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February 2024 by Eric Caroffino
Always a long line, not enough tellers around 3-4pm. Stood in line today, two people were being helped for 15 minutes with no help in sight
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February 2024 by Ricardo Melendez
This bank has the worst service I had ever seen.. they always want to find a reasion to mess up your transactions..the line is always long and the Mangers don't even help they look at you instead of the check or transactions and judge if they are going to help you or not!!! Lil races if you ask me ...iv gone in dressed nice and was treated with respect..but I go in there with work close suddenly I get no help or even a lil attitude I don't understand.......I will never use this location agian and it's the closes to my house!!!!!!
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January 2024 by Andrea B.
By far the slowest bank in town with the laziest tellers. No cares about how many people are in line. On top of charging too much for every fee they smile and say have a nice day. Total ripoff and waste of time. Never again.
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September 2023 by Joy Ann
I would give this wellsfargo a 0 star rating.. They are unorganized and not a customer service friendly. They need to get their act together.
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May 2023 by Mike
Unbelievable.......so rude......so slow......I was there to cash a check from a customer........not only did I have to wait for them to contact the customer directly but they were so rude and this was the manager that was rude.......I fed up with waiting and he handed me the check and said "oh what you want your check back"?.......it wasn't so much what he said but it was how he said it........I would never bank with them!!!
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March 2023 by Carlos B.
Horrible customer service. Waited over 30 minutes for teller service. During that timeframe I saw workers go on break, close down one of two open teller stations, and a manager with two employees come out of the safe. Upon seeing the huge line, the manager proceeded to sit down and apparently do paperwork.After getting to a teller. I'm told I can't be helped because a check I'm trying to deposit is in both my name and my wife's, but am also told I can deposit it in the ATM. Seems like the teller just didn't want to do her job.After 16 years, it's time to move on from Wells Fargo.
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February 2023 by Donkeyengine
90% of the time I use the ATM but occasionally I need the bank services, today was that day.I stood in line for a good solid 10 minutes with 11 people in front of me and the line hardly moved. I gave up and left and maybe tomorrow I’ll find another Wells Fargo bank that have shorter lines. Or maybe I’ll check out Bank of America. Even though I have been a Wells Fargo customer for 15 year, I’m not married to them. They need to make improvements.
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November 2022 by Arielle Levine
Always have to wait a long time after my appointment time. What is the point of making appointments if they never keep them?
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November 2022 by Raul Montiel
This is the slower location ever!!!! Tellers are very slow and not friendly.
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October 2022 by Cherry Davis
if i can give them a 0 star i would. Line is always out the door. No help in main lobby directing or informing us anything. the male manager notice the line but doesn't assist their customers(only to walk back and forth and go to the back). Only 2 ppl at the front helping you. I've been a loyal customer for 15years plus and been to many location. and This location is the WORST location ever!! Don't come to this branch unless you have nothing to do and don't mind waiting for over 30minutes for them to tell you.." you have to make an appt to speak to a banker."O and to top it off, i called wellsfargo earlier this morning and was informed by customer support and they told me they were able to assist me as an walk in. This is another reason why i will be transitioning bank.
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October 2022 by Dee S.
Went into this branch with my daughter to open a joint account. First of all they had no sign in sheet available for customers to sign into be seen. So we got in line to be assisted by a teller. Once we were called up to the teller he asked how he can help us. I informed him to open account, redirected me to the waiting area for an appt. Hugo Alvarado was the person who attempted to assist. Not sure if it was and language barrier, or a stereotype, but the gentleman was dismissive, unprofessional, lacked customer service skills and work ethic. He informed us in order to set up account we had to make an appointment. I asked if they had any available times that day, or a cancellation he could contact me and we will return. He glanced at us with a bothered look and stated, " I don't know where you live but if so we would have to start right now not wait for you to drive here, we need one hour to do this." I responded that is fine We live close so that is fine. Hugo Alvarado did everything in his power not to assist. Not once did he take into consideration the time and effort he put in to not assist us(1hour), he could of just assist with opening the account. Hugo Alvarado, needs to attend additional in services for costumer service and professionalism, as well as reading his room. At anytime he has difficulty, he should feel free to ask for assistance from his superiors. At the end of every working person's day... it's a job and without our customers we would not have a job to go to. If we are not happy with our positions, then it is time to move on to another company with less customer contact
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August 2022 by Daniel Mancilla
From time to time, they have cute tellers.:)
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April 2022 by semyen leypynov
Always 30 min line, there's no time when they don't have a line. 2 tellers , 10 people outside on the street in the heat. Don't even have a shade outside.Difrent day, same story :)
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February 2022 by Tj Kord
I had the worst experience here. I had a 10 am appointment and when I got there the guy I had an appointment with was sitting with another family. I proceeded to sit there for 40 minutes before I finally had enough and walked out. I got no phone call or anything beforehand telling me that someone had called out and that the wait would be longer. The guy also told me he would see me shortly and that was before I waited for 30 more minutes. Horrible management and horrible experience Wells Fargo needs to do better this was embarrassing.
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February 2022 by Joe Hadeed
Do not make a bank account with Wells Fargo . They have changed their bank policy and the new policy is targeting poor people . So if you don’t have $500 in the bank there would be a service fee of $10 . Get ready to get sued Wells Fargo !
