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July 2024 by 马小龙
Don’t go there,if you have something to do,change a place.
Or you will get a angry day like you own their money.
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April 2024 by David Damian
Bad service, I opened an account and the person who helped me did not copy my documents correctly and they sent me an email that I could not activate my account, then I received the card and my name came out wrong, they did everything wrong, and they waste my time coming back twice to the bank branch. Terrible service from Yeraldine and Itzel
Bad service, I opened an account and the person who helped me did not copy my documents correctly and they sent me an email that I could not activate my account, then I received the card and my name came out wrong, they do everything wrong, and they waste my time coming back twice to the bank branch. Terrible service from Yeraldine and Itzel
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January 2024 by Gabbs M.
Your money will not be protected here! In fact, they will steal from you. No receipts at atms for years at this location. Now the claims dept refuses to honor a fraud claim. They have increased the amount of money they claim the fraud was for, and they have given me a fake address that is to a restaurant not a bank for where the supposed fraud occurred. It was supposedly an ATM withdrawal and I never made it. They refused to help me and the amount they keep taking out of my account goes higher and higher every time. Someone is doing something shady. Their customer service unfortunately is not in the United States so they claim that fraud doesn't really occur. They are so far out of touch with reality. I am leaving this slimy bank. Now I have to do a police report and they literally told me to just go talk to a lawyer there's nothing they can do for me. Meanwhile, they never did the research on the fraud. They are simply trying to recoup the millions of dollars that they lost through their own incompetence over the last year.
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September 2023 by DeeAnn M.
Any check over $50 they charge you to cash their checks at their bank!!! Desparate if you ask me.
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September 2023 by Linda H.
I am very disappointed in Chase Bank. I wrote a check to my other bank for a CD deposit. The money was deducted from my Chase account the next day, and I checked on my other bank and the money was in as well, so I thought everything was fine. However, after 5 days while I was on vacation I got a phone call from my other bank saying that the check was returned. I was so shocked and asked what had happened, and they asked me to call Chase Bank to find out why. I called my local Chase Bank 3 times and no one picked up my call and the auto answer machine asked me to call back later. I was so concerned that I called the 800 number and the representative told me they were being careful and that they thought it was a fraudulent check. However, no one texted, called or emailed me before they held my check. The check amount was deducted from my Chase Bank account the next day after I deposited it to my other bank, Why did they take the money back from my other bank without any notification? They don't even know why it happened themselves!! They just apologized for what had happened. And, because of that, I got a $10 returned check fee from my other bank. It's not my fault and they should pay that $10 fee, but they said they can't. I just don't feel that is the way to treat customers, it's not about that $10, it's about the attitude and service. It's a very disappointing experience.
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August 2023 by Alex M.
I have never had a problem with service at this bank. I often go in to get foreign currency and they are super fast to fill my orders. I always ask a month in advance- just because I'm OCD- but they always fill my order in a few days. The building is in a convenient location for people on this side of town and there is plenty of parking. I like that they have ATMs available both outside and inside the main doors.
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July 2023 by R H.
Chase provide service? What a joke. It is just a big NY bank that makes policy from their corporate HQ. Why did I bank there. They are the 3rd owner of my local regional bank. I went in to cash and deposit US Savings Bonds. Never has been an issue in the past but now it is a problem. They say there have been fraud issues. That is a lame excuse. My account has been there years, I have valid ID, the bonds have a serial number, they can hold the deposit until the bonds clear, ..... They just simply do not want to cash US Savings bonds. I am only interested in doing business with a full service bank. Since they are not a full service bank I will be moving my account.
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June 2023 by Wayne L.
I am long time customer to this Chase Bank branch! I have to say that this branch's service is excellent. The branch manager is so nice and extremely friendly! However, I hope someone in this branch can contact Chase's headquarter or technical support team to help me to resolve this online login issue because Chase's technical support team always hang up my phone: When I log into my account online, ( Because, for safety reason, I don't want online software to recognize my device ) I choose a phone call to give me one time verification code. I never get the phone call so that I tried again and again for 6 times and still not get the verification code phone call. After one hour and half when I am driving, Chase online called me 6 times to give me 6 verification codes. Is that crazy! I called Chase and the service person help me to connect to technical support twice and the technical support people hang up the phone call both times. I don't have that much time to keep trying for a never-be-able to reached technical support team. Also, no one, I believe, is willing to wait 1.5 hours for login verification code.
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January 2023 by Who EvenCares
When I asked the Latina clerk January 4th (2023) near closing time what other debit card types were available, she said there was only one type which just isn't true if you look right at Chase's website. I also mentioned those little cashback offers/opt-ins on the app for Starbucks and Nike that it offers occassionally. She just made a really wry face and acted like that's something she had never seen the app offer but it's a really common thing on the app. Just very cringey, she's been working here for months so it was just a really awkward experience.
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December 2022 by Johanna M.
The place is nice but very smallThey should be bigger to accommodate the people who live nearby
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July 2022 by Tyler
Friendly helpful staff
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June 2022 by Ann Smith-Crago
I asked a teller to help me with a debit card problem. He told me to call the telephone number on the card. I called the number with my cell phone while in my car. However, the phone was a different phone than associated with my account. The Chase representative said to go back into the branch to get someone to help me. There was no one available in the branch though. What a run around. Bad customer service. Still not resolved.
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February 2022 by david banks jr
It’s always something wrong with the atm machines can we please get them fixed or build more chase atm and banks in springtown this unacceptable Bank of America been closed three years over here chase bank it’s always something wrong with the atm machines
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February 2022 by Crystal G.
Michelle is great! I was a bit hesitant to come here because of the reviews, but Michelle was really helpful and she seems to do her best to try to accommodate all of the clients. She helped me open a few accounts and gave me a thorough explanation of the features of each and answered any questions and was easy to talk to. She also knows a lot about Chase as a company and how they stack up against other competitors, which is helpful to know as a new client. Would recommend!
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January 2022 by Nikol M.
Tony Nicandro, Adrian Castillo and the entire Chase team have gone above and beyond with customer support and quality service. Would highly recommend doing business here! Thank you!
