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March 2024 by CARLOS PLASCENCIA
This facility is so duty all over showers that’s nasty now remodeling is smell so bad pain powder of the sheet rock it’s not healthy for people people it’s not very good
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February 2024 by Aaronjay Ponce
This gym is horrible and has gone downhill since it opened up after COVID. It’s disgusting and dirty as hell. You can see the dirt and dust cake on the stairs and landing. It’s gross. They don’t clean at all. Men’s locker room is nasty. Half the Soap dispensers don’t work. It’s not worth the money most of us pay for.
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February 2024 by david banks jr
What do we have to do to get a clean locker room whole floor wet we can’t even change unless we stand on the chair
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February 2024 by Steve Jobs
Multiple machines with missing weight indicators on the plates. It's sad to hear staff make obvious excuses about why the gym's maintenance is lacking. Telling the customer that they obviously "should check the side of the machine for another sticker that will allow them to count the plates on the machine to know how much weight you are lifting..." That's a terrible response to poor machine upkeep.Machine cables are loose. Bathrooms have visible dirt on the floors. 2 toilet seats appear stained (gross). Ellipticals have dirt caked into steps. Machines are rotated out of line and crooked, due movement, as they're not bolted down.Showers frequently have missing shower heads or missing soap dispensers. In addition you will see trash and dirt for 3-4 hours with no one cleaning after it.Management is apparently happy with the state of things here. No thanks. I'll stick with the 24HR locations in East Bay. So sad how bad it is here compared to the locations nearby.
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February 2024 by angie Vasquez
People working the front desk are rude!
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February 2024 by Justin Gonzalez, Jr.
*update* I got an email saying that my monthly fees will be increased. Hard to justify when the gym is absolutely disgusting in the bathroom, two urinals are out of order and filled with piss, more treadmills are out of services and no signs of it being repaired. This place has so much potential. Maybe the GM needs to get out of their office and take a look for themselves. What a wasted space. On the bright side, this place is so under managed that no one really comes here and it’s not really packed.*Just about over half of the treadmills do not work and it’s been like this for about 3 months.
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February 2024 by James Bautista
As most recent reviews have said, I'll say again. This gym has completely gone downhill, not only are a good amount of equipment are in need of service, they are also dirty and frequently out of place which speaks to the overall culture of the gym that includes both staff and members. Upstairs bathroom are often in need of service if not completely out of service. Tissues, and empty water bottles can be found at every corner of the gym, anmetities like the basketball court and sauna are breaking apart. Half the lockers are not working. As much as management will continue to reply to reviews about being sorry and needing to improve the quality of gym, the past year shows that nothing will really change, which is why after 10 years being a member of the gym I have already cancelled and moving on to another. If you're going to stay a member, do yourself a favor and drive 10 more minutes to the Pleasanton location.
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February 2024 by Zephyr Z
The quality of this gym just continues to go downhill. From July 2023 I've watched the maintenance of the building remain in a constant need of attention. Cardio equipment that's covered in dirt and grime thats caked on. The cardio machines frequently glitch and lose your progress. Cable and weight machines frequently down for repair for 1-3 weeks. Cables loose indefinitely on many machines. The same machines keep going down for maintenance which signals to me that whoever they're employing to "repair" the machines must not know how to keep them from breaking over and over. The cleanliness of the bathrooms is always generally lacking: toilet seats that are broken lose, or look stained. Shower stalls with broken shower heads for weeks. Hot water is inconsistent. The most reliable aspect of this gym has been the sauna, usually on and hot. It's so unfortunate to see a gym of this caliber slide downhill for half a year now. I wish they would hire better or more people to care for the facilities ?? I could go on with more things but I'm not hear to complain as much as raise awareness and hope management makes improvements ASAP
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December 2023 by Katelyn Heath
I’ve been a member here for a little over two years, and this place has severely gone downhill. Count on 20-30% of the equipment being broken (like every single stairmaster for 4 months), and don’t expect anything to be clean. Today I walked into the women’s restroom and the stalls that weren’t broken were filled with soiled and bloody toilet paper and even clogged toilets. I let the three workers I found at the front desk know about it and two hours later the bathroom still wasn’t clean. Absolutely disgusting.
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December 2023 by Andy Buzzbuzz
This place need to hold all the associates accountable for standards. I’ve joined the member about 4 months ago and I’ve been coming here almost every night. All I see with all these young employees in the front desk is playing and looking at their phones and not acknowledging members coming in and out of the gym. I’ve seen some employees not even on their dress code. Just wearing hoodie with jeans and slippers. Almost every night around 10pm when I’m there, there is no soap in men’s room, trash everwhere, urinal/ toilet is just outrageous conditions. most of the sanitation stations at that time is out of stock throughout the gym. This place need to change immediately or I will definitely have all of my family cancel their membership and I will report this matters to your guys corporate office. I shouldn’t have to deal with this mess everynight. Me and my family are paying good amounts of membership fee to work out and relax at the gym.
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October 2023 by Oscar Harris
Denise does a great job I will definitely be back soon as soon as I’m healed up from an injury thank you! Great location and facility
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August 2023 by josh qaszq
2 stars for a somewhat reasonable price (50 a month if you sign a year contract) for a large gym, a large number of Olympic platforms on the 1st floor, and good front desk service any time I have needed it.Otherwise, there is a large number of issues, primarily:- Very crowded Mon - Fri after work- Not enough flat benches at ALL for a gym this size. Prepare to wait for a flat bench almost every day of the time.- Broken/malfunctioning cardio equipment everywhere. Half of the treadmills will come to abrupt stop while you are running. Only 1 of the 3 rowing machines had a functioning display, and now I think they are all broken.- A lot of the Olympic platforms are in serious need of repair. The rubber sides are so sunk in that if you deadlift, it turns it into deficit deadlift because of how sunk in the plates are on each side.- Bottle filling stations are broken half the time.- Last workout there, the first 3 paper towel dispensers I went to were out of paper towel rolls. I gave up after that.Overall, it's not the worst option if you just want to get in and get out, and lock in a decent monthly rate, but all of the cons won't let me give this gym more than 2 stars.
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August 2023 by David E.
Swimming pool and Jacuzzi shut down for over a month going on two months.I pay for my membership for the swimming and Jacuzzi for sore muscles.When is it going to open!Also, Am I the only one who notice that the cleanliness of the men's lockers probably wouldn't pass a health inspection in the shower area.The showers typically have all kinds of hair, piles, litter, and left behind trash in each of the stalls.When showers been missing ahead for over a month.The parking lot is always packed so there isn't a shortage of money coming inI'm only paying $49 a month once you up the membership $25 and get some people in to clean the place and raise the money for instructors for group workouts?The lockers should be cleaned in the middle of the night for the early people typically professionals and once before people get off from work.Once a day does not workWhen is the pool and Jacuzzi going to open?
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August 2023 by M J.
I'm just fuckin thirsty for some cold water. ILOVE the smell of the sauna it helps me get immune to when my ol lady farts on my face. I really like when the machines are broken because I don't need to workout and get to go home early ILOVEU 24...I do have a great idea and I will build a 25 hour fitness ty hun
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August 2023 by Nasrat A.
The showers are felty and smells bad. Not all equipments are functioning properly. Management sucks at this brunch. If you provide feedback or report something they get defensive and behave rude instead of addressing the issue. Stopped going here!
