LabCorp

Most Recent Comments

• February 2024 by Sonny Zylstra
  Wow incredibly rude treatment. I took off work to get my daughter in here, 40 minutes before closing with an empty eating room. He said he couldn't serve me nor could he make me an appointment because he only had 20 minutes left to draw blood. Getting a toddler to do this is incredibly hard. I was extremely polite and expect that in return
• January 2024 by Bobby S.
  I don't think I've ever gone on here and given a bad review. But the guy who was working this morning deserves the honor of being my first. I work in customer service and I know how challenging it is to deal with some customers/patients. Having said that, I go to this office this morning for a regular blood test. At the door there's a sign saying "due to staffing issues we require appointments". Oh, bummer. I thought "well, let me just go inside and see if they have an opening now". I go inside, no one is waiting and no one is at the front desk. I wait a little longer, then I decide to call. A tall guy comes out. (I'm sure he's the same person mentioned in several of these reviews) I ask him if there was a possibility I could get a blood test now. He said "I could do you now" Great! But then adds with a not so friendly tone "Next time you need to make an appointment ". So I said, "I just saw the sign on the door but most Labcorps don't require appointments" (it had been a year since I'd been to one) He responded with attitude "Well, this one does". I'm not exactly sure what I said next but his response was something like "well, you're the one coming at me aggressively". Wait, what?? I said "All I said was I just saw the sign outside, why are you being so rude?" In my head I'm thinking "is he the one who's going to take my blood because there's no way I'm going to let this guy put a needle in me if he's pissed off at me". I asked him if he was taking my blood and he said yes. So I told him I'm not going to go here. He handed me back my paperwork and I did what every person in customer service hates "Can I get a number for your manager or boss?" As he went to get it I asked him if he was having a bad day. "No, I'm having a great day". Ugh. Then I asked "are you over worked because the sign said you are short staffed". No. He gave me the number and I said "I really don't like doing this but you're really bad." I walked out and called the number and left a voicemail. The woman sounded super sweet on the other end and I'm sure she's like "Ugh, not again". Here's the thing. I just needed a regular blood test. But there are many people who go there filled with worry because the doctor might have found something concerning. Someone working there needs to be kinder and more patient. This guy needs to find a new career.
• January 2024 by ZachhMarshall Filmic
  Every single time I make an appointment on their website the morning of the appointment they cancel it and waste my time I’ve been trying to get this blood test done for 2 months honestly just don’t even bother trying.
• December 2023 by Kristen H Taylor
  No walk ins. Totally RUDE. I walked in and there was not a soul in the place and the jerk that was working - window and blood draws refused to take me. Told me I could try for an appt but he doubted I would get one. Close this one. Beyond rude.
• December 2023 by Mike Allen
  Never anyone in there and they insist on appointments only. Not helpful at all, I never even bother going there anymore though it's 2 minutes from my house. Just go to Pleasanton in the Walgreens, they talk walk-ins and never more than a 5 minute wait. They should close this branch, it's pointless.
• November 2023 by Jahan Mazumder
  14 ONE star rating out of 22 reviews, I am sure someone is screwing around. My personal experience from last 5 years, they totally deserve it. I really don’t understand how this big giant company, don’t train their staffs basic customer service etiquette, it’s horrible to see how they treat even older patients, its pathetic! They just know that people don’t have any choice, but to go there.
• November 2023 by Frank W.
  This will be my third time with the Livermore branch. First two was good, in and out. This coming up one they cancel my appointment without notice. No idea way, office hung up on me while on hold, second call lift a message no response thus far. Took 3 weeks to have an early appointment due to fasting then automatically canceled. I now see my canceled slot no longer available, they given it to someone else. 5 stars for the previous excellent technicians. Remove 2 stars for cancellation for no reason that was booked 3 weeks ahead of time.
• November 2023 by K D.
