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April 2024 by I VON
Going back to the old brand because sometimes in life it's better to stay with what you know. Our 17 year old Miele went belly up one day and no amount of negotiations, carrots, promises, attempts to repair, etc. could convince this old horse to start going again.
Fast forward 2 months, had to consider a new 'horse' so we went to CBD Appliance on a whim, as we never bought anything from them before. Fortunately, I was able to talk to Sharon Dixon, the owner and she went the extra mile to answer all my questions and address my concerns. This was a big-ticket item for us so we had to know as much as possible before buying. Sharon was truly like a good friend watching out for us and answered every question we had and advised which model is the best choice regardless of the price. Finally we decided on a model and bought it. The machine washes like a dream with only a 42 dba whisper. Fantastic customer service, wonderful machine, Sharon is indeed the person to go to, she will treat you like a friend. Thank you Sharon!
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February 2023 by Dennis W.
Interesting place. Requires appointment to shop. Called when salesperson was at lunch. Call was returned the next day. Hard to really rate but here are the facts. They typically work with contractors, but will work with the public by appointment only and give you the prices that they provide to contractors. They do not install and will only drop deliveries off in your garage. They do have a list of installers that they can provide you with. They probably need to update their business description.
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January 2022 by Brenda Harris
We have worked with the owner, Sharon, at CBD Appliances for the past 3 years to completely replace kitchen and laundry appliances in two residences and two rentals. The appliances have ranged from high end items for our personal residences to lower very serviceable rental grade appliances for investment properties. Sharon and CBD have been the most reliable and professional appliance company we have ever worked with. Their recommendations, knowledge and customer service have been superior! The prices they offer are extremely competitive with any big box store sales, but their customer service and communication are far better. We highly recommend checking with Sharon at CBD Appliances for any of your appliance needs!
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January 2022 by Christine Bowman
Nice selection of mid to high end products. Very helpful staff
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January 2022 by Fernando Castro
Called in looking for some information, lack of phone etiquette and hung up the call. Very rude.
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January 2021 by Kelly Daggs
We had the pleasure of working with CBD on high-end kitchen appliances, for two kitchens, and had superb customer service. Michael de la Oh was phenomenal to work with. He handled every question and service opportunity wisely and thoroughly. My next appliance purchase is absolutely with Michael at CBD Appliance!
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January 2021 by Red Cloud
We were in bind, our refriderator was dying and most brands were sold out and factorys not producing due to Covid -19. Michael was knoledgable, kind and considerate, offering to loan us a store fridge until our new fridge would be shipped from the factory in about a month when production was back up and running. Thank you so much, hell of a way to start a hot summer with a defrosting freezer and bricked side fridge. CBD saved us, awesome customer service, above and beyond, highly recommended !!!
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January 2020 by Manuel Fierro
Great customer service as for Mike
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January 2019 by Jennifer Hopkins
Typo of the one a appliances and extremely knowledgeable staff!
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January 2019 by Jim Bautista
Great store with very nice and helpful staff that want to help you. I felt like they cared about what I was purchasing and was not just trying to turn over equipment. I will use them in the future for sure.
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January 2018 by Amy Rothberg
I am a designer and have worked with CBD for at least 25 years. I refer friends and clients to CBD and hear nothing but kudos. Sharon Dixon is a star. She cares about every order - no matter the size. She informs and educates and offers guidance. I rely on her for her honesty and the customer service she offers my clients.
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January 2017 by Drvn LP
Definitely 5 stars. I purchased an old demo cooktop from them for $25. The owner treated me like I was a high-end customer as well as her staff. All were friendly and helpful
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January 2017 by David Glusic
They have a great selection of mid to high end appliances and are welcome to finding the best deal for your budget. Will return to purchase a few other items.
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January 2016 by Sanjit Mandal
I purchased a hood from them and had them install it, it was a smooth process from beginning to end. I shopped around at many stores Lowes, Home Depot, Sears, but in the end the won my business. If you are looking for appliances in the Pleasanton, Dublin, Livermore area, this is the place to go. The owner is super cool and nice too!!