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July 2024 by 栗子例子栗子
The staff inside the store get things done but definitely have an unpleasant attitude (doorman is great). Every other outlet store (even Bath & Body Works and Chipotle) has a much better attitude than here. I don’t know if the managers treat the staff badly or something, but I hope the management can be changed. It's not the customers' fault for shopping here.
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June 2024 by Andres Gomez
The security guard is discriminatory. I’m Hispanic and also Arabs behind me got to wait 14 minutes in the line when more than 12 people left the store. I left leaving and spending 400 dollars at coach. ? This is a wrong behavior.
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June 2024 by Kalyan Vasanta
We have visited multiple Gucci stores in the US, Dubai, and Italy and have never had an unpleasant experience with the staff - until now. The representative we encountered was in a hurry, lacked product knowledge, and was distracted. This is the least we expect after waiting in line in the hot summer to enter the store. The representative was rude and quick to push us out, even though we were willing to make a purchase.
To make matters worse, the manager was unavailable to receive feedback, and there was no way to leave customer feedback in the store. It’s negligence from management to hire people that lacks basic customer interaction, and product awareness. Moving forward, I will ensure to ask for another representative, drive to another store, or order online rather than waste time and endure a horrible in-store experience, especially when paying a premium.
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June 2024 by Jamie Diaz
the worse shopping experience i go in and everyone looking at me up and down bc im the one phone speaking spanish racial profiling me, no one asks me if i need any help, all the employees are rude started to be friendly once i came to the counter to pay, do not shop at this location. employees are stuck up thinking they better than you shop somewhere else
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June 2024 by Taynara Carvalho
Beyond disappointed! I splurged on a pair of Gucci shoes back in August, thinking I was treating myself to something really special. Used them twice, mind you, both times sitting down at fancy events. And it fell apart! How can a brand like Gucci make shoes that can't even last three hours total?
First, I email them pics of the broken shoes, and they told me to take it to the nearest store. So I did, and two weeks later, I'm told I can either wait three months for a repair or get in-store credit. I didn't pick any because, honestly, who's got time for a three-month wait? Also, the amount of money I paid for the shoes wouldn't get me anything I really wanted at the store.
Now, here's where the real fun begins. I drive to the Gucci Outlet in Livermore, a solid three-hour from my house, hoping to sort this all out. But nope, they make me leave the shoes and wait for another call about my credit. Two weeks later they tell me to come back to confirm the credit. Oh, and there's no guarantee they'll have anything I actually want.
So, I try going the virtual appointment route online, you know, to save myself another long drive. No luck. Four times I try, and nothing. So, I start calling them to set up an online appointment, a total of twelve calls, just trying to reach the outlet. Every time, they promise to sort it or talk to their manager, but guess what? Nothing happens.
Finally, after two weeks of this, I got tired of trying and asked for a refund, to which they refused to issue.
As a fashion lover and first-time Gucci buyer, I'm seriously let down. Not only the outlet store for its lack of professionalism and care for their clients, but also to the brand itself, that after see me attempt contact so many times, being nothing but a nice and understanding human being, did nothing to help me or escalate the situation.
Long story short, if you want to be treated well, with respect and care when purchasing high fashion, stir away from Gucci
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May 2024 by Joe Song
My story sounds almost unbelievable, but I bought a $2k purse from this store as a gift. When my friend opened it, the purse was different than the one I selected. Returning the purse was an insane hassle and the manager was very rude.
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May 2024 by aria chu
One time, they did let us enter
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April 2024 by Sos Dior
This is now reoccurring. I previously had a bad experience with the store about a year ago but now it’s happening again.
This time instead of flying to go down to the store I opted to do a virtual appointment and scheduled the appointment. It’s now been 24 hours AFTER the scheduled appointment and still no call/virtual appointment.
I then went back to Gucci boutique in Bellevue Wa and asked them step in to help me locate the item. They sent me a message back and said they didn’t receive a response from this location either.
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April 2024 by Diana Liu
ask for Cici she's the best
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April 2024 by Kay T
Gucci is Gucci.
Not much to describe
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March 2024 by JULIA MANAPSAL
It's too pricey and not enough selection.
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March 2024 by 包兒
Handsome clerk; bought 3 bags; very good price! Worth coming again
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February 2024 by Adi Wolff
Loved the store, and you can understand why people stand in line for it . Got this one under 900$
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January 2024 by Nichele Hunt
Putchased a nice Gucci bag. Customer service was superior! Can't wait to travel back there for another visit.
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January 2024 by Ali Hoseinkhani
The worst shopping experience of my lifeMy wife bought a bag and a pair of shoes on December 12th, and after she wore the shoes and it bothered her feet and she was not comfortable with them, two days later I went to return them and after standing in the line for two hours, I entered the store. and they told me i should talk with employee named Nadia, who has not arrived yet and will come in two hours, and an appointment with Nadia was set at 1 o'clock.After I waited two hours at the door for Nadia and she came, they told me that I have to stand in the line again and after waiting for an hour I entered the shop at 1 o'clock and at the same time Nadia left the shop and they told me that she had an another appointment and left and we can't do anything for you.The sellers were very rude and I was very disappointed.My last shopping experience was from the Gucci brand and I really do not recommend anyone to buy from this store.
