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December 2023 by Cris
Most tellers are polite and professional except Bwahna not so much.
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November 2023 by Martha L D.
Writing this review for Monesha Stroman. Came in yesterday to make a new bank account and had a couple questions on the side about credit and how a couple other things work. She answered every question before I even asked and made me feel really comfortable & reassured that I have a someone to reach out to if any questions or concerns do arise. To say the least I left BOA feeling accomplished. Thank you Monesha!
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October 2023 by An D.
Came in today10/16 @ around 3:52pm, I told the girl (with short pony tail) who helped that I wanted to make a payment and gave her an envelope where I wrote down the account number on it and I handed her cash. she asked if I'm on the account and I told her it's my brothers account and I'm just making a mortgage payment. She asked for an ID (I don't see why that's necessary cause I was just making a payment). She said I'm not on the account, and again I told her I'm just making a payment And she asked her coworker if its ok to pay cash. Her coworker said yes it's okay. Really! It's not like I'm withdrawing money. I was making a payment on a loan not taking money out.... She should know this unless she's new, she acted like she knows what saying and all that.. she didn't even say sorry for the confusion or whatever.... When the transaction was over I asked her if it was going to be posted today and she only said "it will be processed"... I asked again to be clear if it will be posted on today's date. And she just gave me a vague response. So I said okay and walked away but then she forgot to give me back the envelope with the account number on it. So I went back and asked her for it and she just handed to me... not saying a word not even a thank you, have a nice day or anything.... I always go to this branch and other branch with same transaction every month and I never had problem making a simple transaction like this. I used to worked for BOA. Our manager always tell us is to always greet customer and ask if there's anything else they need help with and always say thank you or have a nice day. But with this girl today I did not get that from her even though she almost made a big deal of a supposedly a simple transaction. So sad... If only I can give 0 star for her customer service...
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October 2023 by harish dommaraju
Today I walked in to this branch to open checkin account and Haojun Zhu senior Banker received me and helped to open the account smoothly and clarified all my questions patiently. Thank you once again !!!
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September 2023 by Bilaal Yousifi
I am writing to commend the exceptional service provided by Haojun Zhu the Relationship Manager at this branch. During my recent visit to open my first credit card, she was very helpful and very thorough about what there is to know about opening one, her professionalism, attention to detail, and outstanding customer service skills left a lasting impression. Mrs. Zhu's expertise and dedication to her role reflect positively on your bank, and I look forward to continued business with your branch.
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September 2023 by Diana T.
I wish I could give a zero they won't even honor their own checks. I had an insurance check issued from Bank of America and they wouldn't cash it. I can't trust an institution that won't honor their own checks. They act like it's their money if I had a checking account there and I wrote somebody a check and they wouldn't cash it. I'd be so mad within playing games with my money, it's absolutely reprehensible
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August 2023 by Rosangela B.
It was horrible!!!! I was a victim of a FRAUD. Friday at 3:30PM. The scammers use BofA customer service phone number , so you talk to them as if the bank is calling you. As soon as I hang up the phone with them, I ran to the next BofA, it took only 5 minutes from the moment I hang up the phone to get to the bank and talk to the FRAUD department . They told me to not be in panic because the FRAUD REPORT had been done, and they would put a freeze on my account. The transaction was still pending ( I assumed that, it wouldn't go through because I reported 5 minutes right after all happened. Long story short, BofA never put a freeze on my account, and yes, they approved the transaction, and the scammers kept calling me ( from BofA) in fact I returned to the bank on Saturday morning to complain about the transaction being finalized and guess what? The scammers kept calling while I was inside the branch, the associate heard the whole conversation between me and the scammers. He asked me to talk to the manager branch, and all she said was: I'm so sorry that this is happening to you, she also told me many stories... bla bla bla but didn't do a thing, which I understand, she wasn't in the position to help me, I just don't know why the associate asked me to talk to the manager. Anyways, BofA does not protect your money, and the FRAUD department failed big time!!!! I wish I had a good review to write :( That's all
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August 2023 by Kimberly Jackson
My son found out his information was stolen and money taken from his account yet they don't have a real live person to talk to 24/7. 10:30 at night was just a bot...
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July 2023 by Emma Molinare
DON'T USE THE ATMs! Got my account stolen from TWICE IN A YEAR. When I went in for help, they just told me to call the customer service number. The manager even told me on that visit, where 2 out of 4 ATMs weren't working, that the ATMs are safe. Clearly, they're not safe. In addition to unsafe ATMs you also have unhelpful employees that send you to a hotline when you need customer service.
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July 2023 by Brian M.
Do NOT use their ATMs; they are not safe. We've had accounts breached and drained of their balances almost immediately after using them on two occasions in a single year.
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May 2023 by Ronan Carey
Terrible and corrupt business. Controls a whole parking lot of about 100 cars and has an average of 7 cars. Their parking is among the only parking space for the neighboring apartments and the bank refuses to compromise
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March 2023 by Norma M.
The ATM machine provided excellent and speedy service. It was not rude or condescending at all. Smooth transaction, it even gave me a printed receipt as I requested. Great job ATM machine!! Keep up the hard work.
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March 2023 by Chitra F.
Shelly (Haojun) Zhu an employee at the Livermore CA location is who makes this place a 5 star experience. Shelly is very helpful, quick to respond and she goes above and beyond to help with whatever banking requirements I may have. She is asset to Bank of America, and all customer service personal should be like her. She is very knowledgeable about most of my financial needs and if she does not know an answer, she will do her best to investigate and get back to me promptly. Because of Shelly, I have recommended other potential customers to sign up with BOA.
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February 2023 by Juan ramirez
I love this bank, I have been customer for about 12 years and always they have been doing an excellent job very good people I highly recommend especially Ms.Haojun Zhu (Shelly) and also Ms.Alba Hernández. Thank you so much.
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February 2023 by Lynlee Fernando
I had a great experience with Shelly, she's very good and helpful to all my banking needs.
