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November 2023 by Babydoll M.
Thank you Carlos for helping me make sure I leave the lot with the car I want. Customer service 10/10 . I would highly recommend this place for a great purchase and great deals!
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November 2023 by LeJon F.
please pay attention to this review. do not, i repeat, do not buy, attempt to buy, or patronize this establishment. if i could give this establishment a negative zero it would still be too kind. my husband and i were on the lookout for a tesla because he drives a distance from home to work. the car was nice and so was the price... so we thought. after sitting there for hours, they came back with a crazy down payment with an even crazier monthly payment. we received an offer from a previous company with much better terms. my husband has great credit, so we were baffled at the crazy numbers. they seem to claim the advertising price is low, however, once you actually go to the place and run the numbers, its double the advertised price. also, they install low jacks in all their cars, put all these upgrades on the cars that you may not want just so they are able to charge these crazy prices. we walked out. what's even sad, the finance guy made the most rudest remark by stating we are not serious buyers. we are serious buyers, we are just not stupid buyers sir. the thirst is real at this rip off of an establishment. if you purchase a car here, i feel sorry for you. they will increase the fee's like crazy. also, they do not allow you to test drive the cars prior to the numbers being presented which is crazy within itself. who in the heckl does not allow someone to test drive a car? you may not even want the darn car, yet they want to run your credit first. finally, all the reviews are fake. you can tell the reviews are written by the shady owners. please adhere to this review. do not buy a pinto from these shady people. buyer beware. and they have many complaints on the bbb website. go and take a look. you've been warned.
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November 2023 by P Sanchez
Thank you to our Sales Rep Victor at Car Lux LAX for the great experience on the purchase of our 2018 Cadillac Escalade. Very respectful everyone that was involved in the sale. Thank once again for all the help and being so supportive. Keep up the GREAT Job!!! ?
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November 2023 by Lawncare By Francisco Rojo
Great experience at this dealership, help us out every step of the way. Damian and Ray went above and beyond to help us 1st time buyers!!!
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November 2023 by Эмиль Успешный
DO NOT WASTE YOUR TIME ON THIS SCAM CAR SHOWROOM, on the phone they say that they don’t have any additional fees for accessories, in fact, when you come to their dealership, they try to scam you out of 4 thousand dollars for accessories that they haven’t even come up with a name for. , I spent 3 hours of my time on the road and an hour on conversations that made no sense
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November 2023 by Briseida Quintero
10/10 This car dealership is the best!!! They got me approved and into my beautiful car same day. I couldn't be any more happier after being carless for ever!!! Mario was very pleasant to work with. He made my appointment go very smooth and I was in and out quick! Ray the sales consultant we texted back and forth which was very convenient for me because sometimes I cant pick up the phone but he responded promptly to all my questions and concerns. I was very pleased with my experience here at Car Lux! Thank you guys so much!! <3
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November 2023 by Kevin
The car was perfect exactly what I have been looking for, the salesman Esteban on the other hand was arrogant, rude and angry I’m assuming because he hasn’t sold a car in a while I can see why, I wanted to work out a deal but honestly I cannot work with people like that I left after talking to him for 2 min. Hopefully I can make an appointment with someone that actually is willing to talk and work out a deal like an adult not a childish salesman crying about people wasting his time. God bless
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November 2023 by Jybran Olguin
The salesman here are very professional and are genuinely trying to help you get a good car and I loved the experience. I would definitely recommend coming here to find your new car!! Thank you to jairo Mario, and Albert for your help purchasing my car!
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November 2023 by Wysenia Jones
When I first arrived, the front desk man Chanse was very kind, However once we got transferred over to I believe his name was Esteban to show us the cars we came to see, everything got weird and went downhill. This man knows nothing about being a salesperson, he’s weird, arrogant, condescending, and socially awkward at the same time. Only one out of 3 of the cars I wanted to see were there at the location and the other two were at their other location supposedly. He brought us to see the car that was there and when I popped the hood there were wires poking out and lousy electrical tape on almost everything and when we asked what’s up with all the tape he tried telling us that that’s original and it came with the car which was a complete lie, no car originally comes patched up with electrical tape under the hood. When asking for the keys so we can see how the car sounds, he kept stalling and said he was gonna go get the keys twice but didn’t come back with them until we asked a third time for the keys. The car sounded horrible and there were multiple lights on the dashboard and he said it’s because the car hasn’t been turned on a while, another lie. And when we asked if we can go see the other cars since that one was no good he literally told us to give him our word that we were going to buy a car if he shows us because he doesn’t want to waste time. That’s not how business works at all… we have to see if the car is up to our standards before dropping 15 grand obviously. So after that we realized how weird fishy this guy is as a salesman, so we just left and happily took our 15 grand to another dealership and bought a great car the same day. I would not ever do business with this dealership. All the good reviews have to be fake because ain’t no way. This dealership is full of lemons, definitely not trustworthy ?
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October 2023 by Alejandro A.
I've been trying to reach out for help with getting a car and it took a week before hearing back through an email at 4AM. I tried calling back and the person I talked to were rude and condescending. Don't give them your business.
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October 2023 by William L.
I have an experiment for all readers to try. Google Car Lux Los Angeles and read a couple reviews for this dealership. Notice anything? Did you notice there being 10-20 reviews in the past couple months that are worded nearly identically? That's a little weird.I would give you a review of the car buying process, but unfortunately, I did not leave with a car. I was contacted three times, via email, to negotiate a deal for a Mercedes on their lot. I returned emails back to them only to get an automated reply saying their inbox is full. Other reviewers seem to have similar experiences. Beware of mandatory dealer add-ons. There are mandatory lojack installations, tints, and paint protections to the tune of thousands of dollars. This dealer is able to advertise extremely low prices as they just want to get you through the door. THEN they will whack you over the head with a mandatory $4,000 lojack installation that cannot be removed. Buyer bewarePS: One more thing, pay attention to the cars you are interested in buying. They historically delist and relist cars to avoid showing how long the car has actually been sitting there (taking away your negotiating power). Check out the NMVTIS reports on your potential new car, or check out the vin on BadVin.
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October 2023 by Josie G.
Everyone was very professional, friendly, they understood our needs. My daughter Daisy bought her first car and is very happy. Special thanks to Carlos and we wish you much success to you young man
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September 2023 by Lauren Vina
Alberto and Genaro were very helpful in helping me buy a car. They definitely went the extra mile to get me the lowest prices they could! I will definitely be recommending them to everyone in search of their next car! Awesome service!
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September 2023 by Carlos M.
Jairo was amazing help!!!!! I had come from being turned down at other dealers and Jairo made a dream car possible in under 2 hours I was in and out with a car.cannot go wrong at all with car lux highly recommended!
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September 2023 by nick canto
Anthony was amazing . Made the car buying process very simple and was very transparent about everything and was thankful to have him as my sells rep. Provided excellent energy and wasn’t too pushy .. had me ready to close the deal immediately
