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December 2023 by Nabou S.
Alli and her manager Chris were very professional, friendly and knowledgeable of AT&T products & services. We enjoyed at visit at their store today.
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November 2023 by Tesh Khullar
Allison did an amazing job of walking me through 2 upgrades for my kids. Great store with even better service. Will come back for sure!
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November 2023 by Yi Lin
Sales Over Service: A Concerning EncounterMy recent visit to this store left me questioning its focus on customer service. It seemed as though the emphasis was primarily on sales pitches rather than genuine assistance. The representative, instead of delving into details to address my concerns, directed me to AT&T's online service – despite my having been specifically advised to seek help at a local store. While I understand that sales commissions are important, the apparent disregard for customer service has led me to question AT&T's commitment to truly assisting its customers.
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November 2023 by RC Reddy
I have been with ATT for a decade and visited different stores in the past. This is the worst ATT store I visited in the tri-valley. The Agent in the store doest have any respect or curtesy for her job. She stereo types the customers as if all non white people visit to rob the store despite being know the demography of the customer base. The arrogance in her tone does not serve the role she is playing as a customer service agent. There are other stores in Livermore with in 5 miles radius with professional service. I would recommend other stores than this.
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October 2023 by Annie Z.
Convenient location but poor service. I definitely would not come again.Walked in on a weekday afternoon to make a change to my account to see one employee working with a customer and another customer waiting ahead of me. Not a problem, but then I proceeded to wait another 30 minutes - and the entire time the employee so much as wave a hello to me or the other party ahead. With nothing left to look at in the store at that point I even went on a walk around the plaza and came back another 30 minutes later to see the employee still with the same customer, and just in time to see the other person who was waiting ahead of me walk out in a huff. Still no greeting from the employee.I understand when stores are understaffed but waiting almost 2 hours for assistance without being greeted at all is rude and far below expectation.
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September 2023 by Nipurn Doshi
Fantastic service. Was in and out within minutes when I went to buy a prepaid plan.
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September 2023 by Erick M.
I saw the 3 stars and i thought i was going to come in and leave with a headache, but I didn't. The people were very helpful and nice. I appreciate the help and I would highly recommend you to visit this store for your cell phone, Cable, and Internet needs.
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July 2023 by Trung Nghia Ly
Today i come to ATT store in Livermore, i got help by Kasumy, she so friendly and help me out fast, thank you a appreciate. Happy July 04
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June 2023 by Janice Chinn
This store is fantastic under the leader-ship of Yuliana and Quais. We had problems with our former carrier plus other issues.Yuliana was patient, determined and successful after spending three hours in getting us transferred out and into ATT.We’re also thankful for their acknowledgment to Veterans with their 25% off their unlimited plans.
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June 2023 by Eric Warm
Jay and Qais were extremely efficient and helped me so much on the purchase of my new I Phone 14 Pro Max
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May 2023 by Daniel Weggenman
Upgraded the family phones Great service as usual. Jay was our Rep. I give him 5 stars!!!Very attentive & helpful. Great job !!Thank you very much for all your assistance.
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May 2023 by BDK
Staff is knowledgeable, friendly and very helpful, they even put playoff BBall on the TV for me while I was waiting. Thank you for a great experience!!
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April 2023 by Peter Matheson
I was pleased to meet Jay and get his help with my new accessories. He was very personable, knowledgeable, and able to answer all my questions. Best phone experience at the AT & T store.
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April 2023 by Sayed Azamey
I was helped by Qais and Jay they were excellent and took care of me. Need more sales people like them!
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March 2023 by Tom Kawata
I recently had a fantastic experience at this AT&T store. There was a problem with an order that I made over the phone (611), and they were able to find the transaction, identify the issue, and help me correct it. Kasumy, the person that helped me, was knowledgeable, friendly and an absolute pleasure to work with.Whenever you can take a bad situation and make it good, you're doing something right. Kasumy did just that, and worked through everything very quickly. This is the best customer service experience that I've had in a long time. I've only been in twice, but both times, the staff were very friendly and eager to help. I believe that this is a well run store, and I highly recommend it. I will go there first, for all my future purchases.
