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June 2023 by Zayna B.
Beautiful inventory, I'm an Ann Taylor card holder so I went in yesterday. I have only been to Livermore outlets about twice before since I move a lot. I had 8 items in my hand and I went to the fitting room and they told me they closed it. Bear in mind, there was no announcement that it will be closing soon (I've been in the store for a while). I then put down 2 items. I go to the front and told the cashier that there was no announcement that the fitting room was closing and I just want to try on these jeans to see which one fits me. She could care-less, so I gave her back the hand-full of clothing. Poor customer service
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May 2023 by Yubing Ji
The entire store in peak Memorial Day weekend only has two very slow check out person. Almost no one is helping shoppers and you can hardly find anyone to answer your question, find different sizes etc. there are huge lines in check out and fitting room, 15-20 people each line. This is not acceptable.
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March 2023 by Patrick John
I just stood by and watched my wife try and melt a metal charge card ?
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December 2022 by Julie Oliver
I stopped in here as a last ditch effort to find a business suit and was blown away by the selection and quality! The staff was friendly and helpful and made this shopping experience wonderful. On top of it, almost every item I purchased was on sale. I will definitely be back for future purchases!
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July 2022 by ASHWINKUMAR PATEL
Nice place
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March 2022 by Rosa V
Good quality clothing and discounted prices.
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November 2021 by john j.
Great clothes for the active professional, picking out some nice business casual attire for my daughter. Helpful staff and tons of sizes and options. This outlet also has amazing deals on this particular brand.
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November 2021 by Ravi sankar Vemuri
good collection
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July 2021 by Jeanette S.
Today I had asked someone working on the floor for assistance to see if a cardigan was available online or any other factory store. I asked because they have done this in the past, and if they find it, they can have it shipped to you. She clearly could not be bothered, told me what was out was all they had. I asked her nicely if she could check online to which she replied "I can but I'm sure it won't be there" she did so begrudgingly, never checked another store... then abruptly walked away. It wasn't the lack of willingness to help - it was the attitude from the minute I engaged her. OK... I'm a pretty low maintenance shopper and most of the time don't mind that they ignore you until you are ready to check out, never ask if you need help, etc. but I also spend quite a bit of money and time shopping here and don't think a little customer service is too much to ask. This is not the only store this has been an issue - Hillsdale Mall and Stanford Ann Taylors also seem to have this problem.
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March 2021 by Karmen You
I love Ann Taylor store. Very organized and clean! Employees are always very nice and friendly.
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March 2021 by Zohaib Khan
Excellent place if you looking for styles and great prices.
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March 2020 by AnneMarie W.
I'm so thankful for Victoria's help and for her advice! She has a gift of pairing clothes and knowing what colors to wear that accentuate certain aspects of an outfit. She highlighted things that I would never have thought about. She's really skilled at styling. And... she is super helpful. I needed a shirt to go under a cute salmon sweater-shawl that I bought there recently. She searched the store and brought me several options. I appreciate how attentive Victoria is. Lori was also helpful when I was trying outfits on. They both gave great feedback and really care about their customers. In addition to the exemplary service, this store has a large variety of beautiful clothes.
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November 2019 by Kate Yelkovan
I stood around in here for an hour while my mom tried on clothes. It was pretty nice. A bench or seating fixture would be good near the dressing room but oh well, I got out alive.4G doesn't seem to work in the store and there's no store internet so I was really bored. I'm giving 5 stars because my mom found a lot of stuff she liked and I was drawn to many pieces too even though it's not typically my style.
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November 2019 by Shaina K.
I had purchased two collared, long sleeve blouses from Ann Taylor's online website. I had the receipt. I purchased both blouses in a regular size small. I was confident that these blouses would fit me. I wore the red blouse and realized that the sleeves were too long. I had just cut the tag :/ before wearing it. My mistake. I didn't even bother trying the other one on because I knew the sleeves would be too long. First, I drove from Newark to San Leandro to the Ann Factory Outlet (Marina). They allowed me to exchange the green blouse which still had the tags for a petite XS. They did not accept the red blouse because I had cut the tag and tried it on. That was ok..until the lady proceeded to tell me that the blouse "smelled" and that clients would not wear it because it smelled. After leaving the San Leandro store, I called the Livermore Ann Taylor store. Victoria picked up the phone. I explained to her that I had purchased blouses from the online website and the sleeves were too long. I wanted to exchange it for a petite size BUT I had already cut the tags and tried the shirt on. Victoria replied saying that there were no problems and they would accept the blouse for a return or exchange even without the tag. I thanked her and said that I really appreciated it. Even though it was out of my way (I live in Union City) I drove to the Livermore Ann Taylor. Upon arriving, Banpreet helped me exchange the red blouse with no tags for a petite XS. Victoria had told her about my situation. I even told her how the San Leandro location would not accept it for an exchange without the tag AND that they said the blouse smelled. She smelled the shirt and said "No, this does not smell." I love Ann Taylor's clothing because I am petite. However, the customer service varies depending upon the location. I would highly recommend the Ann Taylor in Livermore.
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August 2019 by 周妤婕
(Translated by Google) Very textured shop(Original)挺有質感的店
