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February 2024 by Kristine Ramirez
Big O did a great job with my tire replacement and wheel alignment. They are quick, friendly, and also help you choose the tire that will work best for you. Very satisfied.
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February 2024 by Door Don
Lost my business. I buy a pretty good amount of tires for multiple vehicles. I have had a lot of flat tires. I know what can be fixed and what can’t. Went in to get a tire fixed on a vehicle I just bought and the guy behind the desk came out and looked at it for 1 second and said we can’t fix that. I showed him right where the slow leak was. He said again. Can’t fix that. I went down the street to American Tires. As usual. Fixed it no problem and didn’t even charge me. I already ordered my next set of tires for my work truck while I waited. As some of the other reviews said. They used to be great and now they’re not. I recommend American Tires down the road.
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February 2024 by Andy Krygier
The have big, o-shaped tires
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February 2024 by Lisa Walker
Walked in, no appointment…Friendly staff, clean facility and quick quality service on a very busy Saturday.
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January 2024 by Lane Andersen
Good experience
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January 2024 by Christian Castañeda
They are friendly and fast.
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December 2023 by James Alan Sisco
Great service!
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December 2023 by Ali Zamanpour
These guys are awesome. Eddie and the gang know their stuff. I own a 2021 toyota highlander hybrid xle with 25K miles and new tires about 2k miles on them. The car was pulling to the right. Took it initially to the dealership the aligned it and was still pulling. Then took it to wheel works and they aligned and after that the car was still pulling. It seems like no one test drove the car at these places. Then wheel works again for another alignment and after all done car still pulling. Finally took it to Eddie and this Big O Tires location , they did a cross rotate check and issue wouldn't go away so they still suspected needed alignment. They did a alignment with their equipment and test drove it to make sure it is no pulling. Then I drove it and the car is completely fixed and not pulling. I am soooo happy with their skills. Definitely recommend them for any tire purchase and service work.
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December 2023 by Benjamin Steimling
After being a repeat customer in the past, I do not recommend. This shop caused costly damage to my vehicle. At first, they admitted it and told me they would repair the damage but later the manager denied that they caused the damages and lied to me about what was required to fix it. I have not been able to get any resolution from Big-O at the corporate level or the store level. I would stay away at all cost. Dishonest business unfortunately.Update: No attempt to reach the company or customer service has been met by any response at all. I believe Big -O does not care about their customers.
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December 2023 by Cosmic Quest
Had the best experience with these guys, super friendly staff and very helpful professional. Shoutout to Mike my rep who was stellar, that man deserves a raise.
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October 2023 by Amanda Bowman
Came to get an alignment because car pulls to right... left 90min 129$ later and my car still pulls to the right. Definitely pick another location to go to.
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October 2023 by John Doylemason
Great service, kind and courteous staff. Been going here for years.
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October 2023 by joshua pressley
IF I COULD GIVE LESS THAN ONE STAR I WOULD, I CALLED JUST TO ASK IF THEY HAVE A ROAD FORCE BANCER THE DUDE SAID WE DO BUT IT BROKEN THE DUDE HAD A RUDE TONE IN HIS VOICE I COULD TELL YOU THAT HE SOUNDED LIKE HE DIDNT WANT TO TALK IN THE FIRST PLACE ON THE PHONE, I BELIEVE HIS NAME WAS GREG, I WOULD NEVER GO TO THIS LOCTION, RUDE PEOPLE WHO WORK THERE. VERY RUDE SERICE, PEOPLE, AND HAD WORK DONE YEARS AGO TO MY TRUCK AND THESE PEOPLE DONT KNOW WHAT THERE DOING HEREW ANYWAYS, GOOD LUCK IF YOU GIVE YOUR MONEY TO THESE GUYS, VERY UNPROFESSIONAL.
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August 2023 by Justin Davies
Mike Gowan was very helpful and went above and beyond..great team as well!!
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July 2023 by Lauren H.
Calling out Eddie and Patrick in the Livermore location!A few weeks ago I took my Mazda in for a tire rotation, last week my Mazda's tire light turned on so I took it here. The rear right tire had significantly lower pressure compared to the other tires. They filled it up and let me know it could be a slow leak and to keep an eye out. Well, a week later I saw a nail in the same tire, so I brought it back in. I called before I came and spoke to Eddie each time, he was wonderful over the phone and has been kind each time I have come here. Being a frequent flyer this month, each of these times I've come I study and Eddie has even turned off the TV for me so I can focus (yeah I'm a little extra). He also has a great sense of humor which I enjoy.I also want to mention Patrick. When I got my tires rotated I mentioned something "bouncing " under my car when I go over a bump. He came up front and explained what it was and let me know I have nothing to worry about. Today, when they fixed the nail in the tire, Patrick came up front and asked how the "bouncy thing" is going. I was happy to inform him that I don't hear it anymore. It's rare to find a mechanic with as much honesty as Patrick and the kindness to use his time to come up front and explain things and even follow up with something weeks prior. Very impressed by Patrick.Lastly, just a props to this location. Today I brought it in and asked Eddie to let me know my options (in November I hit a curb and had to get ALL my AWD tires replaced and that was pricey so I was cautious), anyway, a half hour later I was told they fixed it with no need or a new tire and no charge.
