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November 2023 by Heather
My box was beat up but taped up and secure on all sides and they refused to take it. I told them all it had was 2 shirts in it and it would be fine, but nOoOoo. I went to postal annex and she accepted it without blinking.
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September 2023 by Kathryn Arrildt
Generally friendly and helpful, but don't get your passport photo here. Mine was blurry and grainy and I had to return it (no hassle about that), so basically a waste of 20-30 min.
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July 2023 by Jenuinely Jenni
First time going to this office and Lala was super friendly and helpful. The environment looked organized and everyone was in a good mood. Plan to continue to go to this location for future returns.
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June 2023 by Jae Choi
Had to get some blueprints printed . Brennan was a rockstar. He knew what to do when printer malfunctioned, stayed 1 hour late because I had so many pages to print. Manager, Give the man a raise please!!
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June 2023 by P
Best FedEX I have been to. Staff is very friendly, welcoming and helpful. Fast service. In and Out in less than 10 minutes.
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March 2023 by Karli Cabral
I was so so impressed by the service I received at this FedEx. Shawn was so understanding, sensitive and helpful that this store has a customer for life. Thank you Shawn for helping me through a difficult process...
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February 2023 by Caitlyn Toretto
I decided to visit my local FedEx store after getting overwhelmed trying to sort out my printing project online, and I was immediately greeted and assisted by Shawn. I felt encouraged that I made the right decision to visit in person as Shawn seemed equally as invested in my project’s quality as I was. He made a few suggestions on how to best complete the order, confirmed the expected turnaround time, and assured me it would be well taken care of. I left grateful and fully confident! Shawn was also working when I arrived to pick up the finished order the next day, and he reviewed the order details noting specifics we discussed the day before then went above and beyond by demonstrating how to use additional self-service equipment in the store. My project came out amazing, and I’m very grateful for his fantastic service!
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December 2022 by Edwin Vans
They have been in the business for so long, but they don't understand the most important thing regarding package deliveries on customer receiving side. Avoid using FedEx if you don't want to hassle the package receiver. Please contact me should you need more information.
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November 2022 by maddi grady
I brought my son here tonight to print out a poster he made on Canva for a project at school. We came in later in the evening, and the fastest way to print it was to just print it on regular printer paper in 11x17”. Shawn did a great job helping us make sure it wasn’t too “blown out” when we expanded the size of the image. I left super happy with how it turned out, and we headed to target to find something that would either support or protect it in the transfer to school (if you have a 3rd grade boy, YOU KNOW) but because of the size there wasn’t anything available. I decided to stop by FedEx again on the way home just to see if they had anything there that would work. When I walked back in, Shawn and Will asked how they could help and I explained what I was looking for. These two awesome guys took like 20 minutes and worked together to find a solution for us. Look how freaking awesome this turned out. It’s on foam board, not a single bubble, and cropped perfectly. My son was ecstatic about how it turned out, and this is now a project that we will keep for life, and maybe even put on his wall. Thank you so much Shawn and Will. You have a customer for life.
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September 2022 by Valerie H.
I am compelled to write this because it is important to give credit where it is deserved! Due to my recent experiences at the 4512 Las Positas Rd, Livermore, CA 94551 location, I feel it is important to highlight the reason why I am a very satisfied customer. A lot of it has to do with Xavier. He has helped to achieve a quality experience ever time I have come in. He is an asset to this location! Every time I come in Xavier goes out of his way to explain and understand my needs. He has SUPERIOR customer service and most importantly he has patience. I genuinely appreciate that he goes out of his way to help. I never feel rushed by him and I am not left wondering or feeling confused. His responses to questions and concerns are detailed. He deserves a shout out of recognition for his exceptional attitude and his attention to detail. He's extremely awesome at what he does!
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September 2022 by Gordon Deacon
No clue why the ratings are so low. The store manager, Darius, was super friendly right when I walked in the door. He and (I wanna say her name was) Katie were very helpful. Sorry if it’s the wrong name. Started with a “K” but couldn’t read from a distance. Anyways, I appreciate y’all! Looked like a fun environment to work in. They seemed to have fun working with each other.
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September 2022 by Jeff Ernst
I ordered 3 mounted boards on white foam board for a wedding that was 2 days away. When I called to ask to make sure they had white foam board, they confirmed and said they would be able to get it done next day. I got a call the next day telling me that the order wouldn't be able to completed on white within the time frame and they only had black mounted foam board. This was frankly quite frustrating, but Kalei absolutely saved the day! She offered to call as many locations as it would take to find white foam board to make it right and found a location within a few minutes, calling me back and letting me know she would transfer the order to the other location. She saved our wedding and we're so grateful for her. Thank you Kalei!!
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August 2022 by Babz R.
Lady today was very rude! Her name was something like Colay.. I can understand sometimes you're by yourself and there's too many things to do but rudeness is not necessary and customer first before arranging your tapes and boxes...
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July 2022 by Abdul Syed
This is the best service ever have seenI reached there just few min after the closeBrennen let me in and helped send my package
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May 2022 by Praveen A.
Xavier helped us out during our visit and we were quite impressed with his service! He was quick, extremely knowledgeable and possessed fantastic soft skills. I had made some errors setting up my file but he took the time to understand what I wanted to accomplish and then sprung to action to fix my mistakes. He was an absolute pleasure to work with and will be the reason I turn to fedex for my printing needs!
