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May 2024 by king taco
Awesome store!
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February 2024 by Amanda A.
Just a quick follow-up to my review from 15 days ago. At that time, my newly "repaired" clock was running slow by 5 minutes per hour. It now loses about 8 hours per day. I will not take my clock back to Niles, as he obviously isn't qualified to fix it. I will follow the advice of the guy who left a negative review yesterday and will take my clock to Ray in Dublin.
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February 2024 by Frank T.
I'm sure the clock anyone would bring to repair at Classical Clocks and Antiques is precious. Mine certainly was having been in the family 50+ years. After 6 months in shop, the propreiter, Niall informed me he had lost my dial...the face of the clock. How does that happen? Who does that? After a few months of my badgering him, i gave up. My experience is almost a carbon copy of other reviews. He doesn't return calls as promised, he does not honor commitments, and he blames covid and other ailments. I only wish I had read reviews prior. I ultimately retrieved my clock minus a dial and took it to Ray at Dublin Clock Shop who searched and found a replacement dial. Not original but it at least now tells time. Cost me $250. It's a real shame...shame on Niall. He is a nice elderly man who has no business running this business. Niall...if you care for your customers, you will retire. Please.
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January 2024 by Amanda Arnott
I regret taking my antique clock to this shop back on May 2, 2023. I wanted it converted from electric to battery-operated. The owner, Niles, told me it would take about a month to complete. Long story short: it took 8 1/2 months in total, which included him twice telling me it was ready for pick up, only to get it home to see it wasn’t keeping time. During this 8 1/2 months, I left several voicemail messages asking for a status update but Niles never once returned my calls. I usually had to go into the store only to be told it wasn’t ready. When I expressed frustration with the delays, he had the audacity to ask me if I had ever tried to fix a clock, as if I’m the one who claims to be the professional clock person! He also said a couple times that he had fixed the clock but “it just doesn’t keep time”. What??!!?? That’s the point of a clock. If it doesn’t keep time, it isn’t fixed! The clock has been home now (maybe the third time’s the charm) but is losing about 5 minutes per hour. If it stops completely again, I will not take it back to this store. I will chalk this up to a waste of 8+ months and $225, as I have no confidence in Nile’s’ ability to fix clocks or to provide consistently good customer service. Niles, if you read this, please have the courtesy to return your customer’s calls! Otherwise, why bother having voicemail?!?
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January 2024 by Jenny T.
Wow ! What a hidden gem here in Livermore. My husband and I went in shortly before Christmas to check out the beautiful pieces we saw in the window. We were greeted by a warm, genuine and kind man named, Niles. He took the time to explain each piece I was interested in, was so knowledgeable and truly enjoys sharing stories about these beautiful pieces. He just beams with pride as he tells you about his love of clocks, his grandchildren and family. I found a piece I just loved and he made sure it was ready for delivery the week we returned from vacation. It looks beautiful in our home too. I will definitely be back. Niles has so many beautiful, intricate and timeless pieces. I would definitely recommend you take a moment to check them out. Thank you again, Niles. Brian & Jenny Thorstensen
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August 2023 by Thomas M.
If it is a clock you are quite fond of, keep away from this place, as you'll find nothing but frustration and heartache.
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May 2023 by Rana M.
We dropped off my mother's cuckoo clock to have the minute hand replaced back in December 2022. I meant it to be a Christmas gift to get it fixed for her. After not hearing back for three months despite leaving messages requesting updates, I visited the store and was told he would get to it soon. He took down my ticket number again, which was worrisome. Another 10 weeks go by, no word from Nile. It is now May 2023. We visited the store to pick up the clock - we want it back whether it is fixed or not. We were told he had rearranged items in the store and was not sure where the clock is, so would call on Tuesday. It is now Wednesday, he has not called. At this point I really just want the clock returned. I feel sick with worry - I don't know when or even if we will get our mother's clock back. I absolutely do not recommend anyone drop off their clocks here for repairs.
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April 2023 by Linda S.
