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March 2024 by Andy R.
Avoid Enterprise Livermore! My recent encounter at the Enterprise parking lot in Livermore left me deeply disappointed and frustrated. While visiting the nearby gym, "The Camp", I inadvertently parked in a spot labeled "Enterprise parking only". I didn't notice the sign until I returned, as it was posted several spots away from where I parked. Moreover, I arrived and parked at 7:58pm, nearly three hours after normal business hours. Upon leaving the gym at 9pm, I found my car blocked in by a van. A man, who appeared to be associated with Enterprise, approached me and began interrogating me about my parking choice. I felt increasingly uncomfortable as I explained that I had just left the gym and found myself blocked in by another vehicle. To my surprise, he questioned whether the car I was sitting in belonged to me. It struck me as highly unusual that he demanded an explanation for my parking, especially given that it was way past business hours and the availability of numerous open spaces in the parking lot. I clarified that I had parked there assuming it was open to the public, since it was well after business hours. He immediately stated "no" and eventually moved his van, allowing me to leave. Following this incident, I made the decision not to utilize any Enterprise services. Despite having a current 10-day reservation (Reservation number 3P4Y**) for a rental this week, I refuse to continue business with this Enterprise location. I am actively exploring alternative rental options and will promptly switch to another car rental company. I urge Enterprise Livermore to address this issue promptly. I expect a formal acknowledgment and swift resolution to prevent others from facing similar experiences. Your prompt attention to this matter is crucial in upholding customer satisfaction and loyalty.
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January 2024 by Alyssa T.
Had a great experience with this location while I was going through some stressful car troubles. Nathan, the manager was super accommodating and communicative.
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January 2024 by Collosal Merchant
Great customer service as always
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January 2024 by Biju Stephen
The staff is friendly and helpful. The agent who was assisting me, Dylan Walsh, was great. He was very helpful, friendly, and personable. It felt like he had our best interest in mind when booking the vehicle.
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January 2024 by Jeff Torbeck
Enterprise Livermore was incredible to work with. They communicated concisely and quickly, got a car for me quickly that clean, and made the process of getting a rental car seamless. Thank you all!
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January 2024 by Rebecca Montoya
Professional, fast, and friendly service. They went above and beyond.
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December 2023 by Emma Ho
Our car window got broken into and we had to get a quick replacement from this outlet. Thanks to Dylan’s efficiency and commendable customer service, the whole process of swapping our car was smooth and hassle-free.
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December 2023 by Benny Matthew
Convenient location in town.Courteous and professional staff.No pressure in buying extra services.Nice vehicles. Highly recommend.
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December 2023 by Eloy B.
Car was clean with only 1500 miles. All the crew was so helpful . We arrived from Oklahoma tired and just wanted to get our car and get some sleep. They went out of their way to make sure that we were happy. Thank You for making this a great trip....Eloy Baca...Glenpool OK
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October 2023 by thomas evans
Livermore Enterprise is always a great place to rent from. Easy check in and out. Top quality customer service.
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August 2023 by Livermore Livescan
Had amazing service from Shandrea, Maxwell and Dylan--this is truly the place to go if you need to rent a car.
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July 2023 by Vijay Vardhan
I’m really disappointed with car I rented. Car has mechanical issues and struggled a entire trip.
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July 2023 by Kristine Schmid
I’ve been working with enterprise for years. This is by far the best one I’ve dealt with in a while. Customer service was amazing and I had zero issues the entire 50 days I had the rental! Thanks for all the support. I believe it was Dylan I was working along side with… excellent guy deserves a raise!
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July 2023 by Kelley Couch
I had the money and deposit on a company credit card, I also had them on a debit card and I also had it in cash. They would absolutely not rent to me because I had an out-of-state driver's license. I am always going to go to Avis and Budget first. National treated me just as bad as Enterprise.
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May 2023 by Danielle Fournier
Maxwell was amazing! Very knowledgeable, very helpful on both my checkout and checking back in of my rental car. The staff at the Livermore location make renting a car a really easy quick process. I will continue to do business with this location.
