-
April 2024 by Craig C
Avoid at all costs. They have no sense of customer loyalty. After being a customer for 4 years (and never missed a payment), they insisted on having me pay for an extra month because of lack of notice. I decided to leave and move my stuff because the key fob they gave me was faulty and never worked correctly. I also noticed that under the new management that started earlier this year, the place was going downhill - dirty, doors not closing completely, and major problems with the front gate.
-
October 2023 by Carl Desoto
Competitive prices, clean, protected. Great place for storage
-
September 2023 by A.C. K.
Our couch was ruined, we came to move it today and found it infested with mice, despite having regularly checked on and moved things around our unit over the time our stuff was there. The front desk was really nice but was clear the company isn't liable for these damaged. They had known, extensive rodent problems in other buildings but we were never notified. Very disappointing.
-
August 2023 by Ken Sweezey
Great spot. Full conveniences.
-
August 2023 by Caitlin L.
This is easily the nicest storage facility in the area. It's clean and well maintained. They offer a lot of options, if available. The staff is friendly and welcoming. It's secure and is very reasonably priced.
-
July 2023 by Nicole Kavlick
I was so nervous about using a storage unit for the first time and Interstate Storage Livermore set my mind at ease. I would consider this a premium storage place and therefore worth every penny. The staff are super friendly and helpful, the facility is clean and well kept. I was a little bummed at how our timing worked out since we moved everything out on the 1st and still paid the whole month, but they were very clear from the beginning that is how it works so it in no way leaves a negative taste in my mouth. Hopefully they use the surplus to give a bonus to Randy for being unremarkably kind. Thanks for your help!
-
May 2023 by Jody B.
I usually don't leave reviews but I have to give Interstate Storage a 5 star rating. Christy in the office has gone above and beyond. She has always contacted me in time if I need to cancel my storage spot or continuing going month to month. She is always available to take my calls and answers my emails in a timely manner. Always pleasant to deal with. If she is on a lunch break or day off Ed is always helpful as well. The facility is always clean and she has always listened to our concerns about "neighbors" next to us. The facility is easy to get to right off the freeway and we always feel safe no matter what time we go there.
-
November 2022 by Allison Tomcik
Friendly staff, clean facility, reasonable prices.
-
September 2022 by David Smith
If you want to store a motorhome undercover this is the place. It's very clean. Has a dump station
-
June 2022 by Shooting Star
Excellent clean and ran very professional cool managers
-
May 2022 by Kevin Wright
Christy (on-site manager) at Interstate storage was absolutely fantastic. She was friendly, helpful and communicative. I would highly recommend this facility.
-
April 2022 by David G.
As someone else wrote, this is a decent place, but overpriced and no regard for goodwill or the customer. Their exit policy is disgusting. Their manager is extraordinarily unprofessional and has a very difficult time managing her emotions. She actually took time to harass and berate me over email. I cannot say that I've encountered a more unprofessional or disturbing person. Perhaps, instead of harassing customers, you should use that time to sweep the pile of leaves that sat under my boat for three years. Either way, wow, just wow.
-
April 2022 by Calogero C.
As someone else wrote, this is a decent place, but overpriced and no regard for goodwill or the customer. Their exit policy is disgusting. Their manager is extraordinarily unprofessional and has a very difficult time managing her emotions. She actually took time to harass and berate me over email. I cannot say that I've encountered a more unprofessional or disturbing person. Perhaps, instead of harassing customers, you should use that time to sweep the pile of leaves that sat under my boat for three years. Either way, wow, just wow.
-
April 2022 by Joro D.
As a storage facility they do a great job. However they have a stupid policy which forces you to "give notice" 1 month before you want to cancel. We gave notice on the 3rd of the month with our unit completely empty and cleaned, and we have to pay an additional mont of rent. Change the policy for the better of your customers.
-
February 2022 by Bill Arnold
Nice place to store large items RVs trailers and stuff like that they also have a car wash that you can use to wash them down after place