Nile is an awesome Clock repair person but my Clock was there for 9 months & he never got to it so i brought it back home
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March 2023 by Sarah H.
Been waiting over a year for a clock that we dropped off for repair. First he was waiting for parts, and then it was he had had gotten over Covid and his mind isn't working, both of which could be believable except for now seeing from previous reviews that this has been going on for years. When we call he takes our number again and again and says he'll get back to us later that day, and then nothing. Last July 2022 we were told it would be two more weeks. Still no clock as of March 2023. It's a unique discontinued clock fetching around $600 on eBay so he must have already fetched it!
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January 2023 by kamal b.
No direct exp but have heard plenty about this biz. Stay away. Your lock will be lost or you'll not get it back for years, if you're lucky. Others have reported terrible exp.
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January 2023 by Lori B.
DO NOT LEAVE A CLOCK WITH THIS STORE!!!!!! You will likely never see it again. Family clock missing. He gives excuses but in the end you lose your clock. Police can not help and going to small claims not worth it. He would never pay the judgement. So sad.
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January 2023 by Kelley Q.
A friend of mine has had a terrible encounter with this shop and the owner Niles. Precious items were given to this shop for repair. For weeks the owner has been putting her off and has no due date of when the items will be repaired. Finally my friend went into the shop and was refused to have her items returned!!! This is such poor business practice! Do NOT go there! Horrible!
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January 2023 by Matt H.
1 year and 3 months ago Niles from classical Clocks and antique in Livermore came to my house took a pendulum for repair and a very rare French clock to clean. When I asked him for an invoice he said he was out and would bring one by later. He never did and the entire conversation was caught on ring camera. I waited patiently for 2 weeks and called for updates and he said he was swamped with work and hadn't gotten to either item and was waiting on parts for my grandfather clock pendulum. Every week for 1 year and 2.5 months I have contacted Niles. He always tells me he hasn't done any work and I have asked him weekly for my items returned. Always an excuse I have been kind and patient. Today I went in there. Enough is enough and I poked around myself. Nowhere was my clock to be found. I told Niles I wanted my items back by Monday or I would bring my receipt to him and he can pay me for I had paid for the clock. His response "that's never going to happen and you can leave my shop".... I lost my cool slightly but was still respectful . Someone came in the shop and walked into the exchange of words and walked out. I walked outside and the gentleman said he heard everything and felt sorry for me. Niles walked outside when he saw me talking to the gentleman and I asked him what he wanted and he said he was coming out to see the rain.... I told him Monday have my clock or be prepared to pay for it. And he asked me to don't talk to him like that. He had Covid last year.... And that's his excuse for not giving me back my items. He then asked me to give him a chance and I repeated please have my items back by Monday or be prepared to pay me for I paid for them and he smirked at me.....I have been more then accommodating and at this point My patience is gone and I want my stuff. I do Not understand his business practices .... I am not the first person he has done this to based off the yelp reviews I read the other day..... he SHOULD NOT be in business.... He is very dishonest. #livermore #fraud #dishonest #badbusiness
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January 2023 by Dan P.
Ridiculous duration with my clock. I have to him in early May 2021 and asked if he could have back to me before I moved at the end of the month. They were unable to finish it until November of 2022. I regularly called them to follow up and was often told to check back in a couple of weeks. I made two trips back to Livermore after I moved and gave them heads up that I was coming to prompt them to complete. They did not. Lots of excuses. When finally finished I took extraordinary means to get back. $400 to ship as I wasn't going to drive back up 400 miles one way and wanted to get it back. Would have been really nice in the year and one half to have gotten realistic information not BS.
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December 2022 by Teresa K.
This store is a gem! I purchased a Howard Miller Grandfather clock and a small, darling coo-coo clock from the 1930s (it came in its original box). Both items were priced competitively, are great quality and bring me a lot of joy. The shop owner, Nile, is an expert, very kind and seems to run the large shop on his own. He delivered my Grandfather clock speedily with no hiccups. I definitely recommend this shop to any clock and antique lovers. We are lucky to have such a rare find.