  I guess you don't go to draw blood and expect a good experience, but it feels like this is a franchise. Low and behold, it is. They must have changed ownership, because the experience engaging with the personnel is far worse than the actual draw. I've been here three times in the last 18 months and the best part is walking out. Labcorp's website clearly says walk ins are welcome and appointments aren't necessary. This location has crudely printed signs that are posted on the door and above check in saying by appointment only. Having been here several times in the last three years, I recognize this is a newly imposed policy. I patiently wait for the lone worker to complete a draw and return to the front desk. He calls out my name and tells me I don't have an appointment. I agree and he lets me know there is NO WAY he can see me. I'm on my 15th hour of fasting and he tells me to make an appointment online for 1p. I ask if he can add me now, which he says no. I go online in the parking lot to pull up the appointment page, where again, I'm welcomed with "appointments aren't required, walk in welcome," only to find the next available appointment is 7 days from now in the middle of the day. Livermore Labcorp is clown shoes.
• October 2023 by Sweta Chaturvedi Thota
  Extremely rude front office staff! There is lack of dignity for human beings here. Never go here! This was a tall young man who refused to draw blood and even when I said I was a cancer patient and not feeling very well, not only was he not empathetic, he was so rude and insulting. This is no way to treat another human being. This employee needs to be fired and must undergo serious training on how to be a good human being. Absolutely horrible. Stay away from this location or plan on getting beaten insulted!
• October 2023 by Sweta T.
  Extremely rude front office staff! There is lack of dignity for human beings here. Never go here! This was a tall young man who refused to draw blood and even when I said I was a cancer patient and not feeling very well, not only was he not empathetic, he was so rude and insulting. This is no way to treat another human being. This employee needs to be fired and must undergo serious training on how to be a good human being. Absolutely horrible. Stay away from this location or plan on getting beaten insulted!
• July 2023 by bobby binkert
  Came to this location today after it being closed for a while the gentlemen that was really great fast and efficient thank you
• July 2023 by David Jensen
  Terrible experience today! Attendant was rude, unfriendly and refused to draw blood after I flinched a little. Had to go to Pleasanton location where everyone was friendly and efficient. Such a shame that Livermore got the short end of the stick with this recent hire. There is no way he should be working with the public.
• June 2023 by LeAnn B.
  i tried to make an appointment last night for today (6/30/2023) I tried to call a couple of times but no answer. I still went in this morning even thou it said by appointment only, I know sometimes they have gaps so they will see me. When I showed up I was talking to labcorp representative. He had dark skin color if you wanted mor details. I was honest with him thinking he would appreciate it and said I didn't have an appointment. He said I needed to have an appointment. I looked around the office , no one was waiting to be seen and inside the office nobody was in there either. I said to him nobody was there to be seen. He replied you need to have an appointment. I was fasting so I got a little upset. I told him I tried to make an appointment. He told me that means they were full for today. Again I thought to myself there is nobody here. I informed him the last time I was there they still saw me. He said this is the way it has been for the last 3 months. I think I was there during this time and they still saw me. I know I went to the one in Fremont and it was by appointment only and they still saw me.I also informed him on the sign that was outside it said Labcorp ? center but it didn't have by appointment only. When I was walking in that gave me hope and I thought to myself maybe that means they are low with appointments. I strongly recommend you relocate this person 25 miles or more from where he lives. Also inform him that is not the way to treat patients. The office was completely empty I recommend in that scenario and even if there was one patient waing and one being seen. You could tell the patient to wait and they might be able to see them. On Yelp the rating was 3,5 but after I get done with my rating it will go even lowere than that.
• June 2023 by Alejandra D.
  The check in process was a joke bc my QR code didn't scan to check-in so I had to scan my ID instead. At that point I asked the guy if he could just check me in and he said no and insisted I must use the machine. My ID also didn't scan so I had to enter all of my information manually into the iPad. The guy up front was of no help as I was telling him how frustrated I was with the scanner and that it wasn't working. He also ended up being the phlebotomist. Smh. He was unfriendly and had a tinge of attitude with me. His remarks were snarky. Clearly he feels the need to one-up you on what you say. He seemed to be the only one in the office. Please put someone else up front with better customer service skills. Also on my way out, the main door was filthy and disgusting with questionable colors and nasty smudges. I didn't want to touch it! Clearly the door hasn't seen a cleaning in years. Yuck!!!
• January 2023 by Alli D.
  I looked to see their hours and it said they were closed but would open at 1;30. I figured it was their lunch hour. So I waited after fasting 12 hours and drove to Murrietta Blvd location and they had a sign on the front door saying they were temporarily closed with no date of opening listed. Terrible!!!