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March 2024 by Natalie L.
Unprofessional. Cursing. And when I asked if I could hold the hamsters (I was looking to purchase) I was told no since Covid they aren't allowed to have customers handle them. I know for a fact that is bs because I've been to all other PetSmart locations around recently looking for a hamster and they all let me hold them. I think she just didn't want to deal with it. The employee had curly hair and a long name that started with a K. The other blonde employee was super nice though. The lady at the register was rude.
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February 2024 by Chandrena Brockway
I took my sweet girl Chloe in for a bath and I was extremely impressed by the staff. It’s extremely nerve racking to send your baby in and trust that they will be taken care of. When I arrived to pick up my YorkiePoo Chloe, her fur was nice a fluffy just how I like it! There was the cutest girl Karina who took care of her and Chloe just adored her as she was licking her all up and wagging her tail like crazy when I came to pick her up!! This definitely made me feel like she was well taken cared of!!Thank you Karina for taking care of my sweet girl!! Chloe looks forward to seeing you soon!!
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February 2024 by Maryam Rice
My Goldendoodle went in for a bath with Karina and two days later, she has scabs and hair loss!!! Vaginal area Swollen!! They have NO IDEA what happened.PetsMart you better make this right!
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January 2024 by Adam Winn
Great team. The staff and manager are so nice!
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January 2024 by Steve B.
Great group of people. Helpful and courteous. My dog is a nervous type and he did very well.
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January 2024 by Laura S.
The store itself is fine. Always people at the cash register or quick when I have an online pick up. Never seen messes from animals on the ground. They have good stock of items I need. However, their trainer has rubbed me the wrong way on several occasions. She has several times approached my dog when I enter the store even when my dog shows signs of anxiety and I've tried to politely decline her giving a treat. She then has several times offered me advice I didn't ask for (we have a trainer and have goals were working on for this). She doesn't seem to remember me or my dog even though we're in there frequently and I've told her we're already working with a trainer on several occasions. I've walked past her without eye contact and she followed me into an aisle to try to "help me" find an item then began selling me on training with her. She also was telling bad experiences she had with other trainers in the area which I found pretty unprofessional even if she didn't name drop. I think she's passionate about what she does and knows there are bad trainers out there but I wish she'd let me shop in peace when I've already tried to explain I'm comfortable with my trainer. I no longer bring my dog inside so I can avoid her.
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January 2024 by Marci F.
Let me start with this review is not about the store itself but rather the groomer. So I went to pick my dog up when we were about to leave I looked down and noticed all this blood. The groomer had cut one of her back nails to short and wasn't even going to say anything. So she comes running out with this stuff to stop the bleeding and says it's no biggie this happens all the time. Let me tell you people blood was literally squirting out of her nail. There was no way she cut her nail that low and didn't notice. One of the only reasons I have taken her to a groomer is because I'm afraid I will cut her nails too short because hello I don't groom dogs for a living. Needless to say I won't be taking her there again. I should add she was able to get it to stop bleeding.
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December 2023 by Lance Niles
Looking for food for an old dog with few teeth left. I found some helpful staff in assisting me
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November 2023 by Andrew Rose
My wife and I always find deals for good food and usually find more. Employees are usually cool as well. They are at work lol...so understandable but good experiences when we go.
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November 2023 by Robert alford
Friendly employees.....great service
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November 2023 by Mariah B.
I go to this location at least once a week for my kitties. This PetSmart always has plenty of Applaws wet food which my cats are obsessed with. The customer service is always great
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October 2023 by Amanda Eickhoff
I always find what I'm looking for here. My dogs are spoiled rotten, I'm always spending money on them. They always have a clean store with friendly sales people. They offer grooming and vet care. Also, they have dog training classes that are great. Also, a great selection of dog toys for your fur babies. ?
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October 2023 by Ssam1978
Nice staff clean everyone was working
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September 2023 by Becky Brady
My puppy received his second haircut from Angel. What a fantastic artist she is. ZORRO is FIRST born generation of a multi colored male Poodle and a pure Maltese momma. Soooo very please and so is Zorro❤
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September 2023 by jacob luz
Clean inside and extremely friendly and knowledgeable staff and management