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February 2024 by Jay Huerta
This U-Haul location is my favorite in San Diego so far. I rented a U-Haul pick up truck to transport the furniture and found it to be a wonderful experience. The team was very professional, helpful and made the process a breeze. They treat you with the same respect you show them. I really enjoyed this location and have used their services in 2022 & now in 2024. Great experience both times!
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November 2023 by Nicholas Wallace
Used the U-Haul website to book my move this weekend. I used choose location based on need and availability. I received a phone call telling me that I booked the wrong location and that location does not carry that size. The website allowed me to book their truck. The gentleman on the phone was unhelpful, and rude. All I wanted was a simple sorry the website allowed that lets make this better I look forward to seeing you on Saturday. Unfortunately that was not that case and the employee decided to blame the customer for their booking issues.
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November 2023 by Manny Sayavong
I probably won’t recommend this UHaul location because I felt ripped off. Hoodwinked about gas refill, and swindled by the sales rep. I rented a $19.95 truck and total cost was (With hidden fees and taxes included) total cost $149.00 felt Overcharged for milage. In addition I filled the tank up $38.00 extra before drop off. Everything was vague and gave off the vibe of “money only” and not integrity. Ppl are going thru things stressful moving time. No compassion. Bad customer experience for me.
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November 2023 by Kristin Cruz
Pulled up last night at 6:30 pm with my boyfriend to get our propane tank filled. Guy working last night said that they stop filling propane tanks when it "gets dark outside" then he proceeded to walk out of the U-haul store and into Keg n Bottle liquor. Online states U-haul closes at 7:00 pm. It was hugely disappointing that U-haul doesn't honor business hours and employees are denying service without valid reason. U-haul doesn't have any signs or notices that say they stop filling tanks when "it gets dark outside" so hearing that as his reason was quite questionable.
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November 2023 by Kiendra P.
DONT GO HERE ! This is the worst uhaul ever they will give you a broken down truck and will set you back on your moving time the rest of the week! All four tires blew out at two seperate times of driving the truck throughout the day of having it and had to wait two separate hours to get the truck fixed. The manager is trash and didn't even want to compensate it was a battle for full compensation when THEY gave a broken down truck.
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November 2023 by Don B.
The lady at the front counter was very helpful. Quick and easy. Getting it was super fast as well as the return.
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September 2023 by Gabe P.
It's a hit or miss here. The wait is long to even buy boxes. Yet alone for a rental truck. The only real negative thing is that there is a young skinny aggressive female with braids. Very confrontational when you ask for help. Was openly rude to the guys at the front desk asking her to go outside and perform a task.
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September 2023 by Opal W.
The lady working there is one mean and angry B! I don't know her name but she was wearing a necklace with a big letter B. She said she was the manager. Our family waited patiently for about 20 minutes while B served the customers before us. We were happily chatting amongst ourselves, excited about our move. When it was our turn, B asked some questions and yelled at us when we responded, accusing us of giving her attitude. She seemed upset over our response that we previously completed our order online. We were shocked as to why this B was yelling at us as our attitudes were quite pleasant. When asked about add ons, our Mom said she purchased furniture pads when ordering the truck rental online and B yelled at her, "you didn't buy nothing! You're renting!" We all just looked at each other like...??? and took a few steps backward away from B, wondering if she planned on further escalating her aggression toward us. We picked up the keys and skedaddled the heck out of there. I wasn't there, by the way...just recounted the story as told by my family. As a dog, I do not help humans move their bulky belongings. Maybe B needs a dog or another type of furry friend to bring love into her heart. Poor angry B. The San Diego Humane Society has lots of furry friends available for adoption. Best of luck to you angry B.
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September 2023 by Jose Olivo
From the moment I said hi, I was greeted with a big warm and friendly smile from Johnathan. I felt like I was the only customer there, even though there were 3 other customers there to drop off vehicles. He explained everything and even helped me change my reserved truck with a cargo van instead. He definitely had my interest in mind. This is why I will recommend and comeback again.
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September 2023 by Raquel Fernandez, Coronado Realtor
Rent from a different location. Very rude ladies checking in and out. They are short tempered and annoyed by everything. Provided wrong parking placement. Hick ups at pick up due to gas taken from trucks by thieves. Not recommended.
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July 2023 by dana adair
(7/22/23)The 2 ladies at the counter wasn’t friendly. A little bit rude. I was given the wrong space letter to the pick up spot, so I had to walk around to find it. The front of the truck was extremely dirty. Dead bugs all over it, However; The inside was clean.The gentleman that assisted me with my return was very kind, nice and friendly!
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July 2023 by Hanna Bederson Homes
We were in search of a location to fill the propane tank for our RV. They staff was quick to answer the phone and told us exactly where to pull in.Jeremiah was not only helpful, but had this wealth of knowledge about the propane system. He was quick, efficient and helped ensure that we could pull our 36 foot rig in and out easily. He showed true leadership and we now know that this is by far the best location off the 94 freeway for Uhaul and propane service.Thanks Jeremiah!!
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July 2023 by Monique Faux
The GM Robin was amazingly calm in sea of stressed out people who are all trying to move! No shows, cancelations and couples fighting! Kudos!
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June 2023 by JC C.
GO TO ANY OTHER UHAUL RENTAL.... WORST experience possible.. my family and I move A LOT and this would be a first where we reserve a U-Haul at 7am but aren't able to get one until 4pm.... WHY EVEN RESERVE THEN!? Every other U-Haul we reserve or just walk in and we pick one up and go. Literally no LONG wait like we did here.. we are still loading the U-Haul as I'm typing this.. and we have a freaking 9 hour drive... If we would've gotten it earlier as reserved we would've been at our other place in a couple hours. And not only did we have to wait a bs amount of time but they gave us the most BUSTED UP UHAUL POSSIBLE.. if we didn't report the damages already done to it before we even drove it WE would've had to pay for it when we DIDNT even do those damages... SKETCHY PLACE, TERRIBLE CUSTOMER SERVICE, HORRIBLE UHAUL conditions (inside and out), and just stressful experience overall.
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May 2023 by MJ Long
Happy with service every staff member provided. A special thanks to Cynthia….I did the uhaul to storage rental. Everything was explained so well, I had no problem doing with no help. Well, the only help I got was from my friends who helped me move my things.Same thing with check out. I dropped the truck, no questions ask!Thank you ?