't mind waiting, I walked over to the in n out which is in the same-ish plaza. They did a good job with the tire patch, it's still holding up today. I'm very grateful to have found this place, and grateful for the people at Les Schwab!
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June 2023 by Ed Styles
I have been in the tire business most.of my life. I only went there because it was a emergency. $144 dollars for a substandard tire made in Indonesia. I won't be back
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April 2023 by Ukiah L.
I'll give them points for customer service, the front desk was helpful and kind. However, and this is a really big deal breaker for me, they tried to upsell me on parts I absolutely do not need. I went in for a free brake check bc I could hear them starting to squeak and feeling different. Ofc they come back after 2 1/2 hours after quoting me 1.5-2 hours, then tell me I need lower arm alignment for the front of my car which would have cost me about $1,000. The brakes alone being $550, which is already an up charge. Not only did they say I needed these things, but when I made my appointment to get the brakes done, I went in, they quoted me they would be done by 4pm, I took it in at 9am, didn't get a call until 6pm, worst part; they didn't do anything. Claiming they didn't get the parts in, so my vehicle was sitting there all day, for nothing. I wasted TWO trips with Uber for nothing.If you come here for service first, my advice is to take their receipt and save it. Take it to another mechanic and don't tell them anything except what you think it may be and see what they say. Odds are Les Schwab is charging you for something you do not need and taking advantage of your lack of knowledge, especially any lone females out there like me.I recommend Beratlis Automotive Repair on Nevada St. in Pleasanton. Gran is honest, unlike Les Schwab.
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April 2023 by Sudhanshu M.
This one is for the Livermore branch. Fantastic service. Will do the inspection thoroughly and give the advice and recommendations accordingly. Mickey is very knowledgeable and helpful. Have been there a few times for tire inspection. Always been satisfied with their service.
