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November 2024 by fion L
good service
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September 2024 by Ashok c
Long wait time
Even though people exited the gate there is no one to let people in. Very unprofessional for being a luxury brand.
I’m never visiting again
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September 2024 by Dhillonco
I hate to wait outside to spend money.. Every time I go to this store i spending 2-3 grand and still have to wait outside. Not acceptable.
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July 2024 by Goldnboy Peterpan
Terrible Terrible customer service
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June 2024 by 林語新
They intentionally let people wait outside when all the people inside are chatting
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April 2024 by tara kheiri
STAY AWAY. You are paying for a luxury brand and waiting an hour in line to get to the store, but not receiving professional service at this store. This review is specifically for Manuel Sencion and his supervisor. We purchased 2 bags from Manuel Sencion, and at the checkout, we asked about the return policy. He responded, 'You have 14 days for that.' We returned to the store 3 days later to return one of the bags, and he said they only accept exchanges. When we told him that is not what he told us when we asked about the return policy, he started to be rude to us, without even apologizing for his mistake. His supervisor came in, being unprofessional and rude, basically contradicting what we were told when we purchased the bags. They neither took ownership for their mistake and incorrect information they provided, nor did they apologize or take any action to rectify it. It seems their only concern was to sell the bags and earn a commission. It is unfortunate to have people like them representing Burberry. It is not what it used to be. I will never go back to that place. Such a dishonest and irresponsible sales team at this location.
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April 2024 by L. Webster
I went inside this Burberry store for the first time yesterday, because I had been saving to buy me something for my birthday. That was the worst shopping experience that I’d ever had. Not only did they not have any thing I wanted in my size, but this Asian lady followed me around the store and ignored me when I asked her questions about the items I was interested in.
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March 2024 by Honey Anonas
I went to the Burberry outlet store in Livermore to purchase a Men’s Bumbag. As soon as purchase was processed, a Manager came out stating that the bag I bought was not supposed to be 25% off. The sales associate had made a mistake and if she (The Manager) would have let it go through, it would cost him his job. That was the most unprofessional behaviour I had ever encountered in a long time. She should not have embarrassed the sales associate as well as myself with that rude and condescending comment. The associate - Ramin - truly deserves a better job than working for that company. He was going to lose his job for a $100 discrepancy. The sign clearly stated the bag was 25% off. There was nobody else at the store - their sales were clearly suffering and yet, they did this! Very unbecoming for a high end store. So very sad
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February 2024 by Denis Lomov
No return policy, no one tells you about, you have to inspect the store to find a sign that will say no return accepted, won’t even exchange it for credit storeAwful, just left me with bad experience
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February 2024 by Ling P.
My brother was on the hunt for a pair of cute pants, and the staff went above and beyond to help him find the perfect fit and style. Their expertise and genuine interest in helping customers find what they're looking for made the shopping experience enjoyable. The selection of style at the Burberry Outlet was impressive, boasting a variety of cuts, colors, and styles. From classic to trendy, there was something for every taste. The staff took the time to understand my brother's preferences and guided him through the options, ensuring he left with a pair that not only looked great but also felt comfortable. One thing that stood out was the commitment to quality at the Burberry Outlet. The pants my brother chose made his bootie a cute perfect peach but they are also made from high-quality materials, ensuring they would withstand the test of time. The outlet prices made these premium items even more accessible, adding extra value to our shopping experience.
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January 2024 by Ulises Gonzalez
Loved it...!!!
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December 2023 by Rohit Jacob
Saw more people leave the shop than people that were let in. Staff clearly wants to create a the illusion of a popular store. Save your time and go to any other outlet.
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December 2023 by Khairol Azli
Not spoilt for choices
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November 2023 by ravi gupta
Brand Name is self explanatory.....for fashion retail outlets at SF premium outlets, Livermore.
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November 2023 by Maravillam29
They do not accept returns, if you buy something you will not be able to return it and they do not tell you that until after you make the purchase...After completing your purchase you can no longer do anything
